Client Support Representative | ₹46,516–₹63,129 a month
Samsung India is seeking an Online Client Support Representative in Bangalore, Karnataka. This issue-time function requires 4 years of revel in consumer manual or customer service. The representative may interact with customers in the course of online structures, solve problems, and ensure purchaser pride. Candidates need to very own robust product understanding, great communique skills, and skills in CRM software programs. Benefits encompass aggressive hourly wages, disability coverage, and adventure possibilities for professional development. The software reduce-off date is September 19, 2024, and Samsung India is an identical opportunity company.
Role: Online Client Support Representative
Company: Samsung India
Location: Mumbai, Maharashtra
Salary: ₹46,516–₹63,129 a month
Work Type: Part-time
Company Overview:
Samsung India is looking for a passionate and talented Online Client Support Representative to sign up for its colorful institution in Bangalore. This function is pivotal in handing over top-tier customer support and ensuring customers to have a seamless and pleasant revel in Samsung’s services and products. A first-rate candidate is a person who flourishes in fast-paced environments and is keen to contribute fully to an organization that may be a worldwide leader in technology.
Job Description
Samsung India is dedicated to fostering a management lifestyle that promotes inclusivity and mentorship. The business corporation values numerous perspectives and encourages collaboration and innovation, ensuring each crew member feels valued and empowered. The artwork environment is dynamic, wherein innovation and teamwork are at the main side, imparting personnel with possibilities to broaden and thrive in their careers.
Key Responsibilities:
Customer Interaction:
- Actively interact with customers via several online structures, including, chat, and social media.
- Address customer inquiries, troubleshoot issues, and offer powerful resolutions.
Product Knowledge:
- Develop and hold a deep know-how of Samsung’s huge product range.
- Use this understanding to provide correct, customized guides to customers, ensuring they collect the records they need.
Issue Resolution:
- Analyze customer problems to decide their root reasons.
- Implement answers successfully and raise more complex troubles to the perfect departments at the same time as essential.
Communication:
- Utilize notable communication skills to act on and persuade customers, fostering pride and loyalty.
Documentation:
- Keep precise and accurate records of all client interactions, troubles, and resolutions using the business enterprise’s purchaser relationship management (CRM) gadget.
Feedback Collection:
- Collect and file consumer feedback and hints to help enhance Samsung’s products and services.
Collaboration:
- Work carefully with other companies, together with sales, product control, and technical useful resources, to fulfill purchaser desires and decorate provider shipping.
Continuous Improvement:
- Participate in ongoing schooling lessons to enhance product know-how and enlarge soft abilties, contributing to expert increase and development.
Performance Metrics:
- Meet or exceed set-up targets for reaction times, choice prices, and client pride ratings.
Requirements:
Education and Experience:
- Bachelor’s diploma in any situation or equal revel in.
- At least four years of experience in customer help, customer service, or a related region.
Personality Traits:
- Motivated: The candidate wants to be purpose-orientated and devoted to non-prevent personal and expert improvement.
- Energetic: An effective and colorful mindset is important to efficiently interact with clients.
Soft Skills:
- Emotional Intelligence: Ability to empathize with clients, and information about their feelings and views.
- Persuasion: Skilled at influencing consumer picks in an effective way to enhance the general company’s enjoyment.
Technical Skills:
- Proficiency in CRM software program application and exclusively applicable assist systems.
- Familiarity with online community systems and social media engagement.
Language Skills:
- Fluent in English; greater language talents are a plus.
Benefits At Samsung India:
Competitive Hourly Wage: Employees are compensated competitively, with more pay beyond regular time.
Disability Insurance: Ensuring the well-being of employees with whole disability insurance insurance.
Travel Opportunities: Exciting possibilities for excursion related to training, improvement, and participation in enterprise employer events.
Professional Growth: Continuous gaining knowledge of and development opportunities inside a dynamic and contemporary painting environment.
Inclusive Work Culture: Samsung India promotes a piece environment that values variety, inclusivity, and collaboration.
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