Domestic Voice Process | ₹ 1-2 Lacs P.A.
Foundever is searching for Domestic Voice Process Associates to sign up for our crew. This full-time function includes answering consumer queries, resolving problems, and offering facts about services and products. Key competencies required encompass superb conversation in English, computer proficiency, and the potential to work in a voice method environment. This is a non-earnings function targeted at customer service. Benefits include centralized pick-up and drop services from Andheri and Ghatkopar Station at some point in the day and a home drop provider after eight:30 pm. Join a supportive artwork environment with opportunities for career boom and professional improvement.
Role: Domestic Voice Process
Experience: From 0 to 1 year(s) of experience
Salary: ₹ 1-2 Lacs P.A.
Location: Mumbai
Company: Foundever
About Company
Foundever is looking for enthusiastic and dedicated people to sign up for our group as Domestic Voice Process Associates. This full-time function is ideal for candidates who have a passion for assisting customers and are cushty going for walks in a voice-primarily based definitely aid environment. As a Domestic Voice Process Associate, you’ll be chargeable for addressing patron inquiries, resolving problems, and making sure of an excessive level of client delight. This function offers a supportive artwork environment with terrific advantages and opportunities for career increase.
Job Description
The Domestic Voice Process function at Foundever includes providing customer support through voice-based conversation. As a voice device partner, you may contend with purchaser inquiries, remedy troubles, and provide information approximately services and products. This function requires robust communique capabilities in English, basic pc abilities, and the capability to control calls effectively. It is a non-income, customer-targeted position that emphasizes turning in terrific providers. Employees gain from a supportive painting environment, centralized pick-out-up, and drop offerings, and a home drop provider for past due shifts, ensuring consolation and protection for all organization contributors.
Key Responsibilities
Customer Support: Respond to queries and issues from customers approximately Foundever’s services and products. You might be the number one factor of contact for clients and could want to provide correct and useful information.
Issue Resolution: Resolve purchaser issues and manage court cases correctly. This includes information on the client’s hassle, identifying answers, and ensuring that the problem is resolved to the purchaser’s satisfaction.
Customer Complaints: Expertly handle customer proceedings. This includes listening cautiously to the client’s troubles, empathizing with their state of affairs, and taking appropriate action to solve the issue.
Service Metrics: Track and monitor customer service metrics. This includes maintaining unique facts about purchaser interactions, monitoring reaction times, and ensuring that company standards are met.
Product Information: Deliver correct facts about Foundever’s services and products to customers. You will want to stay updated with product know-how and be capable of providing an explanation for product talents and blessings in reality.
Key Skills
Communication Skills: Excellent communication capabilities in English are critical. You want to articulate statistics definitely and efficaciously, both verbally and in writing.
Computer Skills: Proficiency in easy pc competencies is needed. You need to be comfortable using a computer to get admission to purchaser facts, log interactions, and perform exclusive tasks as desired.
Voice Process Readiness: You should be prepared and inclined to paint in a voice method surroundings. This approach is being comfortable speaking on the phone for prolonged periods and handling an immoderate extent of calls.
Non-Sales Role: This feature isn’t a target or earnings-primarily based activity. Your interest will be in offering brilliant customer service, now not in selling services or products.
Benefits At Foundever
Centralized Pick-Up and Drop: We offer a centralized pick-out and drop company from Andheri and Ghatkopar Station at some point of the day, ensuring that you have a convenient and safe go back and forth to work.
Home Drop Service: For those running late shifts, we offer a one-manner home drop provider after 8:30 pm. This provider ensures that you can get domestic correctly after an extended day at the artwork.
Supportive Work Environment: Foundever is devoted to growing a first-class and supportive painting environment. We don’t forget to foster a culture of appreciation and inclusivity, in which all employees experience value and are preferred.
Career Growth Opportunities: We provide possibilities for professional development inside the enterprise. Whether you’re seeking to transport right into a manipulated role or concentrate on a selected area, Foundever offers the guidance and schooling you want to gain your professional desires.
Professional Development: We offer ongoing education and development possibilities to help you build your talents and increase your profession. From communication capabilities to product know-how, we offer a range of training applications designed that help you be successful.
Contact Information
If you are interested in making use of the Domestic Voice Process Associate function at Foundever, please touch:
Vidhika Chavan
HR Team
Phone: 8999220422
Email: vidhika.Chavan@foundever.Com
How to Apply
To examine for this function, please deliver your up-to-date resume to the e-mail address furnished above. We stay up for hearing from you and hope you will endure in thoughts becoming a member of our group at Foundever.
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