RedBus Hiring Call Center Executive Job | Full–time
RedBus Hiring Call Center Executive Job, RedBus, in partnership with SquadStack, seeks a Call Center Executive to handle consumer inquiries and charge tag bookings. This full-time, a long way off role gets month-to-month sales between ₹16K and ₹28K and calls for strong communique and income competencies. Executives offer assistance, addressing questions about schedules, routes, and cancellations, and even maintaining consumer pleasure. Ideal for applicants with suitable problem-fixing competencies and familiarity with devices device, this role is to be had on assignment portals like Job Hai, Freshersworld.Com, and SimplyHired.
Role: Call Center Executive Job
Company: RedBus
Salary: ₹16K–₹28K a month
Work Type: Full–time
Education: No Degree Mentioned
RedBus Hiring Call Center Executive Job
The Call Center Executive characteristic for RedBus, through SquadStack, is a far-flung, full-time function centered on offering advanced customer support for bus ticketing. Responsibilities include supporting clients with price ticket bookings, coping with inquiries, and resolving complaints. Candidates must have strong communication skills, an income-oriented mindset, and the capability to multitask correctly. The function gives competitive profits beginning from ₹16K to ₹28K regular per month.
About Company
RedBus is India’s biggest and most online online bus ticketing platform, supplying a handy manner for vacationers to ebook bus tickets throughoutAmericaa of us. Known for its reliable service, massive route coverage, and man or woman-nice app, RedBus connects hundreds of hundreds of users to bus operators countrywide. By supplying actual-time updates, consistent booking options, and customer service, RedBus has come to depend on tour associates or clients.
Responsibilities:
Customer Assistance and Support: Handle incoming calls, emails, and chat inquiries from clients, supporting them with bookings, cancellations, and huge inquiries.
Issue Resolution: Address and solve patron problems efficaciously, together with price concerns, refund requests, and booking changes.
Booking Management: Assist clients in making new bookings, converting travel dates, and dealing with distinctive revel in information as in line with their necessities.
Product Knowledge: Maintain up-to-date knowledge of RedBus offerings, routes, pricing, and promotions to efficiently inform and manual customers.
Complaint Handling: Handle consumer lawsuits professionally, offering answers and escalating troubles to supervisors while essential for faster decisions.
Follow-up Communication: Conduct follow-up calls or messages to ensure customer problems are resolved satisfactorily and remarks are amassed for development.
Sales Upselling and Cross-promoting: Promote extra offerings or enhancements to beautify customer enjoyment and boost profits (such as tour coverage or pinnacle class seats).
Data Entry and Documentation: Accurately file customer interactions, courtroom instances, and resolutions within the system for destiny reference and reporting.
Performance Tracking: Meet or exceed performance metrics, which include call response time, resolution price, and patron satisfaction rankings.
Required Skills:
Strong conversation skills in English and nearby languages.
Good problem-fixing abilties for effective resolution of customer troubles.
Sales acumen and functionality to sell offerings.
Time management and multitasking skills for managing a couple of inquiries.
Familiarity with CRM software programs and far-off income structures is a plus.
How to Apply: Applications may be submitted without delay on diverse hobby portals, together with SquadStack, Job Hai, Freshersworld.Com, SimplyHired, and Jobsiya. Co.In, and Hi.Jobs-Search.Org.
Benefits at RedBus:
Competitive Salary Packages: RedBus offers aggressive pay with incentives for terrific overall performance.
Remote Work Opportunities: Enjoy the ability of faraway artwork, with whole-time alternatives to be had.
Growth and Career Development: RedBus gives education pack professional professional development possibilities.
Work-Life Balance: Flexible operating hours permit a balanced way of life.
Inclusive Work Environment: RedBus fosters various and collaborative workplace of job cultures.
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