Accenture Hiring Work From Home Jobs For Freshers

Role: Customer Service New Associate

Company: Accenture

Location: Maharashtra 

Work Type: Full–time

Education: No Degree Mentioned

Experience: 0 to 12 months

About Accenture:

Accenture is a leading global professional services enterprise with virtual, cloud, and protection knowledge. We leverage our tremendous enjoyment and specialized abilities at some point in over 40 industries to offer an extensive variety of offerings, consisting of Strategy and Consulting, Technology and Operations, and Accenture Song. Our 699,000 personnel are dedicated to riding generation and human ingenuity, serving customers in more than a hundred and twenty worldwide locations. At Accenture, we encompass change to create price and shared success for our customers, people, shareholders, partners, and groups. Learn more about us at www.Accenture.Com.

Job Description

As a Customer Service New Associate inside the Service Desk Voice Support group, your number one obligation is probably to govern and clear up purchaser queries. This consists of coping with escalations, addressing court cases, and offering powerful resolutions. Your position will contain running toward the very last faults and lawsuits within defined Service Level Agreements (SLAs). The function calls for sturdy communication skills and an awesome understanding of Customer Support metrics. You will be tasked with performing normal operations, preserving SLAs, and solving queries associated with disputes at the same time as coordinating with clients. The institution you will be part of reviews carrier requests, information, diagnoses, and troubleshoots customer-raised incidents, managing unplanned interruptions to restore regular service operations as speedy as feasible for voice interactions.

Key Responsibilities

Customer Query Management: Address and remedy consumer queries through calls, emails, or chat, ensuring well-timed and powerful responses.

Escalation Handling: Manage escalations and complaints from disappointed customers, running within the direction of attaining ultimate resolutions.

Fault Closure: Work inside the path of very last faults and court cases interior SLAs, ensuring immoderate requirements of provider shipping.

Service Requests Review: Review and cope with carrier requests primarily based mostly on predefined aid scopes, documenting and diagnosing customer incidents.

Incident Troubleshooting: Troubleshoot and manage interruptions to restore ordinary carrier operations quickly and efficiently.

Documentation: Maintain accurate information of client interactions and service requests for future reference and satisfactory control.

Desired Skills

Communication: Excellent verbal and written communication talents are vital for interacting with clients and handling queries effectively.

Results Orientation: Focus on accomplishing results and meeting typical performance metrics.

Workload Prioritization: Ability to manipulate and prioritize more than one responsibility and workload effectively.

Quality Commitment: Strong commitment to handing over tremendous carriers and preserving issuer necessities.

Agility for Learning: Quick adaptability to new techniques and structures, with a willingness to continuously analyze and enhance.

Role Specifics

Decision-Making: Solve ordinary problems based totally on established suggestions and precedents, with selections impacting your non-public artwork and carefully supervised.

Team Interaction: Primary interplay may be within your group and collectively with your direct supervisor.

Scope of Work: Perform duties with particular instructions and a slim, predetermined scope of labor.

Shift Work: The function might also require operating in rotational shifts with cut-up week-offs.

Work Environment: Hybrid role, requiring work at home or office. A net reference to Wi-Fi and notable bandwidth is mandatory.

Benefits at Accenture

Career Development: Access to non-forestall studying and career increase possibilities, with a focus on growing skills and advancing in the commercial enterprise agency.

Global Exposure: Work with customers and associates throughout the globe, gaining global revel in and broadening your professional community.

Innovative Environment: Engage in present-day tasks and technologies, contributing to impactful answers within the digital, cloud, and safety domain names.

Employee Wellbeing: Comprehensive fitness and well-being programs, alongside physical and mental fitness help, to make certain a balanced work-existence experience.

Inclusive Culture: Be a part of a various and inclusive artwork environment that values one-of-a-type perspectives and promotes collaboration and innovation.

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