Amazon is hiring Team Manager CXQO 2024 | Apply Now

• Role: Team Manager CXQO Job
• Experience: From 1 to 4 years of experience
•  Salary: ₹ 8-15 Lacs P.A.
• Location: Hyderabad
• Company: Amazon

About Amazon Company

Amazon.Com strives to be Earth’s most consumer-centric agency in which human beings can locate and find out virtually anything they want to shop for online. By giving customers extra of what they need – low prices, significant choice, and convenience – Amazon.Com continues to grow and evolve as a world-magnificence e-commerce platform. Amazon’s evolution from Web website to e-trade associate to development platform is driven by the spirit of innovation this is part of the corporation’s DNA. The global’s brightest technology minds come to Amazon.Com to research and expand an era that improves the lives of buyers and dealers around the sector.

Team Manager CXQO Job Description

 The Team Manager, CXQO, will lead a crew of customer revels and nice operations professionals to ensure the highest levels of customer pride and operational performance. The ideal candidate may have strong management talents, an ardor for customer support, and a track record of dealing with a hit group. 

Team Manager CXQO Job Role & obligations

Coaching: Use coaching to guide their groups to reap enterprise or organizational consequences related to satisfaction, productivity, compliance, and development.

• Apply a balanced education fashion based totally on the man or woman and situation; use a query-based method while coaching to influence and inspire.
• Work carefully with the Training and Quality team to perceive regions for training to help associates improve their overall performance.
• Educate friends to keep strict confidentiality and comply with all relevant Amazon regulations for securing personal records.

People Management

• Direct manage up to 25 buddies.
• Enable a self-pushed, purchaser-centered, and modern crew.
• Create a way of life of continuous system improvement.
• Remove roadblocks for the crew by way of guiding them on what troubles have to be escalated to assist teams and what they can remedy on their very own.

 Develop Talent

• Participate in skills development with the aid of figuring out, helping, and mentoring friends.
• Encourage career development by running with every accomplice in information about their professional interest and aspirations.

Key Performance Indicators (KPI)

• Achieve/exceed or appreciably enhance particular metrics as mentioned via operations.
• Drive continuous development in number one KPIs to your crew using helping the non-stop improvement cycle.
• Dive deep into the statistics and involved in analysis and inferences.

Performance Management

• Perform everyday 1:1’s with each of your friends; directly addressing any overall performance, behavior, or attendance issues
• Review key enterprise metrics at some stage in the day; proactively enhance systemic problems and/or enforce corrective motion plans when required.
• Manage individual associate performance (nice, productiveness, compliance, and Amazon behavior expectancies).
• Leverage disciplinary tactics to manipulate team performance for that reason, which may additionally require a partnership with HR.
• Manage a person’s overall performance KPIs as described by using leadership.
• Present crew overall performance in month-to-month and weekly forums including motion plan, wherein required.

Engagement

• Create a high-quality team environment using selling and championing teamwork and Amazon’s Leadership Principles.
• Advocate for character engagement (i.e., well-being, paintings/existence balance, recognition of contribution, powerful communique, and so on.).
• Celebrate partner and crew successes on a regular foundation.
• Daily coordination of department obligations, allocating group assets to handle undertaking load, leading meetings, assigning duties, coordinating breaks and lunches, and speaking with internal and external partners

Team Manager CXQO Job Preferred candidate profile

• 1+ years of human management, preferably in aid or success operations
• Be willing and able to work bendy schedules and shifts (which include nighttime shifts). Ability to tour once in a while, including overnight journeys.
• Highly analytical and comfortable with complicated evaluation. Able to speedy distill complicated operating models and discover where the cost and opportunity are.
• A keen eye for numbers and need to excel at walking operations of an ops crew successfully. Technical issues shouldn’t faze you.
• Strong suggestions of the client revel in by using tough fame quo and pursuing opportunities for reducing customer attempts.
• Ability to thrive in an ambiguous and rapid-paced work environment.
• Self-driven chief with confirmed potential to proactively pressure and manipulate an operations group.
• Interest in and enjoy partnering closely with technology teams is strongly preferred.

Preferred Qualifications:

• Advanced Diploma (Master’s or MBA) in a relevant field.
• Experience with CXQO tools and structures.
• Knowledge of enterprise high-quality practices and emerging developments in consumer experience and first-rate operations.
• Certification in pleasant management or customer service (e.g., Six Sigma, COPC).

Working Conditions:

[Description of the working environment, e.g., office-based, remote work options, travel requirements, etc.]

Benefits:

[List of benefits such as health insurance, retirement plans, professional development opportunities, etc.]

How to Apply:

Interested applicants need to submit their resume and a cover letter detailing their revel and qualifications to [email address or application portal link].

What is the function of CXQo in Amazon?

Perform information collection obligations related to an Amazon device, application, or carrier. Execute tasks assigned to you on a day-by-day basis by adhering to Standard Operating Procedures (SOPs) and predefined suggestions. Participate in method improvement to increase the first-rate, efficiency, and accuracy of your team’s procedures.

What is the role of crew manager in Amazon?

A Team Manager in our Amazon Development Center units the vision, direction, and lifestyle of their groups by coping with individual and group overall performance expectancies and goals, preserving a singular focus on ensuring and improving patron satisfaction, by way of identifying broader patron impacting issues and enforcing …

Apply Now: Team Manager CXQO Job

More Jobs

Associate Forecasting Job