Online Customer Support Assistant At Myntra Work From Home

Myntra is seeking out an inspired Online Customer Support Assistant to join its crew in Bangalore. This part-time, access-stage role calls for at least 1 year of enjoyment in customer support. The position entails responding to patron inquiries, resolving troubles, providing product suggestions, and collaborating with sales advertising, and marketing groups to improve client satisfaction. The best candidate can have first-rate conversation competencies, a proactive technique to problem-solving, and an ardor customer Support Assistant At Myntra for turning in incredible customer service. Myntra gives a supportive work surrounding with possibilities for career growth and improvement.

Role: Online Customer Support Assistant

Company: Myntra

Location: Mumbai, Maharashtra 

Salary: ₹32,395–₹51,500 a month

Work Type: Part-time

About Company

Myntra, one of India’s essential fashion and way of existence e-change systems, is trying to find a dynamic and stimulated Online Customer Support Assistant to join its crew in Bangalore, Karnataka. This position is good for those who are obsessed with delivering superb customer support and are looking to develop their careers in the e-alternate agency. The feature is part-time and calls for no much less than 1 one year of experience in customer service or a related problem.

Job  Description

As an Online Customer Support Assistant at Myntra, you’ll play a key feature in presenting top-notch customer service to our online clients through numerous verbal exchange channels, which incorporate email, chat, and social media. You will help customers with their inquiries, offer product hints, and assist treatment of any problems they’ll have with their orders. The outstanding candidate is a person who thrives in a short-paced environment, enjoys problem-solving and is dedicated to improving the overall client enjoyment.

Key Responsibilities

Customer Inquiry Response: Respond at once and professionally to consumer inquiries through various communication channels, at the side of e-mail, chat, and social media. You can be the first trouble of touch for clients looking for assist with their orders, merchandise, or account-related queries.

Issue Resolution: Assist customers in resolving any problems they will come across with their orders, collectively with price troubles, transport delays, or returns. Your purpose is to offer effective solutions that ensure consumer satisfaction and assemble lengthy-time period loyalty.

Order Placement and Product Inquiries: Guide customers through the way of setting orders on the Myntra platform, offering information about product availability, sizing, and transport alternatives. You might also even contend with inquiries associated with product competencies, materials, and care commands.

Product Recommendations and Styling Advice: Utilize your knowledge of Myntra’s product offerings to provide customized guidelines and styling recommendations to customers. Your capacity to understand patron alternatives and advise appropriate products will decorate the looking-for experience and grow client delight.

Feedback Monitoring and Escalation: Monitor patron feedback and understand any ordinary troubles or regions for development. When essential, extend customer proceedings or issues to the proper branch for additional research and backbone.

Collaboration with Sales and Marketing Teams: Work cautiously with the income and advertising groups to position into impact patron comments and boom techniques to beautify patron pleasure and retention. Your insights will help inform advertising and marketing and marketing campaigns and product development projects.

Record Keeping: Maintain accurate data of all patron interactions and transactions, which incorporates facts of inquiries, complaints, and resolutions. This fact can be used to song customer support metrics and pick out trends in consumer conduct.

Required Skills and Qualifications

To advantage fulfillment as an Online Customer Support Assistant at Myntra, applicants should personal the subsequent abilties and qualifications:

Communication Skills: Excellent verbal and written verbal exchange skills are vital for this position. You have you to sincerely and concisely supply information to customers and understand their desires and troubles.

People Management Skills: Strong interpersonal talents and the functionality to work correctly in team surroundings are essential. You must be comfortable participating with colleagues sooner or later in specific departments to collect commonplace goals.

Problem-Solving Skills: A proactive and revolutionary method of problem-fixing is crucial. You ought with a purpose to get to your feet and come up with innovative solutions to client problems.

Customer Service Experience: A minimum of 1 12 months of experience in customer support or an associated region is wanted. Experience in the e-change or retail enterprise is favored but not obligatory.

Educational Background: A bachelor’s diploma in a relevant difficulty, together with commercial enterprise employer, communications, or marketing, is preferred. However, candidates with equal artwork should also be taken into consideration.

Working Environment

Myntra provides dynamic and supportive work surroundings that foster creativity and innovation. As an Online Customer Support Assistant, you may be a part of a dedicated team that is dedicated to offering the terrific viable revel in for our clients. We accept this as true in developing a workplace that conjures up greatness and encourages collaboration, ensuring that every enterprise member has the opportunity to contribute to our success.

Benefits of Working at Myntra

Myntra gives a range of blessings to its personnel, making it an appealing vicinity to work. Here are the top five advantages of working at Myntra:

Joining Bonus: New employees are eligible for a becoming a member bonus, supplying a direct economic incentive to sign up within the Myntra institution.

Relocation Allowance: For folks who are moving to Bangalore to enroll in Myntra, the organization gives a relocation allowance to help cover the expenses of transferring.

Medical Coverage: Myntra gives whole health insurance for employees, ensuring get the right of entry to to nice healthcare and help at the same time as preferred.

Collaborative Environment: Myntra fosters a collaborative and revolutionary paintings surroundings in which personnel are endorsed to percentage ideas and artwork together to obtain commonplace goals.

Career Development Opportunities: Myntra is devoted to the professional growth of its employees and offers numerous opportunities for training, studying, and improvement. Employees are encouraged to continuously improve their competencies and grow their careers in the agency.

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