Teleperformance Hiring Customer Support Executive is chargeable for dealing with customer queries and court docket instances, providing product and service data, and resolving any growing problems that clients would probably face with accuracy and performance. They are the front-line help for customers and have to make certain excessive levels of client pride. Their function requires awesome conversation talents, staying energy, and the capacity to cope with hard conditions. They should document interactions and boom troubles at the same time as critical, preserving an expert and helpful demeanor at all times.
- Role: Customer Support Executive
- Company: Teleperformance
- Salary: 2-2.25 Lacs P.A.
- Location: Bengaluru
- Work Type: Full Time
- Industry Type: BPO / Call Centre.
Customer Support Executive Job at Teleperformance
At Teleperformance, a Customer Support Executive plays an essential function in turning in superb issues to customers. They deal with several customer interactions, which include answering queries, resolving troubles, and supplying precise product statistics. The function requires fluency in local languages like Tamil, Malayalam, Telugu, or Kannada and first-rate verbal exchange skills. Executives pinpoint dynamic surroundings with a focal point on reaching customer satisfaction. They are part of a supportive corporation that values collaboration and overall performance, contributing to the organization’s fulfillment in the BPO company. In this case, Teleperformance offers a robust career possibility for younger talents, supplying supportive and dynamic artwork surroundings.
About Company
Teleperformance is a global leader in customer management, supplying incredible help to clients all through diverse industries. With a robust presence in over eighty nations, the enterprise offers several offerings, which consist of purchaser care, technical guidance, and income. Teleperformance is thought for its dedication to innovation, worker improvement, and turning in high-quality solutions. The company fosters numerous and inclusive artwork surroundings, encouraging non-prevent studying and boom. By leveraging superior technology and a consumer-centric technique, Teleperformance constantly gadgets the usual for excellence inside the BPO region.
Key Responsibilities
Educational Qualification:
Teleperformance welcomes packages from both graduates and undergraduates. This inclusive approach guarantees a big pool of applicants with severa educational backgrounds. Whether you are a glowing graduate or an undergraduate searching to start your profession, this opportunity is open for you. With complete education, professional boom opportunities, and a focal point on employee well-being, it stands out as a high-quality location to start and develop a career in customer fulfillment and service operations.
Experience:
Freshers are endorsed to apply. Teleperformance values new competencies and gives a supportive surrounding for those simply beginning their profession. The enterprise offers complete education to ensure new employees are nicely prepared forr their roles.
Skills:
- Excellent verbal exchange capabilities are needed for this function. Candidates have to be capable of talking absolutely and correctly with clients, making sure their troubles are understood and addressed at once.
- Fluency in Tamil, Malayalam, Telugu, or Kannada is wanted. This multilingual requirement guarantees that clients from distinct regions get hold of help in their desired language, enhancing patron delight.
- The method highlights nice desired key abilities, which might be important for excelling on this feature. These competencies might also additionally moreover encompass problem-fixing abilities, empathy, staying energy, and knowledge inside the use of customer service devices and software programs.
Compensation: The function gives an aggressive income package deal with a CTC of nineteen,000. The take-home profits are 15,000, offering a significant amount after deductions. This reimbursement form is designed to attract and keep gifted human beings with the useful resource of presenting honest and motivating remuneration.
Benefits of Working at Teleperformance:
Comprehensive Training Programs: Teleperformance gives huge education to ensure employees are nicely geared up to handle their roles. These programs cover various elements of customer service, technical competencies, and soft talents, assisting personnel to grow professionally.
Health and Wellness Initiatives: The business enterprise company provides medical health insurance and health applications to promote the fitness and well-being of its personnel. These obligations encompass ordinary health take a look at-ups, health programs, and highbrow health help.
Career Growth Opportunities: Teleperformance encourages professional improvement with the aid of manner of manner of offering clear career paths and possibilities for improvement. Employees can advocate internal promotions and transfers, letting them discover particular roles and departments inside the organization.
Supportive Work Environment: The agency fosters an inclusive and inclusive workplace culture that promotes teamwork and collaboration. Employees are endorsed to percent mind and contribute to the enterprise’s achievement, growing pleasant and supportive work surroundings.
Employee Recognition Programs: Teleperformance has numerous applications in the region to reward and recognize the achievements and contributions of its personnel. These applications embody universal performance bonuses, awards, and reputation sports activities, motivating employees to perform exquisitely.
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