Xiaomi India Hiring Remote Work | Part-time

Client Relations Representative | ₹30,734–₹46,516 a month

Xiaomi India is a same-opportunity company. We do not discriminate based totally on race, shade, religion, gender, sexual orientation, gender identification, country-wide beginning, age, incapacity, genetic records, marital popularity, amnesty, or reputation as a covered veteran by relevant federal, u.S., and community legal guidelines. We inspire all licensed people to apply for this role.

Role: Client Relations Representative 

Company: Xiaomi India

Location: Mumbai, Maharashtra

Salary: ₹30,734–₹46,516 a month

Work Type: Part-time

Education: No Degree Mentioned

About Company

Xiaomi India is looking for an influenced and enthusiastic character to sign up for our team as a Client Relations Representative on a component-time, far-flung basis in Kolkata, West Bengal, IN. As an Entry Level Client Relations Representative, you will be responsible for constructing and keeping relationships with our customers, making sure their wishes are met and any troubles are resolved right away and professionally. This characteristic requires robust verbal exchange talents and a driven, assured personality.

You will art work cautiously with our customers through cellular telephone, email, and chat, presenting them with product facts, coping with court docket times, and making sure their pride in Xiaomi’s services and products. You may also be answerable for identifying possibilities for upselling and pass-selling, preserving correct records of customer interactions in our CRM device, and staying up to date with Xiaomi’s merchandise, services, and rules.

Job Description

Xiaomi India promotes pleasing and dynamic running surroundings wherein trade is embraced, and personnel are encouraged to be adaptable. We bear in mind that being open to new traumatic situations is high for our success, and we attempt to create surroundings wherein our team people revel in supported and bring directly to develop.

Responsibilities:

As a Client Relations Representative, you can play a essential feature in fostering excessive great relationships between Xiaomi and its customers. Your primary obligations will encompass:

Communicating with Clients: You will engage with clients thru cellphone, electronic mail, and chat to cope with inquiries and issues. This requires a purchaser-centered technique to make certain that each one customer questions are responded and troubles are resolved effectively.

Building and Maintaining Relationships: Developing robust relationships with clients is the pinnacle of this position. You will want to build receive as true with and make sure that clients enjoy valued and supported with the beneficial resource of Xiaomi, which in turn fosters purchaser loyalty and pride.

Providing Product Information: You can be the pass-to man or woman for customers wanting facts approximately Xiaomi’s merchandise, which include details about product talents, pricing, and availability. This requires an intensive expertise of Xiaomi’s offerings and the capability to speak these statistics surely to clients.

Handling Client Complaints: If a consumer has a criticism or trouble, you’ll be chargeable for addressing it professionally and correctly. In a few times, you may need to enhance troubles to control to ensure they may be resolved satisfactorily.

Collaborating with the Sales Team: Working cautiously with the profits crew, you could find out possibilities to upsell and pass-sell to provide clients. This consists of expertise purchaser wishes and the manner Xiaomi’s merchandise can meet the one’s desires.

Maintaining Accurate Records: Keeping particular facts of consumer interactions and transactions in our CRM system is crucial for ensuring continuity and outstanding of issuer.

Staying Informed: To provide the splendid possible provider, you need to live up to date on Xiaomi’s products, services, and rules. This understanding lets in you to reply purchaser questions effectively and provide relevant information.

Requirements:

Strong Communication Skills: You should be capable of speaking successfully with customers both verbally and in writing. This is important for constructing relationships and ensuring purchaser delight.

Driven and Confident Personality: We are seeking out a person who’s recommended, assured, and capable of address purchaser interactions professionally.

Adaptability: The capability to conform to converting situations and navigate thru demanding situations is critical. You want to be cushty with alternatives and capable of thinking on your toes.

Strong Negotiation Skills: You will need to negotiate with customers to remedy issues and near sales, so sturdy negotiation abilities are want to.

Education: A high college degree or the same is wanted. No previous experience is essential, however a willingness to analyze and increase in the position is important.

Remote Work Setup: You must have a reliable internet connection and a quiet workspace to efficaciously work from home.

Benefits:

Working at Xiaomi India comes with hundreds of blessings designed to manual your private and expert increase. The pinnacle 5 blessings encompass:

Free Food During Work Hours: Enjoy complimentary food supplied at some unspecified time in the future of your artwork hours, making your remote art work enjoy more exciting.

Training and Professional Development: Xiaomi India gives numerous schooling packages and opportunities for professional development. This permits personnel to always decorate their abilities and beautify their careers within the business enterprise.

Retirement Plan Options: We offer retirement plan alternatives that will help you plan for your destiny. These plans are designed to provide economic safety and peace of thoughts as you broaden with Xiaomi.

Flexible Work Environment: As a much off role, you may paintings from the comfort of your home, thinking about extra flexibility and better art work-lifestyles stability.

Inclusive and Supportive Culture: At Xiaomi India, we thrive in dynamic surroundings that embrace alternate. We inspire our employees to be adaptable and open to new annoying conditions, fostering a supportive and inclusive place of job.

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