Customer Service Associate At Accenture For Maharashtra Location

Customer Service Associate At Accenture, The Customer Service New Associate function specializes in providing voice-primarily based customer service. This includes coping with customer queries, resolving proceedings, and maintaining Service Level Agreements (SLAs). Working inside the Service Desk Voice Support crew, you may manipulate daily patron interactions via voice calls, or chat, solving problems promptly. The position requires strong communique abilties, agility for brief learning, and determination to handle over exquiprovidersvider.

Role: Customer Service New Associate

Company: Accenture 

Location: Maharashtra 

Work Type: Full–time

Education: No Degree Mentioned

Customer Service Associate At Accenture

The Customer Service New Associate role at Accenture is focused on voice-primarily based customer service. The function consists of managing and resolving customer queries, managing escalations and complaints, and providing the best possible resolutions inner predefined Service Level Agreements (SLAs). The candidate might be a part of the Service Desk Voice Support group, chargeable for each day’s client operations, troubleshooting troubles, and resolving customer-raised incidents. 

About Company

Accenture is a leading international professional services business organization that specializes in virtual, cloud, and protection solutions. Operating in over 100 twenty international locations, Accenture promises superb services in Strategy and Consulting, Technology, Operations, and Accenture Song. With over 699,000 personnel, the company has the arena’s largest network of Advanced Technology and Intelligent Operations centers, supplying specialized offerings across more than 40 industries. Accenture’s assignment is to harness era and human ingenuity to create sustainable value and shared fulfillment for customers, personnel, and corporations worldwide. 

Skills Required:

Written and Verbal Communication: Clear, expert communication is important for coping with client queries over voice calls, and email chats.

Results Orientation: Focus on attaining favored results, which include resolving customer problems within the defined SLAs.

Prioritization of Workload: Ability to manipulate a couple of obligations concurrently and prioritize the maximum important client problems.

Commitment to Quality: Ensure high requirements in company transport, making sure client satisfaction and adherence to first-class metrics.

Agility for Quick Learning: Adaptability to new strategies, tools, and sera, making sure to effect decisions on of patron problems.

Key Responsibilities:

Routine Problem Solving: The characteristic specializes in solving recurring purchaser troubles through following installed suggestions and methods.

Team Interaction: Your number one interaction may be together with your personal crew participants and direct manager looking for assistance or steerage as wished.

Task Management: You will get a preserve of certain commands for each project, which you are predicted to comply with to complete the assigned paintings.

Decision-Making: The choices made in this role are associated with very very own responsibilities, and you may be carefully supervising a group leader or supervisor.

Customer Interaction: You will manipulate customers through severa channels collectively with voice calls, emails, or chats, specializing in resolving problquicklyuick and professionally.

Shift Work and Rotations: You may be required in rotational shifts, and the work timetable can also contain split week offs to meet operational desires.

Benefits at Accenture 

Health and Wellness Programs: Comprehensive clinical medical health insurance plans overlaying scientific, dental, and imaginative and prescient for employees and their families.

Learning and Development: Access to international-elegance schooling programs, and certifications professional growth possibilities via Accenture’s mastering structures.

Flexible Work Arrangements: Hybrid work alternatives, at the side of artwork-from-home flexibility and sundry shift timings to sell work-existence stability.

Employee Assistance Programs (EAP): Support for highbrow health, counseling, and special non-public nice being sources.

Paid Time Off and Leave Policies: Generous go away alternatives inclusive of excursion days, parental leave, and ill go away, ensuring employees preserve a healthful paintings-lifestyles stability.

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