Firstsource Walk in Interview Hiring For International Customer Services in Bengaluru, offering earnings between ₹50,000 and ₹2.75 Lacs in keeping with annum. This full-time, everlasting position involves supplying extremely good voice or combined customer support to enhance consumer loyalty and retention. Ideal for candidates with 0-1 12 months of experience, no formal graduation is required. Responsibilities consist of coping with customer inquiries, resolving problems, and ensuring a fine experience. Interested candidates can attend stroll-in interviews for instant hiring.
- Role: Customer Retention – Voice / Blended
- Location: Bengaluru
- Company: Firstsource
- Salary: 50,000-2.75 Lacs P.A
- Qualifications: Graduation Not Required
- Experience: 0 – 1 years
- Job Type: Full Time, Permanent
Company Overview:
Firstsource has constructed a strong popularity within the BPO enterprise via that specialize in system enhancements and business impact. The company’s answers span purchaser lifecycle control, from acquisition to servicing, transaction processing, and collections. Firstsource is thought for its scalable and reliable commercial enterprise method answers supported by using advanced era and sturdy human sources.
With a robust technology infrastructure and a dedication to excellent practices, Firstsource keeps supplying incorporated answers that meet customers’ commercial enterprise objectives, particularly in the areas of cost reduction and best improvement. The employer’s diverse portfolio of clients and services makes it a top enterprise within the BPO industry.
Walk-In Interview Time and Venue Details:
Dates: October 8th to October 11
Time: eleven:30 AM to 4:30 PM
Venue: Brigade Tech Garden, Kundalahalli, Brookefields, Dragon Fly Building, Third Floor, Bus Stop: Aces Layout, Bengaluru – 560037
Contact Person: Kiran (WhatsApp handiest: 9611652646)
About Firstsource:
Firstsource is renowned for presenting wonderful, fee-green outsourcing offerings. With a team of workers of over 25,000 employees, the business enterprise serves industries like Telecom, Banking, Insurance, Healthcare, and Media. Their services cover a wide spectrum, inclusive of purchaser acquisition, transaction processing, collections, debts receivable control, and studies & analytics. Firstsource operates forty-four centers across four countries, making use of a “Rightshoring” version to meet client objectives.
Job Role:
As a Customer Support Agent, your obligations include responding to consumer queries through cell phone, email, and chat. You will be predicted to resolve patron problems fast and correctly, improving patron pleasure. The position entails coping with an excessive quantity of inbound and outbound communications, addressing customer proceedings, and escalating problems when necessary.
The best candidate will display robust hassle-fixing skills, clear communique, and the ability to multitask successfully. While reveling in customer support is favored, sparkling graduates are welcome to use it. The corporation seeks candidates with a professional mindset, empathy, and a courteous method of handling customers.
Key Responsibilities:
- Manage incoming purchaser queries and lawsuits through more than one channel (smartphone, email, and chat).
- Initiate outbound communications to reply to purchaser needs.
- Research and offer correct solutions to patron issues inside deadlines.
- Maintain clean and expert communication with clients, ensuring easy-to-understand responses.
- Escalate unresolved customer support troubles as needed.
- Accurately replace case management systems and spreadsheets.
- Collaborate with the team to make certain easy customer support operations.
- Take on non-telephone obligations, including resolving consumer proceedings and helping escalation methods.
Minimum Eligibility:
- Education: Graduate or above (candidates with BE, BTech, MA, and MCom degrees are not eligible).
- Experience: 0-2 years in customer service, with a focal point on strong communique abilties in both verbal and written English.
Skills Required:
- Excellent verbal and written English communique.
- Strong telephone etiquette, electronic mail writing, and chat dealing with abilties.
- Active listening abilties and exact hassle-fixing competencies.
- Professional, empathetic, and courteous conversation.
Perks and Benefits:
- Full-time, permanent function inside the client retention department with both voice and non-voice tasks.
- A competitive salary bundle is provided for the position.
- Dynamic painting surroundings foster teamwork and collaboration.
- Opportunity for growth and constructive communication in the team.
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