Application Tech Support Practitioner 2024 | Apply Now

• Role: Application Tech Support Practitioner
• Experience: 0 – 2 years
• Salary: Not Disclosed
• Location: Bengaluru
• Company: Accenture

About Accenture Company 

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Application Tech Support Practitioner Description

Act as the ongoing interface between the client and the system or application. We are dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Application Tech Support Practitioner skills

• Good to have skills: NA
• Minimum 0-2 year(s) of experience is required
• Educational Qualification: Bachelor’s degree

Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. We are dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Must have Skills: Service Desk ManagementGood to Have Skills: Service Desk Voice SupportJob Requirements:Key Responsibilities: PROFICIENCY IN GERMAN LANGAUGE REQUIREDa: L1 Service Desk Call taking profiles: Respond to the issues reported by customers predominantly through voice and emails, chat, etc: Identify, investigate, and diagnose the issued: Provide resolution to customer based on in-scope processes: Follows the incident life cycle as defined by process

log the incident

categorize and document

resolve or assign the incident to the relevant assignment group: Achieve client and Accenture defined targetsTechnical Experience: “a: Incident management and usage of ticketing tools: Knowledge of O365, MS OFFICE Suite, Active Directory, Hardware, and Software related troubleshooting skills: One to three years of experience: Minimum one year of experience in Service Desk domain supporting global customers”Professional Attributes: “a: Excellent verbal and written communication skills with email etiquette and customer service skillsb:24×7 Support, mostly night shifts and rotation are ONLY as per project requirementc:5 days working from office per week with two weekly offs based on roster”Educational Qualification: Bachelors degree additional Info Flexibility to work in shifts, weekends and Indian holidays. Location-Bengaluru, Gurugram OnlyQualificationBachelors degree

Application Tech Support Practitioner Responsibilities

• Technical Support and Troubleshooting
• Respond to user inquiries and provide technical support for software applications.
• Diagnose and resolve application issues, including bugs, performance problems, and connectivity issues.
• Document incidents, problems, a

What is the role of the application tech support practitioner?

Job Description

Act as the ongoing interface between the client and the system or application. We are dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

What is the salary of an application tech support practitioner in Accenture?

Average Base Pay

The estimated total pay range for a Support Practitioner at Accenture is ₹10L–₹10.9L per year, which includes base salary and additional pay.

Does tech support have a future?

Tech support may provide you a good starting salary but there is no future scope as there is little promotion in this field. Furthermore, If you change company your experience certificate will not be for use. You will benefit from it if you again are going to join as Tech support.

What are the profits of a technical guide in Accenture for freshers?

The average Accenture Technical Support Engineer income in Bangalore / Bengaluru is ₹ 4.5 Lakhs for much less than 1 12 months of revel into 6 years. Technical Support Engineer earnings at Accenture Bangalore / Bengaluru levels between ₹1.8 Lakhs to ₹8.0 Lakhs.

Application Tech Support Practitioner Skills and Qualifications

Technical Skills

• Proficiency in running systems (Windows, macOS, Linux).
• Knowledge of databases, networking, and protection ideas.
• Familiarity with particular software programs relevant to the industry.

Analytical Skills

• Strong problem-fixing talents.
• Ability to research and interpret logs and blunders messages.

Communication Skills

• Clear and powerful verbal and written conversation.
• Ability to explain technical principles to non-technical customers.

Customer Service Skills

• Patience and empathy while handling customers.
• Strong organizational and multitasking abilities.

Apply Now: Application Tech Support Practitioner

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