INVITING FRESHERS (2024 PASSOUT GRADUATE) FOR DELHINCR_CUSTOMER SERVICE | Apply Now

Designation: CUSTOMER SERVICE Job Vacancy

Year of Experience: From 0 to 2 years (s) of experience

Salary:  Not Disclosed by Recruiter

Location: Noida, Gurugram, Delhi / NCR

Employment Type: Full Time, Permanent

About Genpact Company

Genpact (NYSE: G) is a worldwide expert services organization centered on turning in virtual transformation for our customers, setting virtual records to paintings to create an aggressive gain. We try this by integrating lean principles, layout thinking, analytics, and virtual technologies with our domain and industry expertise to deliver disruptive enterprise consequences – a technique we call Lean DigitalSM. 

CUSTOMER SERVICE Job Vacancy Description 

Genpact (NYSE: G) is an international professional service and answers firm delivering effects to shape destiny. Our 125,000+ people across 30+ international locations are driven by our innate curiosity, entrepreneurial agility, and desire to create the best for clients using means of our reason the relentless pursuit of a world that works better for the human beings we serve, and remodeling leading establishments, which include the Fortune Global 500, with our deep commercial enterprise and industry know-how, digital operations offerings, and expertise in facts, generation, and AI.

CUSTOMER SERVICE Job Vacancy 5 Interview Questions

1. Can you provide an instance of a difficult consumer interplay you’ve efficaciously in the past? We’re inquisitive I’ve information for methods for trouble-fixing and struggle resolution.
2. How do you prioritize competing demands in a fast-paced customer service environment? We’d want to pay attention to some time management abilities and the ability to handle more duties correctly.
3. Can of you speak a time when you went above and beyond to make certain patron delight? We’re looking for applicants who are devoted to handing over splendid service and building nice client relationships.
4. How do you deal with positive feedback from clients or supervisors? We’re inquisitive about your ability to simply accept feedback gracefully and use it to enhance your performance.
5. In your opinion, what are the key additives of providing brilliant customer service? We’d want approximately your know-how of consumer desires and your assembly and exceed their expectations.

CUSTOMER SERVICE Job Vacancy Skills 

1. For this customer service process vacancy, we’re seeking candidates with a diverse set of abilities to excel in handing over first-rate providers.
2. Excellent verbal exchange: Clear and effective conversation, both verbal and written, is vital for interacting with customers professionally.
3. Empathy: Understanding and empathizing with clients’ concerns and needs to provide personalized help and support.
4. Problem-fixing: Ability to become aware of troubles, examine situations, and discover powerful solutions to deal with purchaser queries or complaints.
5. Patience: Remaining calm and composed, especially whilst coping with irate or frustrated pleasure makes sure a wonderful interplay.
6. Adaptability: Flexibility to adjust to exclusive patron personalities, and situations, and convert prior dynamic surroundings.
7. Time control: Efficiently handling time to address multiple patron inquiries or responsibilities while keeping first-class service.
8. Conflict resolution: Skill in de-escalating conflicts and resolving disputes to acquire an excellent outcome for both the client and the agency.
9. Technical skillability: Familiarity with relevant software, equipment, and systems to assist clients with technical troubles or inquiries.
10. Attention to the element: Ensuring accuracy in processing orders, recording facts, and following up on purchaser requests to offer thorough help.
11. Positive attitude: Maintaining a superb and pleasant demeanor to create a welcoming atmosphere and construct rapport with customers, improving their usual experience.

CUSTOMER SERVICE Job Vacancy Roles And Responsibilities 

• Responding to consumer inquiries: Promptly and professionally addressing client questions, worries, and inquiries via various verbal exchange channels smartphones smartphones, e-mail, and live chat.
• Resolving customer problems: Handling proceedings, troubleshooting problems, and finding first-rate resolutions to ensure purchaser happiness and loyalty.
• Providing product statistics: Assisting clients with product details, capabilities, specifications, and availability to resource them in making informed shopping choices.
• Processing orders: Efficiently dealing with order placements, modifications, cancellations, and refunds while adhering to corporation rules and techniques.
• Offering technical support: Assisting customers with technical issues, troubleshooting product malfunctions, and supplying steering on product utilization.
• Maintaining patron records: Accurately documenting patron interactions, inquiries, and transactions inside the employer’s database or CRM device.
• Collaborating with group contributors: Working carefully with other customer support representatives and departments to address complex issues and strengthen unresolved subjects.
• Seeking feedback: Soliciting and amassing purchaser comments to identify regions for development and decorate the overall customer experience.
• Adhering to policies: Organisation regulations, tips, and protocols including information protection policies, to ensure compliance and preserve patron agreement.
• Upholding professionalism: Representing the employer with integrity, professionalism, and courtesy in all purchaser interactions to uphold its recognition and logo picture.

Apply Now: CUSTOMER SERVICE Job Vacancy

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