Walk-in For Service Desk Voice Process | Kolkata
Walk-In for Service Desk Voice Process in Kolkata
Infosys BPM Limited, a completely owned subsidiary of Infosys Limited (NYSE: INFY), modified into established in April 2002. It offers blanketed quit-to-forestall transformative commercial enterprise manner manipulate (BPM) offerings. Infosys BPM is a worldwide chief in industrial business enterprise manner manipulation, reimagining commercial enterprise tactics with subsequent-generation digital services. The organization operates from 40-two transport facilities throughout 16 international locations, the usage of fifty-seven,908 humans from 124 nationalities as of June 2023. Infosys BPM specializes in enhancing stakeholder experience and empathy, allowing customers to navigate their virtual journey.
Role: Walk-in For Service Desk Voice Process in Kolkata.
Company: Infosys BPM
Experience: 1 – 2 years
Salary: Not Disclosed
Location: Kolkata
Time and Venue
1st August – 10th August, 10.00 AM – 1.00 PM
Infosys Limited Kolkata: Plot No IIIG/2, P. S-New Town, Kolkata -700135
Contact – Chiranjit / Sayantika
About Infosys
Infosys BPM Ltd. Is sporting out a chain of stroll-in interviews for the place of Service Desk – Voice in Pune. The interviews can be held in Kolkata on a couple of dates in August 2024. Candidates are invited to attend the stroll-in interview on any of the required dates. Please carry a duplicate of this e-mail to the venue.
Job Description
Infosys BPM Ltd. Invitations applicants for a walk-in interview for the Service Desk – Voice role in Pune. Interviews may be held in Kolkata on more than one date in August 2024. Candidates with 1-2 years of enjoyment in the technical guide and terrific verbal exchange abilties are encouraged to wait. Please carry a replica of your resume and government ID for protection clearance. Interviews are from 10:00 AM to as a minimum one:00 PM at Infosys Limited, New Town, Kolkata.
Interview Details
- Interview Dates: 1st, second, 5th, sixth, 7th, eighth, 9th, 12th, thirteenth, 14th, 21st, 27th, 28th, 29th, 30th August 2024
- Interview Time: 10:00 AM to one:00 PM IST
- Interview Venue Address: Infosys Limited, Plot No IIIG/2, P. S-New Town, Kolkata – 700135
- Job Details
- Role: Service Desk – Voice
- Location: Pune (Work from Office)
- Shift: 24/7
- Experience: 1 – 2 Years
Key Responsibilities
- Provide high-quality communication capabilities to wait/clear up consumer problems on calls, chat, or mail.
- Utilize ticketing tools together with ServiceNow, Remedy, and Control M to remedy patron issues.
- Address queries related to VPN, Drivers, O365, motive force installations, and Active Directory.
- Maintain giant manual knowledge of working systems throughout numerous systems and primary standards of networking and cloud computing.
- Support productiveness applications like Microsoft Office tools.
- Work in a 24/7 workplace environment, demonstrating proactive hassle-fixing abilties and appreciation for customers’ time.
- Manage time correctly to make sure all purchaser contacts add charges.
Mandatory Requirements:
- Excellent communication capabilities.
- Willingness to work in US shift timings and a 24/7 place of business environment in Pune.
- Completion of specific and dedicated schooling applications set by using the customer.
- Full-time schooling of 15 years.
- Knowledge and experience in resolving queries utilizing voice competencies on VPN, Drivers, O365, purpose pressure installations, and Active Directory.
Preferred Qualifications:
Any Graduate.
- Documents to Carry:
- A printout of your updated resume.
- Any 2 photo identification proofs (PAN Card, Driving License, Voter ID card, Passport).
- All true training documents for verification (10th, 12th, Graduation – Semester Wise Marksheet, CMM, Provisional and Original Degree).
Additional Pointers:
- Please do now not deliver laptops/cameras to the venue because of safety regulations.
- A real Government ID card is needed for protection clearance.
Benefits at Infosys
Career Growth Opportunities: Infosys provides extensive training and expert improvement packages, allowing personnel to strengthen their careers.
Work-Life Balance: The organization offers bendy work schedules and numerous nicely-being programs to ensure wholesome artwork-existence stability.
Health and Wellness: Comprehensive medical health insurance plans, together with scientific, dental, imaginative, and prescient insurance, are to be had for personnel and their households.
Global Exposure: Working at Infosys offers possibilities to collaborate with global clients and groups, enhancing international career opportunities.
Inclusive Work Environment: Infosys fosters a numerous and inclusive way of life, selling apprehend, integrity, and innovation amongst its staff.
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