Accenture is hiring Service Delivery Ops Associate Manager 2024 | Apply Now

• Role: Service Delivery Ops Associate Manager
• Experience: 10 – 14 years
• Salary: Not Disclosed
• Location: Bengaluru
• Company: Accenture

About Accenture Company

Accenture is an international expert services employer with leading abilities in virtual, cloud, and safety. Combining unrivaled experience and specialized capabilities across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations offerings—all powered by the sector’s biggest network of Advanced Technology and Intelligent Operations centers. Our 514,000 humans deliver on the promise of era and human ingenuity every day, serving customers in more than 120 countries.

Service Delivery Ops Associate Manager Description

You could be aligned with our Life Sciences R&D vertical. Our offerings span throughout the entire life sciences company, from studies laboratories, scientific trials help, and regulatory services, to pharmacovigilance and affected person offerings answers. Employees below this span could be a part of one of the sub-offerings – Clinical, Pharmacovigilance & Regulatory, assisting the arena’s main biopharma agencies carry their vision to lifestyles – allowing them to improve consequences by converging around the patient, connecting medical understanding with precise insights into the affected person revel in.

Management of the Affiliate Mailbox, reconciliation of stories in keeping with the method, and overall performance of all written follow-up attempts to consist of both Serious and Non-extreme cases.In this function, you will be anticipated to create and manipulate case identity, statistics entry, MedDRA coding, case processing, submission, and comply with-u.S.For ICSRs in the safety database as in keeping with consumer suggestions and applicable worldwide regulatory necessities.

What are we looking for Service Delivery Ops Associate Manager?

• Overall liable for PSUR crew at ESP.
• Tracking of stages and milestones of mixture reports as in line with predefined agenda.
• Follow the escalation process according to the Client system.
• Ensure schooling and mentoring of recent aggregate reporting friends and documentation of the identical.
• Address any best-related issues and implementation of first-class development projects for the group.
• Provide transport updates in monthly operation guidance committee assembly.
• Ensure retention.
• Ensure mission compliance in keeping with Client SOPs.

Timely generate RCA-CAPA for any SLA/ SOP deviation. Educational requirement: Medical Degree (MBBS) Bachelor’s Degree in Pharmacy Advanced Nursing Degree or Master’s Degree in Life Sciences. Work revel in requirement: Prior enjoy in dealing with service shipping (Experience in dealing with service shipping for pharmacovigilance or scientific records control features desired). Roles and Responsibilities:

• In this position, you’re required to do evaluation and fixing of fairly complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing strategies and procedures
• The character calls for knowledge of the strategic course set by using senior control because it relates to team goals
• Primary upward interaction is with a direct supervisor or group leads
• Generally interacts with peers and/or management levels at a consumer and/or inside Accenture
• The individual has to require minimum guidance when determining strategies and techniques for new assignments
• Decisions often impact the team in which they live and once in a while impact other groups
• Individuals might control medium-small sized groups and/or work efforts (if in an individual contributor role) at a patron or within Accenture
• Please notice that this role may additionally require you to paintings in rotational shiftsQualificationAny Graduation

Service Delivery Ops Associate Manager Qualifications

Education:

• Bachelor’s diploma in Business Administration, Management, or an associated subject.
• Experience:
• Minimum of five years of enjoy in provider transport operations, customer control, or related roles.
• Proven to enjoy crew leadership and control.

Service Delivery Ops Associate Manager Skills

• Strong expertise in service shipping procedures and great practices.
• Excellent management and interpersonal competencies.
• Effective communication and negotiation skills.
• Analytical attitude with strong problem-solving abilities.
• Ability to manage a couple of priorities and thrive in a fast-paced environment.

Work Environment:

• Office setting with capability for remote paintings depending on agency policy.
• Collaborative crew environment with a focal point on continuous improvement.
• Opportunities for expert development and career advancement.

How to Apply:

Interested candidates should publish their resume and a cowl letter outlining their qualifications and revel in. Applications can be despatched to [email@example.Com] via [Application Deadline].

Apply Now: Service Delivery Ops Associate Manager

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