Support Manager | ₹63,129–₹91,371 a month
Myntra is in search of a Support Manager to enhance our customer support operations from a remote role. You will lead a group of guide specialists, making sure excessive provider requirements and resolving purchaser issues across several channels. Your position includes developing customer support techniques, implementing rules, and using emotional intelligence to advise for client goals. With eight+ years of revel in customer service and robust analytical talents, you’ll power non-prevent development and collaborate with international groups. A Bachelor’s degree is needed, with a Master’s desired. Apply by way of the use of 2024-09-29 on GrabJobs.
Role: Support Manager
Work Type: Remote Work
Company: Myntra
Location: Mumbai, Maharashtra
Salary: ₹63,129–₹91,371 a month
Work Type: Part-time
Job Description:
Myntra, a prominent call in style e-trade, is in search of a devoted Support Manager to enroll in our far flung crew. This position is important in riding excellence in customer service operations, essential a group of resource specialists, and ensuring an extremely good purchaser experience. As a Support Manager, you can play a important role in shaping our international customer service approach and taking component with colleagues worldwide to foster a tradition of innovation and improvement.
Description
You could be part of a collaborative and several teams, working remotely with the strength to conform to your time desk at the same time as preserving powerful communique with colleagues in the course of particular time zones. Myntra’s worldwide village mentality fosters innovation through shared thoughts and cultural range.
Myntra is hiring a Support Manager for a fair-flung unction to guide and decorate customer support operations. You’ll oversee a guide institution, solve consumer issues, and enlarge strategies to improve carrier best. Key responsibilities include managing KPIs, enforcing guidelines, and using emotional intelligence to advocate for clients. Candidates ought to have 8+ years of experience in customer support, a Bachelor’s degree (Master’s favored), and sturdy analytical abilities. Apply by way of 2024-09-29 on GrabJobs.
Key Responsibilities:
Team Leadership:
- Manage and mentor a collection of customer service representatives, supplying regular coaching, universal overall performance opinions, and fostering a lifestyle of non-forestall improvement.
- Encourage remarks and present day answers to decorate trouble-fixing and service transport.
Customer Support Operations:
- Oversee the decision of purchaser inquiries and proceedings through diverse verbal exchange channels (email, chat, social media, cellphone), ensuring properly timed and powerful responses.
- Develop and put into effect regulations and methods aimed closer to improving provider great and streamlining assist operations.
- Monitor and analyze key overall performance indicators (KPIs) to keep immoderate service stages and turn out to be privy to possibilities for enhancement.
Strategy Development:
- Collaborate with senior control to craft and execute customer support strategies that align with Myntra’s business dreams.
- Conduct market research and analysis to apprehend purchaser desires and traits, and adapt carrier services as a result.
Emotional Intelligence & Customer Advocacy:
- Utilize emotional intelligence to deeply connect to customers and address their needs and troubles.
- Represent the voice of the client within the enterprise, providing insights and pointers to key stakeholders to pressure improvements.
Training & Development:
- Design and deliver training applications to upskill manual team participants, improving their skills and service transport.
- Stay abreast of organization developments and extremely good practices to constantly improve the help feature.
Reporting & Analytics:
- Generate and evaluate ordinary reports on help sports, customer comments, and carrier normal overall performance metrics.
- Analyze statistics to understand trends and manual strategic choice-making.
Collaboration:
- Work cautiously with product, advertising and advertising and marketing, and operations agencies to recommend for consumer needs and beautify everyday customer enjoyment.
- Participate in cross-realistic projects to sell a patron-centric subculture in the agency.
Requirements:
Education and Experience:
Bachelor’s diploma in Business Administration, Management, or a associated challenge; Master’s degree favored.
At least eight years of experience in customer support or related roles, with as a minimum three years in a managerial ability.
Technical Skills:
Proficiency in customer support software program software (e.e.g.Zendesk, Salesforce) and sturdy analytical capabilities with a music report of facts-driven selection-making.
Personality Traits:
Highly prompted and obsessed with customer service and team development.
Positive attitude and versatility in dynamic environments.
Soft Skills:
Excellent study abilities with the capability to efficaciously accumulate, interpret, and synthesize facts.
High emotional intelligence, able to empathize with and address consumer wishes.
Benefits At Myntra:
- Paid ill depart
- Disability coverage
- Travel and spending prices blanketed for enterprise-associated activities
- Flexibility to artwork remotely with a dynamic time desk
- Opportunity to be a part of a severe and innovative team
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