- Job Title: Service and Engagement Team Leader
- Company: Target
- Location: Atlanta, GA
- Degree: High school diploma or equivalent
- Experience: not required
- Employment Type: Full-Time and Day Shift
- Salary: $21.25 – $36.15 an hour
Job Title: Service and Engagement Team Leader
About Us:
Target is one of the world’s most diagnosed manufacturers and one of America’s essential stores. Our assignment is to help all families discover the joy of regular existence, and we strive to provide an inclusive, visitor-focused buying revel. At Target, we believe in fostering a collaborative and dynamic painting environment wherein crew participants are empowered to make a distinction. We are looking for a passionate and committed Service and Engagement Team Leader to sign up for our institution. This function is pivotal in ensuring each guest receives an excellent revel in.
Job Description:
As a Service and Engagement Team Leader at Target, you will be accountable for leading and motivating your institution to supply high-quality career and engagement to each guest. You will play a vital feature in creating a welcoming environment, using income through personalized visitor interactions, and ensuring operational efficiency. Your control will assist in shaping the traveler’s enjoyment, making buying at Target a pride.
Key Responsibilities:
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Guest Service Leadership:
- Lead a set of provider and engagement advocates in providing incredible tourist company.
- Model and train the group on great practices for attracting guests, resolving problems, and ensuring unbroken shopping enjoyment.
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Team Management:
- Recruit, hire, educate, and develop an excessive-performing crew.
- Provide ordinary feedback, usual performance evaluations, and improvement plans for group contributors.
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Sales and Performance Goals:
- Set and communicate profits and performance goals for the organization.
- Monitor and examine income information to perceive development opportunities.
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Operational Excellence:
- Ensure that the company table, guest offerings, and check lanes are walking smoothly and correctly.
- Manage and oversee the everyday operations of the provider and engagement regions.
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Problem Resolution:
- Address and remedy tourist worries and lawsuits directly and efficaciously.
- Handle escalated issues and provide appropriate solutions to ensure guest pride.
- Train crew people on powerful trouble-solving strategies.
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Technology and Tools:
- Utilize Target’s structures and generation to govern operations and manual crew people.
- Train the team on the usage of technology to enhance the traveler revel in.., jk n,bl̥ṇ,mb
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Safety and Compliance:
- Ensure a safe and stable environment for visitors and team individuals.
- Conduct normal protection audits and ensure compliance with protection necessities.
Qualifications:
- Education: High school diploma or the same. A bachelor’s degree in business organization, retail manipulation, or a related vicinity is desired.
- Experience: Minimum of two years of experience in a control role inside retail or customer service surroundings.
- Leadership Skills: Strong management and team management abilities. Ability to encourage and encourage a group.
- Customer Service Skills: Excellent customer service skills with an ardor for supporting others.
- Communication Skills: Effective verbal and written communique abilities. Ability to communicate sincerely and hopefully with visitors and group individuals.
- Problem-Solving Skills: Strong hassle-fixing and selection-making competencies. Ability to deal with and treat guest worries successfully.
- Technology Skills: Proficiency in the utilization of retail technology and gear. Ability to rapidly take a look at and adapt to new systems.
Skills and Attributes:
- Guest Focused: Dedicated to providing great providers and developing wonderful visitor evaluations.
- Team Player: Collaborative and capable of working well with others in a group environment.
- Adaptable: Flexible and able to adapt to changing priorities and desires.
- Organized: Highly prepared with a strong interest in the element.
- Energetic: Positive and lively mindset, with a passion for retail and guest company.
Benefits:
- Competitive Salary: Attractive repayment package deal based on experience and qualifications.
- Health and Wellness: Comprehensive health, dental, and imaginative and prescient coverage plans.
- Retirement Plans: 401(ok) with commercial enterprise enterprise matching.
- Professional Development: Opportunities for non-stop studying and professional improvement.
- Work-Life Balance: Flexible operating hours and generous paid time off.
- Discounts: Employee reductions on Target products and services.
How to Apply:
Interested candidates are invited to use it via Target’s career portal [Insert Application Link]. Please publish your resume, cowl letter, and any applicable certifications. Target is a same-opportunity agency dedicated to range and inclusion. We inspire individuals of all backgrounds to apply.
Join Target and help us create happy reviews for each guest, each time. Together, we are capable of making shopping at Target a pleasure.