Role: Customer Service Blended Process
Company: Jio
Experience: 1 – 3 years
Salary: 2-2.5 Lacs P.A.
Location: Remote, The hiring office is located in Indore
About Jio Company
Jio is a young and dynamic organization with a mission to digitally remodel India. We trust in making desires a truth by bringing out the creativity and innovation in our personnel. At Jio, we construct products and services of destiny to empower billions of Indians to make their desires a fact.
Customer Service Blended Process Job Description
A Customer Service Blended Process expert handles both inbound and outbound communications, imparting support through a couple of channels which include telephone, email, live chat, and social media. This role entails resolving purchaser inquiries, processing orders, managing proceedings, and ensuring purchaser pride. The professional is predicted to preserve a high level of career even as adhering to company rules and processes.
Customer Service Blended Process Roles
- Respond to patron inquiries via telephone, e-mail, chat, and social media.
- Process customer orders and manage transaction-associated queries.
- Address purchaser court cases and provide suitable solutions.
- Follow up with clients to make sure their issues are resolved.
- Assist clients with troubleshooting service or product issues.
- Update patron information and manipulate purchaser databases.
- Provide information approximately products and services.
- Coordinate with different departments to solve customer problems.
- Collect client feedback and document it to management.
- Promote products and services to decorate sales.
Customer Service Blended Process Responsibilities
- Deliver super customer service in a timely and professional way.
- Handle a high extent of customer interactions across multiple channels.
- Resolve customer troubles efficaciously and increase while vital.
- Maintain up-to-date know-how of employer products and services.
- Document all client interactions correctly inside the CRM gadget.
- Monitor and respond to client reviews and remarks on social media.
- Adhere to organization rules and approaches in all patron interactions.
- Provide proactive support and comply with as much as ensure patron satisfaction.
- Track and record key overall performance signs (KPIs).
- Participate in schooling sessions and live updates on enterprise first-class practices.
Customer Service Blended Process Skills
- Excellent verbal and written communication talents.
- Strong hassle-fixing and analytical competencies.
- Proficiency in the usage of CRM software and other customer service equipment.
- Ability to multitask and manage time efficiently.
- Patience and empathy while handling customers.
- Strong organizational competencies and interest to element.
- Ability to work independently and as a part of a group.
- Flexibility and adaptability to changing patron desires.
- Good typing speed and laptop literacy.
- Customer-centered mindset with a commitment to a first-class provider.
Customer Service Blended Process Education and Qualifications
- High college diploma or equivalent; a bachelor’s degree is a plus.
- Experience in customer service or an associated subject.
- Training in customer service practices and communique capabilities.
- Familiarity with CRM systems and customer service software.
- Knowledge of service or product being supported.
- Certification in customer service (e.g., Certified Customer Service Professional) is nice.
- Strong expertise in customer support principles and practices.
- Basic expertise in income and advertising ideas.
- The ability to speak a couple of languages is a plus.
- Continuous expert development through relevant publications and workshops.
Customer Service Blended Process Conclusion
A Customer Service Blended Process professional is vital for maintaining customer pleasure and loyalty with the aid of efficiently dealing with various consumer interactions via multiple channels. This position demands extremely good verbal exchange skills, problem-solving capabilities, and a customer-centric approach. By offering well timed and green guide, this professional helps decorate the overall customer experience and contributes to the company’s achievement. The position calls for a combination of technical information, interpersonal skills, and the potential to evolve to evolving purchaser needs.
Apply Now: Customer Service Blended process
More Jobs