TCS Hiring Call Center Manager | Job Alert

Call Center Manager at Tata | ₹63,129–₹78,081 a month

Tata Consultancy Services is hiring a Call Center Manager in Bangalore, Karnataka, to supervise day-by-day operations, position to effect approach improvements and ensure immoderate purchaser delight. The function requires a Bachelor’s degree, at least 6 years of name center management to revel in, and sturdy leadership and communication abilties. Responsibilities include dealing with employees’ standard overall performance, coping with escalations, and analyzing information for improvements. TCS offers blessings like paid time beyond the law, a retirement plan, a relocation allowance, and expert development opportunities. Apply via the manner of September 10, 2024, on GrabJobs.

Role: Call Center Manager

Company: Tata Consultancy Services

Location: Mumbai, Maharashtra 

Salary: ₹63,129–₹78,081 a month

Work Type: Part-time

About Company

Tata Consultancy Services (TCS) is looking for an experienced and dynamic Call Center Manager to steer our institution in Bangalore, Karnataka, IN. This mid-to-senior level feature calls for a candidate with at least 6 years of experience in name center control, demonstrating a strong ability to steer, innovate, and control operations effectively. The successful candidate can be accountable for ensuring the first-rate stages of purchaser delight and operational excellence in our call center.

Job Description

Tata Consultancy Services is an opportunity business company committed to growing various and inclusive places of work. We rate variety and do now not discriminate closer to any worker or applicant based mostly on race, gender, age, religion, sexual orientation, incapacity, or any other legally protected repute. We accept as proper that a numerous frame of employees enhances innovation and creativity, and we welcome applications from all licensed humans.

Key Responsibilities:

Daily Operations Management: Oversee the each day operations of the call center, ensuring that all standard overall performance metrics are met or handed. This consists of monitoring call center outlets’ productivity, nice of the carrier, and adherence to company policies and approaches.

Strategic Development: Develop and put into effect strategies to beautify the overall performance and productiveness of the decision-maker. This consists of analyzing operational data to perceive areas for improvement and implementing new processes or technology to streamline operations.

Team Leadership and Development: Train, mentor, and coach name middle body of workers to help them meet basic overall performance goals and deliver high-quality customer support. Foster pleasing and motivating artwork surroundings that encourage crew collaboration and continuous improvement.

Customer Service Excellence: Handle escalated customer inquiries and court cases right away and professionally, ensuring selection to the satisfaction of the patron and in alignment with company policies.

Data Analysis and Reporting: Regularly examine call center data to choose out tendencies, show performance, and make facts-pushed hints for upgrades. Provide reviews and insights to senior control to manual selection-making.

Cross-Department Collaboration: Work closely with different departments in the corporation to make certain seamless verbal exchanges and coordination. This includes participating with IT, HR, and advertising groups to support call center duties and corporation-massive objectives.

Industry Awareness: Stay modern with employer trends and best practices in name-center management. Apply this know-how to keep TCS at the leading edge of customer support excellence and operational performance.

Requirements:

Educational Background: A Bachelor’s degree in Business Administration or an associated subject is needed.

Experience: Proven enjoy in call middle management with no longer much less than 6 years in a comparable position. The best candidate may want to have a tune file of efficaciously managing big corporations and improving operational performance.

Leadership Skills: Strong management talents, which incorporate the capability to inspire and inspire a crew to collect high levels of overall performance and customer support.

Communication Skills: Excellent verbal and written conversation capabilities, with the functionality to efficaciously have interaction with personnel, clients, and senior management.

Personal Traits: A hardworking and confident man or woman, with robust critical wondering and creativity capabilities. The ability to stay calm and centered in a quick-paced environment is essential.

Multitasking Ability: Comfortable handling a couple of duties concurrently and managing time successfully to satisfy time limits.

Benefits At TCS:

Working at Tata Consultancy Services gives several blessings designed to help the well-being and professional increase of our employees. Here are the pinnacle 5 advantages:

Paid Overtime: Employees are compensated for any time beyond law paintings, ensuring sincere pay for brought hours devoted to attaining enterprise dreams.

Retirement Plan: TCS affords a whole retirement plan to help employees hold for their destiny and consistent financial stability after retirement.

Relocation Allowance: For applicants who want to relocate, TCS offers a relocation allowance to assist with cowl transferring prices, making the transition to Bangalore smoother.

Supportive Work Environment: TCS fosters a collaborative and supportive artwork way of life, wherein employees are encouraged to percentage thoughts and make a contribution to the fulfillment of the crew.

Professional Development Opportunities: TCS invests in the development of its personnel using the use of imparting various education applications and career increase opportunities. This enables personnel to enhance their abilities and increase their careers within the company.

Click Here, To Apply

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