- Job Role: Service Management Advisor
- Salary: Not Disclosed
- Location: New York, NY
- Company: Accenture
- Qualifications: Bachelor’s degree
- Experience: Minimum of 5 years of experience
- Hybrid work
ABOUT ACCENTURE
Accenture is a global professional services enterprise specializing in IT services, consulting, and virtual transformation. Headquartered within the United States, Accenture operates across more thann 50 international locations, supporting clients from numerous industries together with finance, healthcare, and technology to improve their operations and drive innovation. The agency offers an extensive range of services, consisting of strategy, consulting, virtual, generation, and operations, utilizing present-day technologies like artificial intelligence, cloud computing, and blockchain.
Accenture’s commitment to diversity, sustainability, and company social obligation has made it a diagnosed leader in the enterprise internationally. Known for its deep enterprise understanding and a culture of collaboration, Accenture partners with companies to deliver solutions that create lasting value. Its personnel of gifted professionals is devoted to solving the maximum complicated challenges and permitting customers to stay beforehand in an ever-evolving digital landscape.
Job Description:
A Service Management Advisor is accountable for overseeing the delivery of great IT services, ensuring client pleasure, and coping with service level agreements (SLAs). They work intently with customers to apprehend their wishes, providing expert recommendations on carrier enhancements and procedure optimization. The consultant coordinates cross-practical groups, monitors provider overall performance, and resolves issues to maintain seamless operations. They additionally examine statistics to identify tendencies, offer insights for non-stop improvement, and act as liaisons between stakeholders to ensure that provider expectations are consistently met. Strong communique and problem-fixing talents are vital.
Role and Responsibilities of a Service Management Advisor:
A Service Management Advisor plays a key role in ensuring the efficient delivery of IT offerings to customers, focusing on optimizing procedures, enhancing purchaser delight, and aligning offerings with commercial enterprise targets. They act as liaisons between clients and service groups, making sure of clear communication and smooth operations.
- Service Delivery Management: Oversee and control the delivery of IT services in alignment with the agreed-upon provider stage agreements (SLAs), making sure they meet patron expectations and overall performance requirements.
- Client Relationship Management: Establish and preserve robust relationships with clients, performing as their number one factor of touch for service-related worries. Regularly have interaction with clients to assess satisfaction and recognize their evolving needs.
- Service Performance Monitoring: Track and analyze provider overall performance metrics, figuring out tendencies and capacity regions for improvement. Use statistics-pushed insights to suggest upgrades and force non-stop improvement tasks.
- Incident and Problem Management: Lead the investigation of service-related issues and incidents, ensuring that they may be resolved directly and within defined timelines. Facilitate hassle management to save you routine troubles.
- Process Optimization: Evaluate and optimize existing carrier management methods, driving efficiencies and improving provider delivery workflows. Implement satisfactory practices to beautify typical provider satisfaction.
- Team Coordination: Collaborate with cross-purposeful teams, including operations, technical assistance, and mission management, to deliver seamless service to customers.
- Reporting & Documentation: Provide ordinary reviews on provider performance, incidents, and development initiatives. Maintain accurate information and documentation of all service-associated activities.
Skills Required for a Service Management Advisor:
- Strong Communication Skills: Ability to efficaciously communicate with customers, stakeholders, and internal teams, ensuring clarity and alignment in expectations and goals.
- Problem-solving and Analytical Skills: Adept at figuring out root causes of career problems and developing effective answers.
- Project Management Skills: Experience in dealing with carrier shipping projects, coordinating assets, and making sure that deliverables are met on time and within finances.
- ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for service control.
- Customer-Centric Mindset: A consciousness of presenting aa notable purchaserenjoymentoy with the aid of information consumer needs and delivering tailor-made solutions.
- Attention to Detail: Strong attention to elements to display carrier performance, remedy issues, and make sure all documentation is correct and whole.
- Leadership and Teamwork: Ability to collaborate with numerous teams, guiding them to supply effective and green providers
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