Associate Customer Service at HSBC | Great Opportunity

Associate Customer Service at HSBC, an Associate Customer Service position emphasizes turning in pinnacle-tier assistance through green call handling and lively patron engagement. This includes know-how patron desires, addressing troubles promptly, and preserving customers with the aid of imparting valuable answers. Associates paintings carefully with group leaders for ongoing schooling and meet set objectives whilst maintaining designated records of client interactions. A dedication to excellence, a proactive attitude toward trouble-solving, and sturdy conversation talents are crucial for success. HSBC values individuals who can adhere to excessive requirements, paint with CRM systems efficaciously, and manage KPIs to decorate customer satisfaction.

Role: Associate Customer Service 

Location: Gurugram

Company: Canara HSBC Life Insurance 

Experience: 2 – 7 years

Salary: Not Disclosed

Associate Customer Service at HSBC

The Associate Customer Service position entails dealing with inbound and outbound calls to address customer needs effectively. Responsibilities include following conversation protocols, identifying desires, providing solutions, and dealing with retention efforts. Associates are predicted to build lasting relationships, document interactions, attend coaching classes, and meet both private and team performance targets. Essential talents consist of energetic listening, CRM skillability, and familiarity with KPIs. Candidates have to have at least a year’s enjoy in customer service, preferably in coverage, robust conversation abilities, and the potential to multitask efficaciously. A college diploma and willingness to work a six-day week are required.

About Company

HSBC is a main global bank with a presence in over 60 countries, supplying more than a few monetary services that guide people, groups, and governments. Known for its commitment to customer service and sustainability, HSBC prioritizes modern solutions that meet various customer desires. The financial institution gives offerings in regions inclusive of private banking, wealth control, and business banking, leveraging technology and professional insights. HSBC promotes a supportive work way of life focused on development, inclusivity, and community impact. With a legacy of over 150 years, HSBC stands as a relied-on name in global banking.

Key Responsibilities

Communication Protocols: Follow conversation scripts as outlined, dealing with quite a number of topics to preserve consistency.

Product Retention Efforts: Leverage possibilities to preserve merchandise whilst suitable, enhancing the general retention price.

Relationship Building: Create lasting relationships with clients by way of making a further attempt to fulfill their wishes.

Record Maintenance: Document all interactions within the name middle database in a clear, understandable format for destiny reference.

Coaching and Feedback: Participate in coaching and remarks sessions led by the Team Leader.

Meeting Targets: Work closer to private and group goals, that specialize in each qualitative and quantitative metric.

Quality Adherence and Improvement: Maintain excessive requirements through following tips, and make a contribution to the best improvements.

Continuous Learning: Stay up to date with product know-how by analyzing new product descriptions.

Skills Required

Experience: Minimum 1-12 months previous enjoy in a customer service role, ideally inside the insurance zone.

Communication: Excellent smartphone and verbal abilities with sturdy lively listening talents.

CRM Proficiency: Familiar with CRM tools and quality practices for effective client control.

Time Management: Skilled in multitasking, prioritizing tasks, and handling time correctly.

KPI Knowledge: Understands Key Performance Indicators (KPIs) and primary calculations associated with them.

Work Commitment: Willingness to paint six days per week, following a 9:00 AM – 6:00 PM shift agenda.

Education: A college or university diploma is required.

Benefits at HSBC

Career Development: It provides sizeable study packages, training, and mentorship for career boom.

Work-Life Balance: Flexible schedules and options for far-flung work sell a balanced lifestyle.

Health and Wellness: Comprehensive healthcare applications, including mental fitness assist and fitness applications.

Retirement Plans: Provides retirement financial savings plans with organization contributions for economic safety.

Diversity and Inclusion: HSBC embraces a numerous place of business, encouraging inclusivity and cultural respect for all employees.

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