Job Title: Universal Banker
Company: HSBC
Degree: Graduate Degree (Bachelor’s preferred)
Location: Delhi, Delhi
Experience: 2 years of relevant banking experience
Employment Type: Full-Time
Salary: $31,200 – $71,000 annually
We are currently looking for a skilled professional to join HSBC Universal Banker hiring. In this position, you may be answerable for implementing the Treating Customers Fairly (TCF) thoughts in your daily interactions with customers. Your number one function can be to ensure powerful transport of department customer interface capabilities in both the front office and teller areas, aiming to acquire excessive levels of client pride while at the same time retaining operational overall performance.
Key Responsibilities
As a Universal Banker, your contributions will without delay impact the employer by way of enhancing productivity within the department and retaining excessive hygiene standards. You will make sure of an exceptional customer experience through the use of handling court cases and escalations correctly.
Your obligations will encompass:
- Customer Engagement: Deliver a first-rate provider to all stroll-in customers, ensuring their desires are met and fostering a splendid banking experience.
- Operational Excellence: Adhere to operational standards set via HSBC, making sure compliance with applicable legal guidelines, regulations, and internal guidelines associated with Anti-Money Laundering (AML) and sanctions.
- Risk Management: Remain vigilant for unusual sports and away record any problems to the proper government, together with the Sanctions Officer or the Financial Crime Compliance (FCC) place of job.
- Training and Development: Successfully whole all required AML and sanctions schooling, demonstrating a dedication to knowledge of the jail obligations related to your function.
- Team Collaboration: Work carefully with colleagues to instill mutual respect and take shipping off as real, contributing to a cohesive group environment.
Major Challenges
In this characteristic, you may face the challenge of ensuring a continuously amazing consumer revel in even as handling the migration of clients to possibility delivery channels. Additionally, you will be tasked with most crucial a group of unionized employees, which calls for robust management and interpersonal talents.
Role Context
Service excellence is a key differentiator in retail banking, and as a Universal Banker, you’ll play a vital feature in enhancing customer service splendidly. You will manage the platform agency movement and artwork in the direction of increasing customer delight.
Requirements
To achieve success in this function, applicants want to private the subsequent qualifications:
- Education: A graduate diploma is needed, along with a holistic understanding of department operations and strategies.
- Experience: A minimum of two years of applicable experience within the banking location, with legitimate information on customer support requirements.
- Skills:
- Strong facts of banking merchandise, structures, and strategies.
- Exceptional organizational competencies and a professional demeanor.
- A purchaser-orientated mindset with a focus on handing over exemplary providers.
Additional Information
It is obligatory for all Universal Bankers to efficiently whole the Anti-Money Laundering and Sanctions training, in conjunction with any required put-up-path exams.
Why Join HSBC?
At HSBC, we’re committed to fostering a way of life in which all personnel are valued and respected. We take pride in offering a workplace that encourages non-save-you expert improvement, bendy working preparations, and possibilities for increasing inner inclusive and diverse surroundings.
If you are prepared to disencumber new possibilities and make a full-size impact within the banking enterprise, we inspire you to apply for the Universal Banker position at HSBC. Together, we’re able to create a brighter future for our customers and groups.
Application Process
Join us at HSBC and discover how you could contribute to our project of supplying exquisite banking offerings whilst advancing your career in a supportive environment. Apply in recent times and take the first step toward a profitable profession with us.
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