Job Title: Field Technical Support Specialist
Company: Tesla
Degree: Bachelor’s Degree in a Technical, Engineering, or Computer Science field (or equivalent experience)
Location: Austin, TX
Experience: Knowledge of third-party solar systems and 3+ years in a technical support or engineering role
Employment Type: Full-time
Tesla is at the leading edge of revolutionizing the electricity panorama, and we’re searching for a dedicated Field Technical Support Specialist to sign up for our dynamic organization. As part of our willpower to present an incredible company for our residential strength products, the Field Technical Support institution serves as a crucial escalation thing for our network of Field Service Technicians. Our mission is to empower technicians to deliver the best possible enjoyment to our clients, ensuring that each interplay is seamless and effective.
Position Overview:
In this role at Tesla finding Field Technical Support, you’ll be liable for offering real-time diagnostics and answers to on-internet website technicians who carrier Tesla’s residential solar, storage, and domestic charging products. You will leverage your professional diploma product information and superior gear to navigate and solve escalations of various complexities. Collaborating with engineering teams, you can moreover make contributions to figuring out trending issues and venture root motive analyses to decorate our provider offerings.
Key Responsibilities:
- Expert Knowledge Acquisition: Develop in-intensity statistics of Tesla’s residential sun, storage, and domestic charging merchandise. This information will let you provide the correct and properly timed manual to technicians within the area.
- Real-Time Assistance: Offer straightaway help to on-net website channel partners all through North America through chat, ensuring that technicians have the assets they need to treat troubles efficiently.
- Documentation: Maintain complete information of all interactions, documenting the stairs taken in the path of every touch. This documentation is critical for tracking problems and making sure consistent service is first-class.
- Technical Analysis: Read and interpret unmarried-line format diagrams associated with strength tool installations. Your ability to investigate software application logs and facts telemetry in proprietary applications can be critical for diagnosing problems.
- Remote Troubleshooting: Utilize far-off entry to Tesla systems to acquire actual-time facts and clear up operational troubles, making sure that technicians can entire their duties efficiently.
What You’ll Bring:
- Technical Knowledge: Familiarity with 0.33-party sun systems, which includes producers that encompass Enphase, ABB, Solar Edge, and Delta, is specifically perfect.
- Educational Background: A Bachelor’s diploma in a technical, engineering, or pc generation subject is preferred, or identical enjoyed in a related area.
- Electrical Understanding: A sturdy knowledge of electrical principles, in particular in AC/DC power systems, is critical for troubleshooting and resolving technical troubles.
- Problem-Solving Skills: Experience in troubleshooting metering and communications problems that comprise multiple variables may be beneficial.
- Flexible Availability: You need to be prepared to paint any shift from Monday to Friday, between 6 AM and six PM (PST), to deal with the needs of our technicians.
Compensation and Benefits:
At Tesla, we rate our personnel and offer an aggressive compensation package deal. As a full-time worker, you’ll be eligible for an entire advantages bundle deal from day one, which incorporates the following:
- Multiple clinical plan alternatives with $0 payroll deduction.
- Family-constructing, fertility, adoption, and surrogacy blessings.
- Dental and imaginative and prescient plans with alternatives that require no paycheck contribution.
- Health Savings Account (HSA) contributions and Flexible Spending Accounts (FSA)
How to Apply
- Click “Apply Now” at the venture listing.
- Redirect to our profession portal or companion internet page.
- Complete and put up the application form.
- Check your e-mail for affirmation and further commands.
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