HCL is hiring Technical Specialist 2024 | Apply Right Now

• Role: Technical Specialist
• Location: Hyderabad
• Experience: 2.5-5 Years
• Company: HCL
• Salary: Not Disclosed

About HCL Company

HCL Technologies Limited, doing enterprise as HCLTech, is an Indian multinational facts era consulting business enterprise based in Noida. Founded with the aid of Shiv Nadar, it was spun out in 1991 while HCL entered into the software program offerings commercial enterprise. The company has workplaces in 52 international locations and over 225,944 personnel.

Technical Specialist Description 

Technical Specialist Responsibilities

Change Readiness Assessment:

• Conduct thorough exams to apprehend the effect of proposed modifications on human beings, approaches, and technology in the organization.
• Identify capability risks, demanding situations, and areas of resistance to alternate, and expand strategies to mitigate these elements.
• Collaborate with challenge teams and key stakeholders to align exchange control sports with assignment timelines and objectives.

Change Management Planning:

• Develop complete alternate management plans that outline techniques, procedures, and assets needed to aid a hit trade adoption.
• Define clear objectives, milestones, and achievement standards for alternate tasks, and set up mechanisms for tracking development and measuring effects.
• Identify and interact with key stakeholders across the employer to construct assistance and commitment to change efforts.

Communication and Stakeholder Engagement:

• Develop and execute verbal exchange plans to ensure well-timed and transparent conversation about modifications, including the purpose, impacts, and blessings.
• Facilitate stakeholder engagement sports, including workshops, recognition businesses, and feedback sessions, to collect enter, deal with issues, and construct consensus.
• Provide ongoing help and guidance to assignment teams and stakeholders to hold momentum and manage resistance throughout the alternate process.

Training and Development:

• Collaborate with issue-reliant professionals to increase schooling materials, job aids, and assets to support skill improvement and knowledge switch associated with change initiatives.
• Deliver schooling classes and workshops to equip employees with the expertise and talents needed to adapt to new methods, structures, and approaches to working.
• Monitor schooling effectiveness and identify possibilities for additional guidance or reinforcement as needed.

Change Sustainability and Continuous Improvement:

• Establish mechanisms for taking pictures comments and insights from stakeholders to tell ongoing refinement of trade management techniques and strategies.
• Monitor and examine the impact of alternate tasks on organizational overall performance, employee satisfaction, and other key metrics.
• Provide tips for modifications or upgrades to change management plans based on instructions found and best practices.

Technical Specialist Requirements

• Bachelor’s diploma in organizational improvement, Business Administration, Psychology, or associated area.
• Proven revel in organizational alternate management, preferably inside a company environment.
• Strong understanding of alternate control standards, methodologies, and first-class practices.
• Excellent conversation, facilitation, and interpersonal talents, with the potential to influence and interact with stakeholders at all levels of the organization.
• Demonstrated ability to control multiple initiatives simultaneously and drive effects in quick-paced, dynamic surroundings.
• Certification in exchange management (e.g., Prosci, Change Management Institute) is a plus.
• The Organization Change Management Specialist plays a critical position in riding a successful trade adoption and transformation within the enterprise, ensuring that changes are successfully communicated, understood, and embraced by personnel to attain favored business results.
• To provide a guide for on-call escalations and doing root motive analysis of a given problem
•  To independently remedy tickets inside the agreed SLA of price tag extent and time
• To adhere to high-quality requirements, regulatory requirements, and agency rules
•  Work on price including activities such as Knowledge base replacement and management, Training freshers, and training analysts
• To make sure nice purchaser experience and CSAT via First Call Resolution and minimal rejected resolutions or Reopen

Technical Specialist Skills 

Technical Expertise:

• In-intensity know-how of IT systems, networks, and software.
• Proficiency in troubleshooting and resolving technical troubles.
• Experience with operating structures (Windows, Linux, macOS), networking, and cloud offerings.

Analytical and Problem-Solving Skills: Strong analytical and crucial thinking capabilities. Ability to identify, analyze, and resolve complicated technical troubles.

Communication Skills: Excellent verbal and written verbal exchange capabilities. Ability to explain technical principles to non-technical users. Strong interpersonal capabilities and ability to paint collaboratively.

Organizational Skills: Strong organizational and time management competencies. Ability to manipulate multiple tasks and initiatives concurrently.

Project Management Skills: Experience in managing technical initiatives. Proficiency in mission control tools and methodologies.

Technical Specialist Education and Experience:

Education: Bachelor’s degree in Computer Science, Information Technology, or a related subject. (Master’s degree favored but no longer required)

Experience:

• Minimum of five years of experience in a technical aid or professional function.
• Proven music document of successfully implementing and handling IT systems.
• Certifications (Preferred however now not Required):
• Relevant technical certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Associate (CCNA), ITIL).
• Project Management certifications (e.g., PMP, Agile Certified Practitioner).

Attributes:

Attention to Detail: High stage of accuracy and interest in elements in technical duties.

Customer Service Orientation: Strong commitment to providing wonderful customer service.

Adaptability: Ability to conform to changing technology and work environments.

Ethical Standards: Commitment to retaining excessive ethical standards and confidentiality.

Work Environment: This role is generally based in a workplace environment but may additionally involve remote work and tours. May require on-name help and flexibility to work outside ordinary enterprise hours.

Apply Now: Technical Specialist

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