SBI Card Walk in Assistant Manager desk and BO Support | Job Vacancy

SBI Card Walk in Assistant Manager desk and BO Support in Mumbai. The perfect candidate will aid commercial enterprise operations and provide a desk guide, making sure seamless IT functionality. Responsibilities consist of troubleshooting technical issues, coordinating with go-functional teams, and imposing IT solutions to decorate operational performance. Candidates have to own 2 to six years of relevant experience, with robust analytical capabilities and the potential to control multiple duties in a quick-paced environment. Any graduate or postgraduate is eligible for this full-time, permanent role.

• Role: IT Operations Management
• Location: Mumbai
• Company: SBI Card
• Salary: Not Disclosed
• Qualifications: Any Graduate, Any Postgraduate
• Experience: 2 – 6 years
• Job Type: Full Time, Permanent

Job Overview: 

SBI Card is a distinguished player within the monetary offerings area, specializing in credit card issuance and control. The employer seeks an Assistant Manager for Walk-in Desk & Back Office (BO) Support, to address critical customer support functions, complaint decision, and relationship control, frequently in the Mumbai location. The function calls for a combination of trouble-fixing talents, communique abilties, and revel in within the credit score card enterprise.

Company Overview:

SBI Card, hooked up in 1998 as a collaboration between State Bank of India (SBI) and GE Capital, has grown into India’s largest natural-play credit scorecard provider. As of March 2024, the enterprise has over 18.5 million cards in flow. It offers a whole lot of credit score card products catering to a wide variety of customers, from first-time credit users to top-class clients. SBI Card’s list on BSE and NSE in 2020 similarly solidified its popularity as a chief participant in India’s economic offerings marketplace.

Key Responsibilities:

1. Complaint Management:

• Manage end-to-cease resolution of client court cases.
• Ensure accuracy and deliver extremely good carrier in resolving cases.
• Handle escalated court cases from Top Management, the Chief General Manager’s office, the Ministry of Finance, the Banking Ombudsman, and external sources.

2. Portfolio Management:

• Work toward lowering the wide variety of complaints and queries in the assigned portfolio.
• Maintain a robust dating with the Banking Ombudsman and neighborhood SBI offices.
• Manage and reconcile complaints and queries with key stakeholders.

3. and Follow-ups:

• Collaborate with diverse go-purposeful teams to ensure timely resolution of proceedings.
• Conduct observe-americano to expedite the selection-making method and deliver results within stringent timelines.

4. Reporting & Monitoring:

• Maintain and update reviews, MIS (Management Information System), and dashboards to track the performance of complaint resolutions.
• Ensure that instances are closed in the excellent and timeline requirements set by way of the organization.

5. Customer Relationship Management:

• Build and hold advantageous relationships with customers and inner groups.
• Enhance customer pleasure using providing powerful resolutions to their concerns.

Desired Characteristics:

1. Communication Skills:

• Excellent verbal and written conversation capabilities.
• Professional telephone etiquette and interpersonal skills for influencing results.

2. Problem-Solving & Analytical Abilities:

Strong listening, troubleshooting, and analytical abilties for effective conflict decision.

3. Time Management & Organization:

• Ability to multitask, prioritize, and control time successfully in a quick-paced environment.
• Highly prepared with attention to detail and the potential to fulfill deadlines.

4. Self-Motivation & Independence:

A self-starter who can work independently with minimum supervision.

5. Team Collaboration:

Ability to paint well with group members and collaborate across departments.

Key Skills:

• Relationship Management
• Analytical Skills
• Networking
• Time Management
• MIS (Management Information System)
• Process Improvement
• Reconciliation
• Troubleshooting
• Portfolio Management

Educational Requirements:

UG: Any Graduate

PG: Any Postgraduate (introduced advantage)

Benefits of the Assistant Manager – Walk-in Desk & BO Support Role:

1. Career Growth Opportunities:

Exposure to senior control and move-practical teams, commencing pathways for career development inside SBI Card.

2. Diverse Role Exposure:

Involvement in diverse aspects of portfolio control, grievance resolution, patron dating control, and enhancing skill units in a couple of areas.

3. Networking Opportunities:

Build relationships with outside bodies just as the Banking Ombudsman and internal groups, enhancing professional networking and collaboration skills.

4. Professional Development:

Opportunity to improve problem-solving, analytical, and verbal exchange talents through direct patron and stakeholder interplay.

5. Job Security:

Full-time, permanent employment in a strong, properly-established economic offerings enterprise like SBI Card.

6. Competitive Compensation:

Offers a market-aligned salary package with extra perks primarily based on performance and experience.

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