Zomato Customer Support Job
The role of customer support at Zomato is an excellent choice of career for individuals who in 2025 looking for work-from-home jobs. With flexible work capabilities, competitive salaries, and career growth options, Zomato provides a perfect platform to build a career in customer service. Whether you are a fresher or an experienced professional, Zomato’s work-from-home offers the right balance of stability, learning, and growth.
- Job Role: Customer Care Executive
- Company Name: Zomato
- Job Location: India
- Salary: ₹35,000/- Per Month
- Work Type: Full–time
Job Description: Zomato Work From Home Job
If you are looking for a stable career in the customer service sector, Zomato’s work support could be a perfect opportunity. With the rapid expansion of online food supply services, Zomato has become one of the most trusted platforms in India and around the world. The company regularly hires candidates for Zomato Work From Home Job, which is a good career for refreshers and professionals to build a career in the area of customer support, and from a distance.
About Zomato
Zomato was founded in 2008 and is a leading platform for the supply of food and a restaurant aggregator based in Gurugram, India. It works in several countries and connects millions of users with restaurants, cloud kitchens, and delivery partners. The company is known for its quick provision, customer service, and innovative technological solutions. Thanks to the growing customer base, Career opportunities are very demand by Zomato, especially in customer support, where experts deal with questions about customers, complaints, and problems with the provision of services to ensure customer satisfaction.
Why choose a Zomato Customer Support Job?
- Working from home opportunities – there are flexible possibilities of remote work.
- Career growth – Zomato offers internal promotional events and learning programs.
- Competitive salary – attractive payment packages for freshers and experienced candidates.
- Development of skills – combines communication,problem-solving, and technical skills.
- Balance between work and private life – especially at Zomatato, which offers remote work options.
Eligibility Criteria
- Educational qualifications: at least 12. Passage, even if graduates are preferred.
- Age limit: 18 years and higher.
- Working mode: Notebook/Desktop with a stable Internet connection for remote tasks.
- Language skills: knowledge of English, Hindi, or regional languages.
- Experience: The freshers may apply; Previous experience with BPO/customer support is another advantage.
Work Role in Zomato Customer Support
- The powerful performance of customer support – processes calls, cottages, nd ee-mailsrelated to orders, compensation, and delivery problems.
- Chat Process Associate – prepares real-time responses regarding food and restaurant questions.
- Escalation specialist – a high-priority complaint, and ensures customer satisfaction.
- Quality analyst – monitors and evaluates interactions with customers to maintain service standards.
- Team manager (customer support) – oversees the team of leaders of support and ensures smooth operations.
Key Responsibilities
- Manipulation with incoming and outgoing calls related to food delivery.
- Help customers with compensation, cancellation, and payment problems.
- Providing order monitoring support and solving delivery delays. Professionally solving complaints and complaints.
- Maintaining accurate records of customer interactions.
- Cooperation with restaurants and delivery partners in the solution of escalation.
- Ensuring satisfaction and maintaining customers through excellent support.
Required skills
- Strong Communication Skills (verbal and written)
- The ability to solve problems
- Patience and empathy in handling customers
- Basic knowledge of the computer – MS Office, CRM tools, writing speed
- Multi-Tasking-Calls, Chat, and E-mails at the same time
- Time Management – Fulfilling Daily Productivity and Services Objectives
- Teamwork – Cooperation with other support workers and managers
Salary package
- Fresher: 18 000 – GBP – 22 000 GBP per month (work from home)
- Experts: £ 25,000 – 35,000 GBP per month
- Team leader / specialists: £ 40 000 ++ per month
How to apply for the Zomato Work From Home Job
- Visit the official career website Zomato.
- Look for customer support/work-from-home openings.
- Complete the application form and send your CV.
- Candidates for a narrower choice will go through telephone or video calls.
- Selected candidates will take training before starting work.
FAQs
Q1. Can the fresheners ask for a Zomato Customer Support Job?
- Yes, the fresheners are welcome. Zomato provides training for new carpenters.
Q2. Does the customer support at Zomato work from home?
- Yes, Zomato offers remote tasks depending on the location and availability of the project.
Q3. What is the work shift for Zomato support?
- Employees can work on daily or night shifts according to business requirements.
Q4. Do I need previous BPO experience to connect?
- It is not mandatory, but previous experience is an advantage.
Q5. What is the salary for Zomato support?
- Accele can earn 18,000 – 22,000 GBP per month.
Q6. How can I grow in my career at Zomato?
- With experience and consistent performance, you can move to higher roles, such as team leader or traffic manager.
Apply Now, Here
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