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06/10/2024
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Mega walkin drive For freshers Customer Support Executive | HCLTech

Mega walkin drive For freshers, HCL Tech is engaging in a Mega Walk-In Drive for the region of Customer Care Representatives (Freshers) from 3rd to 4th October 2024, among eleven AM and a pair of PM. Located at HCL Technologies, A-8 & nine, Sector 60, Noida, the pressure invites applications from all graduates and undergraduates, except ordinary university college students and law graduates, similarly to B.Tech/M.Tech candidates. The position specializes in presenting customer support for UK/US inbound calls. Candidates should possess first-rate communication talents and an ardor for customer support. Two-way cab centers are available for employees.

Role: Customer Support Executive

Company: HCLTech

Experience: 0 years

Salary: Not Disclosed

Location: Noida, Ghaziabad, Greater Noida

Profile:

Position: Customer Care Representative – Freshers

Focus: Voice, Customer Service

Process: UK/US Voice Process

Walk-In Drive Details:

Dates: third October 2024 to 4th October 2024

Timing: 11 AM – 2 PM

Interview Location:

HCL Technologies,

A-8 & nine, Sector 60,

Noida, Uttar Pradesh 201301

Work Location: Noida Sec-a hundred and forty 4 / Noida Sec-126

Transportation: Two approaches cabs to be had for employees.

Mega walk-in drive For freshers

HCLTech is a worldwide generation agency that offers revolutionary offerings and solutions to help businesses attain their virtual transformation desires. With a presence in over 50 nations, HCLTech specializes in handing over top-notch services in regions together with software application development, infrastructure management, and IT consulting. The company is devoted to fostering a culture of collaboration, agility, and purchaser-centricity. HCLTech emphasizes non-prevent reading and improvement, enabling personnel to grow and achieve their careers. By leveraging its deep area understanding and cutting-edge technology, HCLTech empowers groups to navigate the evolving virtual landscape efficiently.

Mega walkin drive For freshers Customer Support Executive | HCLTech

Job Description:

The Customer Support Executive is accountable for addressing customer queries and providing assistance by the guidelines set by customers and the business. Candidates should ideally have experience managing inbound calls from UK/US clients.

Responsibilities:

Inbound Query Handling: Respond to all inbound queries while adhering to the decision flow strategies.

Quality Assurance: Ensure adherence to strategies to maintain first-rate customer service.

Escalation Procedures: Follow installation escalation protocols for problems that can not be resolved to the agent’s degree, aiming for a first-call decision.

Schedule Adherence: Maintain spoil schedule adherence to make certain the most advantageous provider delivery.

Motivational Activities: Engage in motivational sports activities and enforce remarks received in the route of monitoring periods to enhance performance.

Log Management: Update diverse logs, together with escalation logs and grievance trackers, to preserve correct data.

Data Security: Ensure the security of proprietary client facts throughout all interactions.

Work Experience & Qualification Criteria:

Educational Background: Open to all graduates/undergraduates. However, regular college students and law graduates are not eligible. B.Tech and M.Tech graduates also are excluded.

Communication Skills: Candidates must have outstanding verbal and written verbal exchange skills, accompanied by way of professional mobile phone etiquette.

Customer Service Attitude: A beneficial, empathetic, and enthusiastic demeanor closer to customer service is critical.

Freshers in UK/US Inbound Calling: Preference may be given to candidates with advance revel inside the banking area.