Teleperformance WFH
Teleperformance gives Work-from-Home (WFH) opportunities for customer service and technical aid roles. In this a ways off characteristic, you may help clients with their inquiries and technical problems from your home workplace. Candidates want to have strong communication skills, a reliable net connection, and a quiet workspace. Experience in customer service or technical manual is preferred. This characteristic gives flexibility and lets you contribute to an international group at the same time as handling your artwork environment. Teleperformance facilitates personnel with comprehensive schooling and resources to achieve success in delivering great patron research remotely.
Role: Technical Account Manager
Location: Work From Home
Company: Teleperformance
Salary: Not Disclosed
Job Description
The Technical Account Manager (TAM) is a pivotal function within our agency, designed to ensure our clients aren’t the simplest satisfied but thriving with our products and services. As a TAM, you may be the primary component of touch for our customers, guiding them through their digital adventure and supporting them to realize the whole capability of their investments. Your position will combine technical information with amazing interpersonal abilties to create a persevering revel for our customers.
Qualifications
Educational Background: A Bachelor’s diploma in any IT-related path is vital. This academic foundation presents the technical knowledge critical to recognizing and helping our complicated systems and technologies.
Experience: A historical past inside the BPO industry, with hands-on revel in technical help and sales, is quite right. This enjoy will equip you with the practical competencies needed to deal with client problems efficaciously and pressure achievement.
Technical Knowledge: A stable expertise in PC, servers, community, and voice solutions is critical. You ought to be capable of troubleshooting issues, providing answers, and guiding customers through technical tactics with confidence.
Communication and Interpersonal Skills: Excellent communique abilties are crucial for explaining complicated technical standards smoothly and handily. Strong interpersonal abilties will help you assemble and keep green relationships with clients and internal stakeholders.
Stakeholder and Client Management: Proficiency in handling internal stakeholders and client relationships is necessary. You have to be adept at aligning consumer wishes with organization competencies and making sure an immoderate level of pleasure.
People Management Skills: Your capability to govern and encourage groups may be important, especially whilst leading initiatives or handling excessive-strain conditions.
Critical Thinking and Problem-Solving: Strong analytical abilties are needed to perceive issues, expand solutions, and make knowledgeable decisions. Your trouble-fixing abilities are probably instrumental in addressing purchaser’ disturbing situations and optimizing their enjoyment.
Technology Skills: An immoderate level of generation skill ability is needed to navigate and make use of numerous structures and systems effectively.
Project Management: Ideally, you will have training and experience in venture management. This fact will assist you oversee and coordinating tasks, ensuring nicely timed and successful transport.
Location: This feature is primarily based on the KCP Site. Being primarily based right here guarantees you can collaborate effectively with neighborhood teams and clients.
Key Responsibilities
Customer Success: Your number one aim is to manual our clients and help them grow to be successful companions in their digital journey. You will use your technical skills and property to make certain customers are comfortable with our techniques and technologies, in the end maximizing their pass back on funding.
Transforming Processes: You will assist clients in remodeling their present employer tactics into inexperienced workflows. By leveraging our technology and assistance, you may help streamline their operations and enhance their popularity and productivity.
Insight and Knowledge: Gain deep information on the various platforms and technology used by our customers. This understanding will help you provide valuable insights and guide customers in optimizing their use of our answers.
Internal Collaboration: Build strong synergies among inner technical, operations, project, and money-owed teams. Effective collaboration might require stability of mission management competencies, a willingness to help, smooth verbal exchange, and robust personal rapport.
Leadership in Crisis: Take a leadership function inside the direction of traumatic situations, in conjunction with outages or crucial issues. Your capability to guide agencies and manipulate crisis conditions may be important in getting the whole thing to decrease lower back on the course proper away.
Timely Response: Address client queries and problems in a timely way, maintaining robust relationships and ensuring an excessive degree of consumer satisfaction.
Deliverable Fulfillment: Ensure that everyone’s promised deliverables are met earlier than the agreed cut-off dates and meet the expected outcomes. Your popularity in handing over excellent effects can be vital in maintaining consumer take delivery of as actual with and pride.
Benefits at Teleperformance
Health and Wellness Programs:
- Comprehensive medical health insurance and wellness duties to aid workers in properly-being.
Career Development:
- Opportunities for professionals increase through training packages, certifications, and professional development.
Work-Life Balance:
- Flexible working hours and faraway painting alternatives to hold a healthy paintings-lifestyles balance.
Retirement Plans:
- Competitive retirement savings plan to ensure economic security for personnel.
Inclusive Culture:
- A diverse and inclusive workplace lifestyle that fosters collaboration and mutual recognition.
Other Jobs
Hdfc Bank Hiring Relationship Manager
LTI Mindtree Hiring Java DeveloperÂ
Founder Ever Hiring Part Time Voice Process Vacancy
Senior Associate Compliance At Upstox