Paypal Hiring Desktop Support Technician | Job Alert

Paypal Hiring Bengaluru

The Desktop Support Technician 2 position at PayPal is designed to aid personnel with cutting-edge generation, making sure seamless operations at genuine locations or remotely. You will preserve the troubleshooting and triage initiated with the aid of the Global Service Desk, providing both stroll-up and far-off assistance to employees. Exceptional customer support and communication skills are crucial for success in this position.

Role: Desktop Support Technician

Company: Paypal

Experience: 2 – 3 years

Salary: Not Disclosed

Location: Bengaluru

About Company

For over 25 years, PayPal has been the leading facet of remodeling worldwide exchange, making transactions much less tough, extra stable, and personalized. Our modern solutions empower both customers and companies at some stage in approximately 2 hundred markets to interact inside the global economic system seamlessly. With our expansive network, PayPal connects tens of tens of millions of buyers and clients, facilitating payments whether or not online or in person.

Job Description

Our platform goes past conventional third-birthday party charge networks by imparting proprietary solutions that permit rate crowning glory at once on our platform. We assist with a widespread variety of rate strategies, which include monetary organization bills, PayPal or Venmo account balances, branded credit score products, credit score and debit playing cards, cryptocurrencies, and gift gambling playing cards. Our products—PayPal, Venmo, and Xoom—make it easy and steady for human beings to transfer funds among buddies and family. For investors, we offer an entire bill solution, from authorization and agreement to immediate admission to finances and payout control. We additionally help merchants hook up with their customers, method returns, and control dangers, facilitating skip-border change and increasing worldwide acquisition.

Key Responsibilities:

Technical Support and Maintenance:

• Install, improve, resource, and troubleshoot laptop hardware and peripherals.
• Perform fashionable preventative protection on pc structures, laptops, printers, and other systems.
• Address hardware and alertness support troubles escalated from the worldwide help table.
• Customize computing device hardware to fulfill character specs and site necessities.
• Provide man or woman records and alertness recuperation offerings.
• Operate within and advise modifications to pc necessities and recommendations.

Asset and Inventory Management:

• Manage asset stock, file repairs, and preserve spare additives tiers.
• Use the diagnostic system to troubleshoot network connectivity and pc issues.
• Load, replica, and personalize working tool configurations for deployment.
• Track hardware and software program stock efficiently.

User Support and Training:

• Familiarize stop users with fundamental software programs, hardware, and peripheral operations.
• Take possession of queries, issues, and problems assigned to the queue.
• Resolve escalated technical issues and paintings with provider help for resolution.
• Develop technical information on agency structures and specialized regions.
• Maintain a robust knowledge of operating structures and application software programs.

Vendor Management and Logistics:

• Work with seller guide to clear up technical troubles.
• Order or purchase computer systems and liaise with companies.
• Prepare the device for transport/receiving as wanted.

Compliance and Training:

• Complete ordinary education and way refreshers to ensure compliance with SOPs and methods.
• Train decrease-stage employees inside the team.

Requirements:

• 2-3 years of IT paintings enjoy.
• Bachelor’s diploma in Information Technology or equal palms-on revel in.
• Industry certifications which include MCP, MCSE/MCITP are preferred.
• Experience with imaging PCs and MACs, which consists of strolling know-how of SCCM and Casper.
• Basic information on Active Directory Users and Computers (ADUC).
• Familiarity with business business enterprise chat clients like Slack and Teams.
• Experience with stop-consumer configuration of Office 365.
• Proficiency in Apple hardware and iOS, in addition to Windows software programs.
• Strong troubleshooting capabilities in both software and hardware.
• Basic expertise in networking, and LAN/WAN technologies.
• Excellent organizational and multi-tasking capabilities.
• Strong communique abilties and a dedication to customer service.
• Ability to work properly and correctly in team surroundings.

 Benefits of working at PayPal:

Flexible Work Environment: PayPal gives a balanced hybrid artwork model, allowing employees to work from the workplace and remotely. This flexibility permits personnel to manipulate their existing balance efficiently.

Comprehensive Health and Wellness Benefits: PayPal provides robust health and life coverage insurance, along with clinical, dental, and vision plans. This entire technique ensures that employees and their families have to get proper entry to critical fitness offerings and help.

Employee Share Options: Employees have the opportunity to take part in inventory opportunity packages, letting them enjoy the business enterprise’s growth and fulfillment.

Generous Paid Time Off (PTO): PayPal gives aggressive PTO regulations, including excursion days, personal days, and paid vacations, helping employees maintain a healthful art work-existence stability.

Professional Development and Training: The enterprise invests in employees’ boom by using imparting numerous schooling packages and improvement opportunities. This includes getting the right of entry to des, workshops, and assets to help employees decorate their talents and careers.

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