GAO Group Hiring Tech Support Staff-Experienced 2024 | Apply Now

Role: Tech Support Staff-Experienced

Company: GAO Group

Experience: 1 – 3 years

Salary: Not Disclosed

Location: Remote- Pune, Ahmedabad, Chennai, Bengaluru, Delhi / NCR, Mumbai (All Areas)

About GAO Group Company

GAOTek Inc. Is a leading US-primarily based company of test and measurement gadgets for fiber optic, telecommunications, networks, PSTN, CATV, surroundings, chemical, and bio-clinical test and size devices.

Tech Support Staff-Experienced Job Description

An Experienced Tech Support Staff member provides superior technical assistance and guidance to clients and internal corporations. They troubleshoot, diagnose, and remedy complicated technical problems, ensuring maximum super device overall performance and consumer satisfaction. This function includes jogging with numerous software programs, hardware, and networking technology, requiring sturdy problem-solving skills and brilliant conversation competencies.

Tech Support Staff-Experienced Roles

• Provide advanced technical manuals to clients.
• Diagnose and clear up complicated technical issues.
• Manage and prioritize multiple help requests.
• Maintain exceptional facts of help interactions.
• Collaborate with extraordinary help team participants.
• Escalate unresolved problems to higher-stage assist.
• Conduct device renovation and updates.
• Train and mentor junior guide staff.
• Develop and replace technical documentation.
• Provide remarks to improve services and products.

Tech Support Staff-Experienced Responsibilities

• Respond to technical manual inquiries through cell phone, electronic mail, and chat.
• Troubleshoot software, hardware, and community problems.
• Identify root reasons for technical troubles.
• Guide clients through hassle-solving techniques.
• Install and configure software and hardware.
• Monitor the machine’s overall performance and balance.
• Perform ordinary device backups and recoveries.
• Update and patch software program application packages.
• Document and song help requests in a ticketing gadget.
• Participate in on-name rotation for after-hours manual.

Tech Support Staff-Experienced Skills

1. Strong hassle-fixing abilities.
2. Proficiency in troubleshooting software programs and hardware.
3. Excellent communication abilities.
4. Knowledge of networking standards and protocols.
5. Familiarity with running systems (Windows, macOS, Linux).
6. Experience with far-off support devices.
7. Ability to control more than one duty concurrently.
8. Strong customer service orientation.
9. Attention to element.
10. Ability to paint independently and in a crew.

Tech Support Staff-Experienced Education and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional).
• Three+ years of revel in in technical guide or IT helpdesk.
• Strong know-how of IT infrastructure and systems.
• Experience with ticketing systems (e.g., Zendesk, Jira).
• Knowledge of cybersecurity thoughts.
• Familiarity with cloud services (e.g., AWS, Azure).
• Excellent analytical and troubleshooting abilities.
• Effective communication and interpersonal abilties.
• Ability to live current with new technology and pleasant practices.

Tech Support Staff-Experienced Conclusion

An Experienced Tech Support Staff member is important for maintaining smooth IT operations and ensuring purchaser satisfaction. Their know-how in troubleshooting, problem-fixing, and gadget control permits them to cope with complicated technical troubles successfully. With robust technical capabilities, relevant education, and sensible revel, they play a crucial feature in supporting and enhancing the IT infrastructure of an agency.

Apply Now: Tech Support Staff-Experienced

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