Client Service Representative | ₹48,177–₹66,452 a month
As a Remote Client Service Representative at Myntra, you may be the number one factor of contact for our customers, ensuring top-notch customer support through cell phone, e-mail, and chat. You’ll address inquiries, and treatment problems, and hold professional verbal exchanges, playing an important feature in enhancing customer pleasure. With 2+ years of revel in, you’ll leverage your abilities in hassle-fixing, company, and collaboration to foster client loyalty. This detail-time characteristic is an opportunity to contribute to Myntra’s fulfillment in flexible, a ways flung working surroundings. Apply through 2024-09-19 to enroll in our dynamic company.
Role: Client Service Representative
Company: Myntra
Location: Remote Mumbai, Maharashtra
Salary: ₹48,177–₹66,452 a month
Work Type: Part-time
About Company
Myntra is a principal online style and lifestyle vacation spot imparting an in-depth range of cutting-edge-day style clothing and add-ons. We take satisfaction in fostering an inclusive and modern work environment wherein each employee is recommended to make contributions to our collective fulfillment. At Myntra, we endure in thoughts in developing a workspace that no longer best allows professional boom but moreover promotes creativity and collaboration.
Job Overview:
We are looking for a stimulated and confident Remote Client Service Representative to enroll in our dynamic crew. In this position, you may serve as the number one component of touch for our clients, ensuring their inquiries are dealt with efficiently and successfully at the same time as retaining the very first-rate necessities of customer support. Your function is essential in enhancing customer delight and fostering loyalty among our purchaser base. As a key member of our client offerings group, you could play a vital detail in shaping the patron enjoy at Myntra.
Key Responsibilities:
Customer Support: Respond properly away to patron inquiries via cellphone, e-mail, and chat, supplying correct information and help associated with product choice, order reputation, returns, and exchanges.
Problem Resolution: Leverage sturdy hassle-solving skills to address consumer issues and lawsuits, ensuring all concerns are resolved right away and in alignment with corporation regulations.
Communication: Maintain clean, professional, and attractive verbal exchanges with clients, fostering a pleasant enjoyment that builds patron loyalty.
Documentation: Keep precise and correct records of purchaser interactions, feedback, and problems, making sure the right information gets entered into and cases comply with-up.
Collaboration: Work cautiously with institution members and exceptional departments to efficiently deal with consumer desires and remarks, assisting a cooperative and inexperienced artwork environment.
Feedback Loop: Collect and report consumer comments regarding products and services to assist in decorating the general purchaser revel in and make contributions to informed choice-making techniques.
Knowledge Sharing: Stay up to date on product services, promotions, and organization rules to provide accurate and nicely timed help to clients. Participate in everyday schooling intervals to constantly beautify the company top-notch.
Adherence to Policies: Uphold ethical behavior and integrity in all interactions and strictly adhere to commercial enterprise agency recommendations and suggestions.
Requirements:
Educational Qualification: Bachelor’s diploma or equivalent paintings revel in customer service or an associated problem.
Experience: A minimum of two years of revel in a purchaser issuer or customer support position, ideally within the e-commerce or retail company.
Core Personality Traits:
Confident: Comfortable interacting with several customers and addressing their dreams assertively.
Driven: Motivated to accumulate and exceed set dreams and goals in terms of patron pleasure.
Soft Skills:
Cooperation: Ability to work cohesively interior a collection and make a contribution certainly to team dynamics.
Planning: Strong organizational capabilities to govern time efficiently, prioritize duties, and deal with excessive volumes of inquiries.
Technical Skills:
Proficiency in the use of customer support software software, CRM structures, and Microsoft Office Suite; experience with e-trade structures is a plus.
Working Environment:
At Myntra, we uphold the excellent necessities of ethical conduct and integrity, encouraging each team member to encompass our values in their interactions and choices. We try and domesticate a deferential and collaborative way of existence in which all voices are heard, and each worker feels valued and supported.
Equal Opportunity Statement:
Myntra is an identical opportunity business enterprise. We have a terrific time variety and are dedicated to developing inclusive surroundings for all employees. We welcome candidates from all walks of life and no longer discriminate primarily based on age, gender, race, incapacity, sexual orientation, or every different function.
If you’re an assured and pushed character who thrives in a quick-paced environment and is devoted to presenting superb customer service, we would like to pay attention to you. Apply now to enroll in Myntra as a Remote Client Service Representative!
How to Apply: Apply on GrabJobs and you will be notified if shortlisted for the assignment.
Benefits At Myntra:
Gym Membership: Enjoy getting proper entry to fitness facilities to sell a healthy manner of existence.
Medical Coverage: Comprehensive healthcare coverage to help your well-being.
Free Accommodation: Provided resorts to facilitate your artwork-life balance.
Work-Life Balance: Flexible working hours and a ways off artwork options to help a healthy balance between work and private lifestyles.
Employee Discounts: Exclusive reductions on Myntra’s style and manner of lifestyle merchandise.
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