Remote Job Contact Center Manager | Jio Platforms
Remote Job Contact Center Manager, Jio Platforms is looking for a Remote Contact Center Manager to oversee operations at our Chennai facility. This detail-time function calls for a pro leader with no longer an awful lot less than eight years of experience in contact middle management. Key duties embody number one a collection, developing customer service techniques, enhancing consumer experience, and ensuring splendid assurance. The pleasant candidate will own sturdy management features and technical abilities, with a focus on worker improvement and operational overall performance. If you’re devoted and assured, exercise to sign up for our progressive group and assist us deliver outstanding providers.
Role: Contact Center Manager
Company: Jio Platforms
Location: Mumbai, Maharashtra
Salary: ₹56,484–₹83,065 a month
Work Type: Part-time
Remote Job Contact Center Manager
Jio Platforms is seeking out an expert Remote Contact Center Manager to supervise the operations and overall performance of our contact middle in Chennai. This pivotal position consists of organizing and coordinating numerous features to make sure excessive provider delivery requirements. If you are confident, committed, and organized to steer a dynamic group, we want to pay attention to you!
About Company
Jio Platforms, an amazing telecommunications business enterprise in India, is devoted to imparting revolutionary virtual services that decorate connectivity and customer experience. With a culture that values creativity and clean thoughts, Jio fosters an surroundings wherein employees can thrive and make a contribution meaningfully. The employer believes in empowering its group of workers via expert development possibilities and a collaborative method. By prioritizing range and inclusion, Jio creates a welcoming place of business for all personnel. As an earlier-thinking corporation, Jio Platforms constantly strives to enhance provider shipping and stress technological improvements to serve its customers.
Key Responsibilities:
Leadership and Management
- Lead, mentor, and increase a group of touch middle dealers.
- Set clean common performance expectancies and behavior regular evaluations, presenting properly timed remarks.
- Foster a remarkable paintings surroundings to decorate worker engagement and retention.
Operational Strategy
- Design and enforce customer service strategies to beautify touch middle commonplace usual performance.
- Analyze present-day operations, become aware of development areas, and position into effect critical adjustments.
- Develop and monitor key performance symptoms (KPIs) for workforce and techniques.
Customer Experience Enhancement
- Collaborate with going with go-with-the-flow-useful organizations to ensure a seamless purchaser experience.
- Address complex client issues and clear up escalations efficaciously.
- Collect and observe patron comments to pick out traits and opportunities for provider improvement.
Training and Development
- Identify training desires and format appropriate programs for outlets.
- Conduct workshops and schooling classes to beautify worker skill sets.
- Monitor education effectiveness and regulate programs as important.
Quality Assurance
- Establish pleasant assurance strategies to keep immoderate carrier standards.
- Conduct normal audits of customer interactions for adherence to suggestions.
- Implement corrective moves primarily based on audit findings to beautify provider great.
Required Skills:
Education: Bachelor’s degree in Business Administration, Management, or a related vicinity (Master’s desired).
Experience: Minimum of eight years in contact middle manipulates or related fields, with a tune report in common ordinary overall performance development.
Technical Skills: Proficiency in contact middle software programs, CRM systems, and statistics assessment tools; superior Microsoft Office Suite skills.
Personality Traits: Dedicated, assured, and possesses strong leadership characteristics.
Soft Skills: Strong strategic planning, presentation, conversation abilties, and battle choice abilties.
Benefits at Jio:
Life coverage to guard you and your own family.
Opportunities for education and expert development to enhance your career.
Disability coverage for economic balance in unforeseen activities.
A manner of existence that embraces creativity and values an easy mind.
Collaborative and open-minded operating environment.
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