TLD Hiring Customer Care Representative Job| Apply Right Now
- Job Title: Customer Care Representative
- Company: TLD
- Degree: Any Graduate Can Apply
- Salary: $55,000 – $65,000 a year
- Location: Windsor, CT
- Experience: Freshers/Experienced Both Eligible
Company Overview:
TLD Hiring is a leading recruitment organization devoted to connecting gifted individuals with official organizations across diverse industries. Our undertaking is to provide splendid customer support and assistance to both candidates and clients, ensuring an unbroken and rewarding hiring experience for all parties involved.
Job Overview: Customer Care Representative
We are currently seeking a fairly influential and client-oriented person to enroll in our group as a Customer Care Representative.
In this function, you will be the first factor of contact for candidates and customers, supplying assistance, resolving inquiries, and turning in outstanding providers at each interaction. The perfect candidate will own first-rate communique competencies, a strong attention to element, and a passion for assisting others to succeed.
Key Responsibilities:
- Respond to Inquiries: Answer incoming calls, and emails, and stay chats from candidates and clients in a professional and well-timed way. Address inquiries regarding process opportunities, software reputation, and widespread inquiries approximately our offerings.
- Provide Support: Assist applicants with resume submissions, profile introduction, and alertness strategies. Guide customers through job postings, recruitment techniques, and account control obligations.
- Troubleshoot Issues: Identify and resolve troubles or issues raised by using applicants and customers, ensuring active decision and client pleasure. Escalate complex inquiries to suitable groups or supervisors as needed.
- Maintain Database: Update candidate and patron information in our database correctly and successfully. Ensure all facts are whole, organized, and up-to-date to facilitate easy communication and coordination.
- Deliver Exceptional Service: Strive to exceed client expectancies via handing over personalized and proactive help. Build rapport with applicants and clients to foster long-term relationships and promote brand loyalty.
- Coordinate with Team: Collaborate with inner groups consisting of recruiters, account managers, and administrative workforce to streamline techniques and beautify carrier transport. Share insights, comments, and pointers for continuous development.
- Provide Feedback: Gather feedback from applicants and customers concerning their revel in our services. Identify trends, styles, and regions for improvement to beautify customer pleasure and loyalty.
Qualifications and Skills:
- High school diploma or equivalent; Bachelor’s degree desired.
- Previous revel in customer support, hospitality, or a related field desired.
- Excellent communication abilities, both verbal and written.
- Strong interpersonal abilities with the capability to construct rapport and set up consider.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize, and control time efficaciously.
- Problem-solving abilities with a proactive and solution-oriented mindset.
- Attention to element and accuracy in records access and record-keeping.
- Flexibility to conform to converting priorities and paintings in quick-paced surroundings.
- Commitment to providing amazing customer service and help.
Benefits:
- Competitive salary primarily based on revel in.
- Comprehensive schooling and ongoing professional improvement opportunities.
- Health, dental, and vision coverage coverage.
- Retirement savings plan with agency contributions.
- Paid time without work, along with holiday, ill leave, and holidays.
- Employee help program for personal and expert assistance.
- Opportunities for career increase and advancement inside the employer.
How to Apply:
If you’re obsessed with supporting others and thrive in a fast-paced, customer-centric environment, we inspire you to apply for the Customer Care Representative function at TLD Hiring.
Please post your resume and a cowl letter outlining your qualifications and hobbies in the position. We sit up to review your utility and alluring you to our crew!
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