- Role: AVC Quality Analyst
- Experience: 2 – 4 Years
- Location: BANGALORE
- Salary: Not Disclosed
- Company: Axis Bank
About Axis Bank
Axis Virtual Centre engages with the Axis Bank clients and possibilities, virtually, via virtual media to provide a seamless revel into customers whilst enjoying their service requirements and using the opportunity to provide economic answers through past promotion and upsell. The Axis Virtual Centre supports the respective Line of Business to attain and exceed dial objectives through effective use of verbal exchange abilities and envisages to provide a differential patron revel in.
AVC Quality Analyst Description
An AVC (Audio, Video, and Conferencing) Quality Analyst is accountable for ensuring the excessive great and reliability of audio, video, and conferencing services inside a company. This function is important in sectors where seamless conversation and collaboration are vital, along with corporate environments, academic establishments, healthcare, and media manufacturing. The AVC Quality Analyst works to pick out, diagnose, and solve troubles related to audio and video fine, ensuring superior overall performance and personal pleasure.
Responsibilities
- The number one duty of the AVC Quality Analyst is to conduct thorough fine assurance and testing of audio, video, and conferencing structures. This consists of:
- Developing and enforcing comprehensive testing plans and protocols.
- Performing regular checks on AVC systems to discover any quality issues or performance bottlenecks.
- Utilizing specialized software programs and tools to monitor and measure audio and video first-class metrics.
- Ensuring uninterrupted and brilliant AVC offerings includes proactive identity and the backbone of problems. Responsibilities right here consist of:
- Monitoring live classes and recorded media to stumble on audio and video excellent troubles.
- Diagnosing issues related to bandwidth, latency, codec overall performance, hardware, and software.
- Collaborating with IT assistance and engineering groups to troubleshoot and resolve problems right away.
- To hold great AVC services, the analyst needs to usually optimize and preserve systems. This includes:
- Conducting everyday maintenance assessments on AVC devices and infrastructure.
- Updating software and firmware to the present-day versions to ensure compatibility and overall performance.
- I am recommending and imposing gadget improvements and improvements.
- The AVC Quality Analyst is chargeable for reading information to inform selection-making and continuous development. This includes:
- We are collecting and analyzing records from various sources, inclusive of consumer remarks, device logs, and performance metrics.
- Creating distinctive reviews on AVC machine performance, highlighting developments, problems, and areas for improvement.
- Presenting findings and hints to control and technical groups.
- Ensuring that users can efficiently utilize AVC systems is important for keeping great. Responsibilities right here include:
- Developing and delivering schooling packages and substances for quit customers and technical personnel.
- Providing ongoing help to customers to address any issues or worries related to AVC offerings.
- Creating consumer guides, FAQs, and different documentation to assist users in troubleshooting common problems.
- Effective collaboration with various stakeholders is critical for the achievement of AVC services. This includes:
- Working intently with IT, network, and engineering groups to ensure seamless integration and operation of AVC structures.
- Liaising with providers and provider vendors to address technical problems coordinate maintenance and guide activities.
- We are communicating frequently with control and users to collect comments and provide updates on AVC gadget’s overall performance.
Skills and Qualifications
- Proficiency in AVC technology, consisting of video conferencing structures (e.g., Zoom, Microsoft Teams, WebEx), audio systems, and multimedia gadgets.
- Strong knowledge of networking concepts, together with bandwidth control, QoS (Quality of Service), and troubleshooting community-associated problems.
- Experience with AVC tracking and checking out gear (e.g., Wireshark, OBS Studio, audiovisual trying out software).
- Ability to investigate complicated technical records and pick out styles and problems.
- Strong hassle-solving competencies to diagnose and clear up AVC machine troubles.
- Experience with records analysis and reporting equipment to create insightful reviews.
- Excellent verbal and written conversation skills to correctly convey technical data to non-technical users.
- Strong presentation abilities for turning in training and updates.
- Ability to work collaboratively with diverse groups and stakeholders.
- Exceptional organizational abilties to manipulate more than one obligation, priority, and initiative simultaneously.
- Attention to detail to ensure thorough testing and correct reporting.
- Ability to develop and keep comprehensive documentation and facts.
- Strong interpersonal abilties to build relationships with users, colleagues, and companies.
- Ability to offer great customer support and assistance.
- Patience and empathy to assist users with various stages of technical skillability.
Conclusion
The function of an AVC Quality Analyst is crucial in making sure that audio, video, and conferencing structures supply incredible, dependable overall performance. By conducting rigorous checking out, diagnosing and resolving issues, and offering personal help and education, the AVC Quality Analyst plays a crucial function in enhancing conversation and collaboration inside an enterprise. This role requires a blend of technical expertise, analytical competencies, and excellent conversation capabilities to make sure that AVC services meet the very best standards of quality and consumer satisfaction.
Apply Now: AVC Quality Analyst
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