Tata Digital Hiring Account Support Specialist | Work from home
Account Support Specialist | Work from Home
Join Tata Digital as a miles-flung, part-time Account Support Specialist based completely in Bangalore. With no less than 3 years of revel, you will manage consumer money owed, contend with inquiries, and clear up problems effectively. Your position includes taking part in the sales organization, presenting product education, and analyzing statistics to enhance client satisfaction. You’ll artwork independently and with a faraway team, utilizing business enterprise-supplied tools. Benefits include fitness center club compensation, paid sick leave, flexible hours, and a supportive work environment. Apply on GrabJobs via manner of 2024-08-sixteen. Tata Digital is an equal possibility company, welcoming numerous candidates.
Role: Account Support Specialist
Company: Tata Digital
Location: Mumbai, Maharashtra
Salary: ₹41,532–₹68,113 a month
Work Type: Part-time
Job Description
As an Account Support Specialist at Tata Digital, you may be pivotal in turning in remarkable help to our clients. This far-off, element-time characteristic, based definitely in Bangalore, Karnataka, IN, requires at least 3 years of relevant experience. You will manipulate consumer money owed, making ensure precision and promptness in all transactions. Your function involves addressing client inquiries, lawsuits and requests professionally and efficaciously. Collaboration with the sales team to discover upsell possibilities and contribute to the sales boom is important. You may also even behavior product demonstrations, offer training, and study customer data to suggest upgrades for client pleasure. Developing and implementing patron retention strategies may be part of your obligations.
Key Responsibilities:
Account Management: Maintain and manage purchaser payments with accuracy and overall performance, ensuring all transactions are processed well-timed.
Client Communication: Address consumer inquiries, complaints, and requests in a professional manner, supplying answers and help as desired.
Sales Collaboration: Work with the profits group to discover capability upsell opportunities and contribute to strategies for sales increase.
Product Training: Offer product demonstrations and education intervals to customers to make certain they are nicely versed with our offerings.
Data Analysis: Analyze purchaser information to find out developments, and offer recommendations for upgrades to beautify customer pride.
Retention Strategies: Assist in developing and imposing strategies to reinforce consumer retention and loyalty.
Requirements:
- Experience: Minimum of 3 years in a comparable role, demonstrating relevant talents and knowledge.
- Skills: Strong negotiation and persuasion abilities to efficiently remedy client troubles.
- Communication: Excellent verbal and written communication skills.
- Technical Proficiency: Proficient in Microsoft Office suite and CRM software software.
- Independence: Ability to paint autonomously and effectively collaborate with a far-off team.
- Education: A Bachelor’s degree in Business Administration or a related subject is favored.
Benefits:
- Remote Work Equipment: Company-furnished device to facilitate some distance-flung work.
- Gym Membership Reimbursement: Financial guide for gymnasium memberships, promoting a wholesome way of life.
- Paid Sick Leave: Paid depart to make certain employees are supported when unwell.
- Flexible Hours: Flexibility in jogging hours to assist in maintaining a chunk-life stability.
- Supportive Environment: An artwork lifestyle that encourages growth, autonomy, and inclusivity.
Working Environment:
At Tata Digital, we domesticate an environment that promotes autonomy and independence. We consider our personnel to excel in their roles and foster a supportive and inclusive ecosystem in which absolutely everyone can be triumphant and expand.
Equal Opportunity Statement:
Tata Digital is devoted to developing a various and inclusive place of job. We no longer discriminate at the idea of race, shade, religion, gender, sexual orientation, gender identity, countrywide origin, age, disability, or every other included reputation. We encourage applications from all backgrounds.
How to Apply:
Submit your software on GrabJobs with the resource of the final date of 2024-08-16. If shortlisted, you’ll be notified of the subsequent steps inside the hiring machine. For any troubles with the activity posting, use the Report Job button on GrabJobs.
Benefits at Tata Digital
Remote Work Equipment: Receive all crucial gadgets for an effective distance off artwork setup.
Gym Membership Reimbursement: Get a financial guide for retaining your fitness and health.
Paid Sick Leave: Benefit from paid depart to attend to your fitness at the same time as needed.
Flexible Working Hours: Enjoy bendy scheduling to better stability paintings and personal life.
Supportive Work Culture: Thrive in inclusive and supportive surroundings that foster professional growth and development.
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