- Role: Technical Lead
- Location: Chennai, India
- Salary: Not Disclosed
- Company: Wipro
About Wipro Company
A Technical Lead in Wipro plays a pivotal function in overseeing technical aspects of projects, leading teams, and making sure the hit transport of IT solutions. This position demands a blend of technical information, management abilities, and project control skills.
Key Responsibilities of a Technical Lead in Wipro
- Providing technical guidance and mentorship to crew individuals.
- Setting technical standards and exceptional practices for the team.
- Staying updated with cutting-edge technology and developments to combine revolutionary solutions.
- Leading technical initiatives from inception to final touch.
- Coordinating with challenge managers to make sure technical requirements are met.
- Managing challenge timelines, deliverables, and resource allocation.
- Overseeing the design and architecture of software program answers.
- Ensuring top-notch coding standards and quality practices.
- Conducting code opinions and presenting feedback to developers.
- Identifying and resolving technical issues and demanding situations.
- Providing aid for essential production incidents and making sure of well-timed resolution.
- Working closely with go-practical teams which include commercial enterprise analysts, first-rate assurance, and operations.
- Communicating efficaciously with stakeholders to understand necessities and offer technical insights.
- Ensuring the delivery of extraordinary software answers.
- Implementing and overseeing checking-out strategies to make certain sturdy and reliable applications.
- Maintaining complete documentation of designs, processes, and methods.
- Preparing regular status reports and speaking assignment development to stakeholders.
Technical Lead Skills and Qualifications
- Proficiency in programming languages and frameworks applicable to the assignment (e.g., Java, Python, .NET, and so forth.).
- Strong knowledge of software program development methodologies (Agile, Scrum, and so forth.).
- Knowledge of cloud systems (AWS, Azure, Google Cloud) and DevOps practices.
- Strong leadership competencies to guide and inspire the crew.
- Excellent communique and interpersonal skills for effective stakeholder control.
- Strong analytical abilities to diagnose and clear up technical problems.
- Ability to assume significantly and offer modern solutions.
- Experience in dealing with technical projects and main groups.
- Proficiency in project management gear and methodologies.
Certifications:
Relevant certifications along with PMP, Scrum Master, or unique generation certifications may be tremendous.
Career Path and Growth
A Technical Lead in Wipro can develop to senior technical positions such as Solution Architect, Technical Architect, or maybe roles in IT leadership like Chief Technology Officer (CTO) or IT Director. Continuous expert improvement, obtaining new competencies, and staying abreast of technological advancements will contribute considerably to professional increase.
Technical Lead Role
The purpose of the function is to aid procedure transport by ensuring day by day-to-day performance of the Production Specialists, resolving technical escalations, and increasing technical functionality in the Production Specialists.
Technical Lead TO Do
- Oversee and aid method via reviewing daily transactions on overall performance parameters
- Review the performance dashboard and the ratings for the team
- Support the crew in enhancing overall performance parameters by supplying technical help and manner steering
- Record, song, and report all queries received, problem-fixing steps taken, and total successful and unsuccessful resolutions
- Ensure general tactics and processes are accompanied to solve all purchaser queries
- Resolve client queries in line with the SLAs described in the contract
- Develop an understanding of the method/ product for the team individuals to facilitate higher customer interplay and troubleshooting
- Document and analyze call logs to spot most occurring tendencies to prevent destiny issues
- Identify pink flags and boost critical purchaser problems to the Team leader in cases of premature resolution
- Ensure all product information and disclosures are given to customers before and after the call/electronic mail requests
- Avoids felony demanding situations with the aid of tracking compliance with provider agreements
- Handle technical escalations through effective analysis and troubleshooting of consumer queries
- Manage and remedy technical roadblocks/ escalations in keeping with SLA and nice requirements
- If not able to solve the troubles, well-timed amplify the problems to TA & SES
- Provide product guide and resolution to clients with the aid of performing a question prognosis whilst guiding customers via step-by-step solutions
- Troubleshoot all purchaser queries in a consumer-friendly, courteous, and expert manner
- Offer opportunity answers to clients (in which appropriate) to preserve clients’ and clients’ business
- Organize ideas and efficiently communicate oral messages suitable to listeners and situations
- Follow up and make scheduled name backs to customers to report comments and make certain compliance to settlement SLAs
- Build human functionality to ensure operational excellence and hold superior customer service tiers of the present account/purchaser
- Mentor and manual Production Specialists on improving technical know-how
- Collate training to be conducted as triage to bridge the talent gaps diagnosed through interviews with the Production Specialist
- Develop and behavior training (Triages) within products for production professionals as per the goal
- Inform patron about the triages being conducted
- Undertake product training to stay contemporary with product features, adjustments, and updates
- Enroll in product precise and some other training consistent with consumer necessities/recommendations
- Identify and fill the most not unusual issues and advocate appropriate resolutions to the team
- Update job expertise using taking part in self-gaining knowledge of opportunities and retaining personal networks
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