Remote Customer Support Assistant at Myntra | ₹33,226–₹53,161 a month
Myntra is hiring a Remote Customer Support Assistant based in Chennai, Tamil Nadu. This trouble-time get a proper of entry degree position requires at least 3 hundred and sixty 5 days of customer service enjoy. Responsibilities embody managing patron inquiries, processing returns, and preserving records. Candidates ought to have robust verbal exchange talents, talent in customer support software program software software, and the capability to work independently. Benefits embody excursion opportunities, disability insurance, and professional development applications. Myntra fosters a collaborative and inclusive painting environment. Apply through GrabJobs via September 6, 2024, to sign up for a number one e-trade agency devoted to consumer pleasure.
Role: Customer Support Assistant
Company: MyntraÂ
Location: Mumbai, MaharashtraÂ
Salary: ₹33,226–₹53,161 a month
Work Type: Part-time
Education: No Degree Mentioned
About Myntra:
Myntra is one of India’s principal e-trade systems for fashion and way-of-life merchandise. Known for its huge type of amazing merchandise, fantastic customer support, and current generation, Myntra has installed itself as a dependent-on name within the online retail industry. We are currently on the lookout for a devoted and inspired Remote Customer Support Assistant to join our organization in Chennai, Tamil Nadu. This factor-time, get right of entry to-stage feature is an extraordinary opportunity for human beings trying to assemble their profession in customer service at the same time as running remotely.
Job Description
As a Remote Customer Support Assistant, you could play a crucial role in making sure our customers have a continuing buying experience. You can be accountable for dealing with purchaser inquiries, resolving problems, and offering accurate records about services and products. This function calls for a minimum of 3 hundred and sixty-five days of revel in customer support or a related region. The perfect candidate can be a short learner, have a passion for helping people, and be dedicated to turning in extraordinary customer service.
Key Responsibilities:
Customer Inquiry Management: Respond to consumer inquiries through phone, electronic mail, and chat in a properly timed and expert manner. Ensure all interactions are courteous and useful, preserving an excessive fashion of agency.
Product Information Assistance: Assist customers by providing wonderful product facts, collectively with availability, specs, pricing, and promotional gives. Help customers make informed picks primarily based on their desires and alternatives.
Order Status and Tracking: Provide accurate and up-to-date statistics on order reputation, transport facts, and anticipated transport times. Assist customers with tracking their orders and resolving any troubles related to order processing.
Returns, Exchanges, and Refunds: Process returns, exchanges, and refunds according to organization guidelines. Ensure all transactions are dealt with efficiently and in a way that maximizes consumer satisfaction.
Record Keeping: Maintain accurate and complete information on all customer interactions and transactions. Ensure that customer statistics are securely saved and without trouble available for destiny reference.
Team Collaboration: Work carefully with distinct organization individuals and departments to ensure an unbroken patron experience. Share insights and feedback to assist decorate approaches and beautify provider exquisite.
Escalation Management: Identify and extend precedence issues to the right branch or supervisor. Ensure that essential problems are addressed right away and efficiently.
Knowledge Maintenance: Stay knowledgeable approximately cutting-edge product offerings, organization regulations, and organization inclinations. Use this understanding to offer accurate and applicable information to customers.
Feedback Reporting: Provide remarks to control habitual client issues, dispositions, and ability regions for development. Help strain projects that enhance the general client revel in.
Requirements:
Education: High university degree or equal. Additional certifications in customer service or related fields are a plus.
Experience: Minimum of 365 days of experience in a customer support function or an associated challenge. Experience in e-trade or retail is considerably ideal.
Communication Skills: Excellent verbal and written communique skills. Ability to carry records absolutely and effectively.
Technical Proficiency: Proficiency in the usage of customer support software applications, CRM systems, and unique applicable gadgets. Familiarity with e-trade structures and online shopping is a bonus.
Problem-Solving Skills: Strong choice-making abilities and interest in elements. Ability to assume drastically and remedy problems correctly.
Independence: Ability to work independently in faraway surroundings. Self-motivation and the potential to prioritize obligations correctly are essential.
Personality Traits:
Dedicated: Committed to supplying outstanding providers and engaging in excellence in customer service.
Motivated: Driven to achieve success and continuously enhance. Enthusiastic approximately supporting customers and improving their revel in.
Soft Skills:
Decision-Making: Ability to make sound alternatives speedy and hopeful. Use judgment and information to remedy purchaser problems effectively.
Attention to Detail: High diploma of accuracy and thoroughness in coping with consumer inquiries and transactions. Ability to understand errors and rectify them straight away.
Benefits of Working at Myntra:
Travel Opportunities: Opportunity to participate in schooling instructions, workshops, and exceptional sports activities that may require excursion. This can help boost your competencies and knowledge at the same time as experiencing new locations.
Disability Insurance: Comprehensive incapacity coverage insurance to help you in the event of a medical scenario that forestalls you from working. Ensures monetary safety and peace of mind.
Visa Sponsorship: Myntra offers visa sponsorship for eligible personnel, allowing them to paint in numerous locations and grow their careers inside the business enterprise.
Flexible Work Environment: Myntra fosters flexible artwork surroundings that allow employees to have stability in their professional and personal commitments correctly. This includes faraway walking options and adjustable strolling hours.
Career Development: Access to several education and improvement applications to enhance your abilties and expand your profession. Myntra is devoted to making an investment in employee growth and imparting possibilities for professional development.
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