Remote Customer Care Officer | ₹44,855–₹61,468 a month
HCL Technologies is hiring a Remote Customer Care Officer for a component-time feature in Kolkata. The characteristic entails handling customer inquiries through cellphone, e-mail, and chat, troubleshooting issues, and ensuring a high-quality patron enjoys. Key duties consist of preserving purchaser relationships, accumulating comments, and taking part with inner groups for non-stop improvement. Candidates should have three years of customer service experience, familiarity with CRM equipment, and strong conversation abilties. Adaptability, trouble-fixing, and creativity are crucial. This feature offers flexibility, journey opportunities, and paid time off, making it a first-rate match for customer support specialists.
Role: Customer Care Officer
Location: Remote, Mumbai, Maharashtra
Company: HCL Technologies
Salary: ₹44,855–₹61,468 a month
Work Type: Part-time
About Company
HCL Technologies is seeking out a devoted and purchaser-centered person to sign up for our team as a Remote Customer Care Officer. This role gives a very unique opportunity for the ones passionate about consumer pleasure and carrier excellence. The characteristic is good for applicants with a robust historical past in customer support, a flexible mind-set, and a preference to art work in a dynamic, ever-evolving surroundings.
Job Description
As a Remote Customer Care Officer, you will function the number one contact for patron interactions, manage inquiries, and make certain patron delight thru powerful communication and trouble-fixing. You will work carefully with diverse departments to resolve problems and expand while crucial, ensuring a clean and outstanding consumer enjoy.
Key Responsibilities:
Customer Interaction:
Act due to the fact the number one issue of touch for customer inquiries thru more than one channels (cellphone, email, and chat).
Provide clients with accurate and properly timed statistics regarding merchandise, offerings, and regulations.
Respond to inquiries in a expert and courteous manner, ensuring client needs are met successfully.
Issue Resolution:
Analyze and troubleshoot client troubles, offering realistic and well timed answers.
Escalate extra complex troubles to applicable departments as wished at the same time as maintaining transparency with customers.
Work collaboratively with group members to remedy consumer problems in a manner that aligns with employer guidelines.
Customer Engagement:
Build and keep robust, fine relationships with customers, encouraging loyalty and repeat organisation.
Follow up on resolved issues to ensure complete purchaser pride and music consumer sentiment.
Personalize interactions to beautify the patron enjoy and foster trust.
Feedback Collection:
Collect and record feedback from clients to advantage insights into their experiences with HCL products and services.
Identify not unusual developments in consumer problems and offer pointers for method improvements.
Share insights with manipulate to pressure upgrades in product and carrier transport.
Documentation & Reporting:
Maintain unique, correct records of all patron interactions within the company’s CRM gadget.
Use information to generate reports and tune overall performance metrics along with purchaser satisfaction, reaction time, and trouble decision.
Provide reports to manipulate to assist refine customer service techniques.
Team Collaboration:
Work closely with specific organization individuals and departments to percent information, quality practices, and make a contribution to continuous development projects.
Participate in normal organization conferences and schooling intervals to stay up to date on products and services.
Requirements:
Experience:
A minimum of 3 years of revel in in a customer service function, with previous experience in a far flung or bendy paintings environment preferred.
Strong statistics of customer service principles, problem resolution, and high-quality practices.
Education:
A bachelor’s diploma in commercial company, communications, or a related situation is preferred however not obligatory.
Technical Proficiency:
Familiarity with purchaser dating manage (CRM) software program application and exclusive customer service tools.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and far flung communication structures (e.G., Zoom, Teams).
Personality Traits:
Adaptability: Must be cushty in a brief-paced surroundings and be able to regulate to changing patron dreams and internal procedures.
Passion: A genuine enthusiasm for patron care and dedication to turning inside the very fine exceptional service.
Soft Skills:
Creativity:
Approach patron troubles with progressive, out-of-the-container answers that beautify their experience.
Suggest internal process enhancements to optimize customer interactions and reduce the time desired for trouble resolution.
Negotiation:
Effectively negotiate resolutions that balance customer satisfaction with organisation regulations.
Maintain a remarkable relationship with clients even when navigating hard or sensitive troubles.
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Benefits At HCL:
Paid Time Off (PTO):
As part of HCL’s dedication to artwork-lifestyles stability, personnel enjoy a aggressive PTO bundle deal, supplying time for rest and personal commitments.
Relocation Allowance (if applicable):
In positive instances, HCL presents a relocation allowance for employees who may additionally want to transport toward a bit area or modify to fulfill the position’s needs.
Travel Opportunities:
Depending on task desires, HCL gives adventure possibilities to awesome locations, collectively with attending client conferences, training, or internal enterprise organization activities.
Employee Well-Being Programs:
HCL values its employees’ fitness and nicely-being via offering well-being programs, fitness demanding situations, highbrow health sources, and artwork-from-home help.
Training & Development:
Access to profession improvement equipment, e-studying systems, and certification applications to help personnel increase their capabilities and develop within the enterprise.
Working Environment:
At HCL Technologies, we create an environment in which interest and thinking are encouraged. This drives innovation, improvement, and personal growth within the organization. Our organization believes in collaboration and variety, understanding that fantastic perspectives assist increase better answers.
Equal Opportunity Statement:
HCL Technologies is devoted to fostering a diverse and inclusive workforce. We are proud to be an Equal Opportunity Employer, welcoming people from diverse backgrounds. All certified applicants could be taken into consideration for employment no matter race, coloration, religion, gender, sexual orientation, gender identity, national beginning area, or disability. Our cause is to construct a crew that represents a huge spectrum of research and viewpoints.
Application Deadline:
Interested candidates must positioned up their software via September 27, 2024. Applications are everyday through GrabJobs, and applicants might be notified if shortlisted for the subsequent segment.
How to Apply:
Visit GrabJobs to apply for the Remote Customer Care Officer feature. Ensure your profile is up to date, and embody a resume outlining your applicable experience and qualifications. Once you placed up your software, you’ll gather a affirmation. Shortlisted applicants may be contacted for further interviews and exams.
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