Remote Job Openings at Teleperformance for Administrative Specialist searching out a miles flung technique opportunity with a prime worldwide enterprise? Teleperformance is currently hiring for the Zendesk Administrative Specialist function in India. This entire-time, work-from-domestic characteristic is an exquisite opportunity for specialists looking for flexible artwork surroundings at the same time as constructing a profession in an administrative manual.
Administrative Specialist Job
Remote Job Openings
Teleperformance Jobs
- Role: Zendesk Administrative Specialist
- Location: India, Remote
- Work type: Full-time
- Company: Teleperformance
About Teleperformance Jobs
Teleperformance is a international leader in client experience manage (CXM) and organization advance outsourcing (BPO). Founded in 1978, the management opera organization eighty worldwide places, serving a number of the arena’s largest producers. With a strong presence in India, Teleperformance gives customer support, technical assist, digital solutions, and returned-workplace operations to clients throughout numerous industries, together with e-trade, finance, healthcare, and telecommunications.
Job Description: Zendesk Administrative Specialist Job
The Zendesk Administrative Specialist Job at Teleperformance is responsible for coping with and optimizing Zendesk ticketing structures, workflows, and client interactions. This feature requires technical information in Zendesk, alongside side administrative and organizational talents to make certain smooth operations.
Key Responsibilities:
- Manage and configure Zendesk assist tickets, workflows, and automation device.
- Monitor and examine customer service developments and overall performance.
- Provide administrative help to customer support companies.
- Ensure statistics accuracy, rate ticket resolution, and gadget optimization.
- Troubleshoot and clear up Zendesk-associated technical troubles.
- Collaborate with help organizations, IT departments, and customer support managers.
- Generate and hold Zendesk evaluations and dashboards.
- Train and help organization individuals on Zendesk super practices.
- Identify method improvements to beautify customer support performance.
- Ensure compliance with business enterprise regulations and statistics safety standards.
Key Skills Required
Zendesk Proficiency: Hands-on enjoyment in dealing with Zendesk tickets, workflows, and automation.
Administrative & Organizational Skills: Ability to cope with a couple of duties and prioritize successfully.
Technical Troubleshooting: Strong trouble-solving abilties to remedy Zendesk-associated technical problems.
Communication & Interpersonal Skills: Ability to interact with groups, and customers, and manipulate efficiently.
Data Analysis & Reporting: Experience with file technology and common performance monitoring in Zendesk.
Customer Service Knowledge: Understanding of customer support tactics and industry superb practices.
Attention to Detail: Ability to manipulate and optimize Zendesk workflows with accuracy.
Time Management: Ability to fulfill cut-off dates and cope with administrative responsibilities effectively.
Education and Qualifications
- Bachelor’s degree in Business Administration, IT, Customer Support, or a related problem.
- Certification in Zendesk Administration (preferred but no longer obligatory).
- Strong know-how of helpdesk and customer support management structures.
Experience Requirements
- 2-five years of enjoy in customer service, administrative resource, or Zendesk control.
- Experience in technical resource, IT helpdesk, and resource administration is a plus.
- The previous revel in two resources a miles flung artwork surroundings is preferred.
- Hands-on experience with Zdemiles-flungrce, or distinct customer service systems.
Job Location & Work Environment
- Location: India
- Work Mode: Remote (Work-from-Home)
- Employment Type: Full-time
- This Remote Job Opening at Teleperformance lets in specialists to do business from home even as contributing to a worldwide purchaser experience leader.
Benefits of Working at Teleperformance
Competitive Salary & Performance Incentives: Get paid well for your data in Zendesk management.
Remote Work Flexibility: Work from the comfort of your home with complete-time far off challenge possibilities.
Career Growth Opportunities: Training and far-offers for high-acting employees.
Work-Life Balance: Flexible painting schedules to ensure healthful stability between paintings and private life.
Comprehensive Benefits Package: Health coverage, retirement plans, and worker well-being programs.
Learning & Development Programs: Access to professional training and ability improvement publications.
Inclusive Work Culture: A supportive and severa paintings surroundings that values teamwork.
Paid Time Off (PTO): Generous gpaintingidelines, which encompass exclusions sick days, and vacations.
Employee Assistance Program (EAP): Support for mental fitness and well being.
Recognition & Rewards: Performance primarily based on bowell-been incentives, and professional upgrades.