HCLTech Mega Walk-in Drive For Email Support Freshers on 28th and 29 September 2024. The stroll-in will be held from 11:00 AM to 3.30 PM at HCLTech Candor Tech Space Tower eleven, 1st Floor, Sector 21 Dundahera Village, Gurugram, Haryana 122022. This job pressure is particularly for Graduate and Post-Graduate applicants. However, candidates with a BTech, MTech, BCA, or MCA degree aren’t eligible for this role.
- Role: Email Support
- Location: Gurugram
- Company: HCLTech
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Experience: Fresher
- Employment Type: Full Time, Permanent
HCLTech Walk-in Drive Job Overview:
The function being presented is for a Process Associate in Email Support, which freshers are welcome to use. Candidates ought to possess brilliant written and verbal communique competencies in English, as these skills are crucial for the position. The primary obligations include solving purchaser queries via email, making sure of well-timed responses, and delivering a first-rate purchaser revel.
Skills and Responsibilities:
- Fluency in English: Both written and spoken.
- Strong e-mail writing talents: Ability to clear up patron queries and deliver superb customer support via e-mail.
- Attention to the element: The process includes dealing with customer databases, verifying order information, and making sure that processes follow employer rules.
- Multitasking: The candidate has to be capable of transferring between equipment, controlling workflow effectively, and making certain order processing follows organizational suggestions.
- Problem-Solving Abilities: Candidates need to use deductive reasoning to make sound commercial enterprise decisions and maintain high stages of professionalism.
- Team Player: Working with numerous teams could be required to accomplish tasks, and robust crew collaboration capabilities are important.
- Proactive Attitude: Self-motivation, minimal supervision, and the capacity to stay organized and focused in a quick-paced environment are essential.
Who Can Apply?
- Fresh Graduates and Post-Graduates (applicants with BTech, MTech, BCA, and MCA levels are not eligible).
- Individuals who are enthusiastic about customer service and have the power to solve customer troubles through electronic mail.
- People who can work in rotational shifts and manage multiple tasks concurrently.
Company Overview:
HCLTech is a worldwide generation leader with more than 219,000 employees across 60 nations. The agency makes a specialty in virtual transformation, engineering, cloud offerings, and AI, amongst other era-pushed solutions. HCLTech serves diverse industries, along with Financial Services, Manufacturing, Life Sciences, and Telecom, and has consolidated revenues of $13.Four billion as of June 2024. It is particularly regarded in the industry for its progressive solutions and commitment to presenting a thriving place of work, especially with its initiatives like #ShePowersProgress, aimed toward empowering ladies within the team of workers.
Perks and Opportunities at HCLTech:
- Employee-Centric Approach: HCLTech is thought to prioritize worker well-being, supplying supportive and growth-oriented surroundings.
- Career Growth and Learning: The agency provides numerous opportunities for ability development, career development, and continuous getting to know via inner packages and move-functional publicity.
- Non-Voice Process: Ideal for candidates who excel in written communique and like email-primarily-based customer service roles over voice-based totally tactics.
- Global Exposure: As a part of a multinational organization running in over 60 international locations, personnel get the threat to work in globally identified surroundings.
HCLTech Walk-in-interview Questions:
1. Can you describe a time whilst you needed to resolve a complex trouble for a customer? How did you deal with it?
This question assesses your hassle-fixing skills and capacity to control customer queries efficaciously. Focus on the way you used logic, equipment, and communication capabilities to resolve the difficulty.
2. What are the key factors of effective e-mail conversation in a customer service role?
The interviewer is seeking out your knowledge of expert electronic mail etiquette, clarity in conversation, and the way you keep a customer-centered tone.
3. How do you manage time if you have multiple tasks to finish under tight deadlines?
This query gauges your organizational abilties and ability to prioritize responsibilities, which is essential in e-mail help roles that require multitasking between gear and consumer queries.
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