Voice Process At Genpact | Freshers
Genpact is web hosting a Walk-In Drive for Customer Service Voice Process roles on August eight, 2024, from 10:00 AM to a few:00 PM at TJPS College, Guntur. This occasion is open to graduates, which includes those waiting for effects, and applicants with up to a few years of enjoyment. Applicants have to be fluent in English and bendy with shift timings. Bring three copies of your resume, 3 passport-sized pix, your specific Aadhar card, and copies of the Aadhar card. Genpact values diversity and does now not charge costs for activity programs. For more information, visit genpact.com.
Role: Voice Process
Experience: 0 to 3 years
Salary: ₹ Not Disclosed by Recruiter
Location: Hyderabad
Time and Venue
8th August, 10.00 AM – 3.00 PM
Walkin Venue: Tellakula Jalayya Polisetty Somasundaram College ( TJPS) Guntur . Degree & PG College, 8C4F+43X, Pattabhipuram Road, opposite Jute Mill, Rajarajeswaripuram, Pattabhipuram, Guntur, Andhra Pradesh 522006
About Company
Genpact is a renowned worldwide expert services and answers agency, devoted to shaping the future with its progressive consequences. With a robust body of people of over one hundred twenty-five,000 employees unfold across more than 30 worldwide locations, Genpact is pushed with the aid of a deep-seated hobby, entrepreneurial agility, and an unwavering dedication to developing lasting rates for its clients. Our task is to relentlessly pursue international capabilities higher for the humans we serve, remodeling leading establishments such as Fortune Global 500 agencies via our data in company and enterprise understanding, virtual operations offerings, and modern-day solutions in records, generation, and AI.
At Genpact, we are captivated with using the transformation of foremost groups with our complete expertise of enterprise desires and organization requirements. Our dedication to innovation and excellence permits us to supply pinnacle-notch solutions that have an extensive effect on the future. For more facts about our corporation, visit our internet website at genpact.Com and observe us on LinkedIn, X, YouTube, and Facebook.
Job Description
Genpact is hosting a Mega Walk-In Drive for Customer Service Voice roles in English. This event is open to both clean graduates and people with up to three years of experience. If you are awaiting the consequences of your contemporary educational pursuits, you are also encouraged to attend.
As a Customer Service Voice Specialist at Genpact, you’ll be accountable for handing over brilliant service and manuals to customers via numerous communication channels. Your primary obligations will include:
Key Responsibilities
Responding to Customer Queries: Address and resolve patron issues with a focus on offering clean and accurate statistics.
Supporting Data Collection: Assist in gathering records to facilitate the recovery of money owed for ceased clients, ensuring the accuracy and completeness of the records.
Understanding Client Processes: Maintain a radical understanding of patron processes and regulations to provide informed and effective assistance.
Reproducing Customer Issues: Troubleshoot and replicate consumer issues, escalating product bugs to the best agencies as important.
Delivering Excellent Service: Strive to offer brilliant customer support through paying interest, empathetic, and solution-orientated.
Critical Thinking and Analysis: Demonstrate robust analytical abilties and the functionality to count on severely to solve troubles efficiently.
Qualifications
Minimum Qualifications:
- Educational Background: A graduate degree in any field except Law. Freshers (collectively with result-awaited candidates and 2024 skip-outs) are eligible to use. Candidates with up to a few years of revel in in a voice process also are endorsed to use.
- Language Skills: Proficiency in English is needed, with the capacity to hold an unbiased English accent.
- Flexibility: Candidates should be open to running bendy schedules, which include weekend shifts.
Preferred Qualifications:
- Probing and Analytical Skills: Effective probing abilties with robust analytical talents to apprehend and resolve patron issues.
- Written English Proficiency: Excellent command of written English to ensure clean and expert communication.
Documents to Bring:
- Candidates attending the stroll-in interview must convey the following documents:
- Three copies of an updated resume
- Three passport-sized snapshots
- Original Aadhar card
- Two copies of Aadhar card
Equal Opportunity Statement
Genpact is an Equal Opportunity Employer. We don’t forget candidates for all positions without regard to race, coloration, religion or belief, intercourse, age, national basis, citizenship popularity, marital reputation, navy/veteran reputation, genetic statistics, sexual orientation, gender identification, bodily or intellectual incapacity, or any other function blanketed by way of relevant felony guidelines. We are devoted to fostering dynamic painting surroundings that value variety and inclusion, appreciation and integrity, patron cognizance, and innovation.
Scam Awareness
Please be aware that Genpact does now not price any prices to procedure job programs or require applicants to make payments for participation in our hiring manner. Be cautious of scams which can encompass requests to buy a ‘starter package deal,’ pay for software processing, or purchase gadgets or education materials. Legitimate opportunities at Genpact will not contain this type of monetary transaction.
Benefits At Genpact
Comprehensive Health Coverage: Genpact offers robust health insurance plans, including medical, dental, and vision coverage, to make sure personnel and their households have get right access to to essential healthcare services.
Competitive Salary and Performance Incentives: The employer provides competitive salaries on the side of performance-primarily based definitely bonuses and incentives, profitable personnel for his or her contributions and achievements.
Career Development Opportunities: Genpact is dedicated to fostering a professional boom via several training applications, mentorship opportunities, and a clear professional improvement course within the enterprise employer.
Work-Life Balance: The organization promotes a healthful artwork-existence balance with flexible running hours, way-flung painting options, and beneficiant paid time off, supporting personnel to control their professional and personal obligations efficiently.
Employee Wellness Programs: Genpact gives properly-being initiatives, along with fitness applications, intellectual fitness help, and employee assistance applications, to enhance widespread properly-being and ensure supportive work surroundings.
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