Hdfc Walkin Drive Customer Care Executive at Chennai

Walkin Drive Customer Care Executive at Chennai, HDFC is conducting a stroll-in strength for Customer Care Executive positions in Chennai. The feature entails handling inbound calls, resolving patron queries, and managing group performance. Candidates with preceding customer support and robust communique skills are endorsed to use. The occasion is geared toward hiring folks who can deal with escalations and ensure compliance with the business company’s requirements.

Role: Customer Care Executive

Company: Hdfc Bank

Experience: 1 – 4 years

Salary: Not Disclosed

Location: Chennai( Porur )

Time and Venue

17th October, 11.00 AM – 1.00 PM

HDFC Bank, 6th Floor, A wing, Commerzone Building, Mount Ponnamalle, Porur.

Contact – Arun Ganesh(Unit Head)

Walkin Drive Customer Care Executive at Chennai

The function of the Customer Care Executive in Chennai focuses on coping with inbound calls, resolving customer queries, and addressing escalations. The role requires candidates with previous experience in customer support, robust conversation competencies, and the capability to lead and encourage groups. The government may ensure crew compliance with organizational recommendations at the same time as keeping a high stage of purchaser satisfaction. This is a key characteristic for people seeking to make an impact in fast-paced customer service surroundings.

About Company

HDFC Bank is one of India’s leading private sector banks, offering a large kind of banking products and services. Known for its consumer-centric method, HDFC has a sturdy presence in India, with a significant network of branches. The monetary institution emphasizes presenting personalized services to its customers, and its customer care organizations play a critical position in preserving those necessities. Working at HDFC offers possibilities for career increase, development, and publicity in a dynamic painting environment.

Role & Responsibilities:

Handling 1st-Level Escalations: Ensure that every first-stage escalations and patron queries are correctly handled with the resources of the assigned teams.

Team Building & Motivation: Work in the direction of constructing a cohesive and triggered group of call-handling staff.

Compliance with Processes & Guidelines: Ensure that each team contributors strictly adhere to laid down techniques and guidelines. 

Customer Service Excellence: Maintain an excessive general of customer service using making sure queries and issues are resolved successfully.

Productivity & Efficiency Optimization: Focus on enhancing the productivity and performance of crew individuals via non-stop monitoring and feedback. 

Preferred Candidate Profile:

Customer Service Background: Candidates with a historic past in customer service are extraordinarily preferred. Experience in managing escalations and resolving queries is critical to excel in this function.

Strong Communication Skills: Candidates want to have terrific verbal exchange capabilities, both verbal and written. The ability to address inbound calls professionally and effectively is critical.

Problem-Solving Abilities: The fine candidate needs to possess strong problem-solving competencies to resolve patron problems right away. 

Team Leadership Experience: Prior revel in handling a group of names dealing with a group of workers may be an added gain.

Process-Oriented Approach: Candidates must be detail-oriented and function in a device-driven technique. 

Benefits at HDFC 

Career Growth & Development: HDFC offers severa possibilities for employees to enhance their careers through education packages, certifications, and inner promotions.

Work-Life Balance: The agency offers a balanced work environment that supports both non-public and expert increases.

Comprehensive Health Benefits: HDFC gives scientific medical health insurance coverage for employees and their households, at the side of clinical, dental, and vision care.

Employee Recognition Programs: HDFC has a sturdy employee reputation program that acknowledges super performance, boosting morale and motivation.

Retirement Benefits: Employees are provided provident funds and pension plans to ensure economic safety during retirement.

Apply Now, Here

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