Technical Support Advisory | ₹45K–₹50K a month
Joining Microsoft manner turning into a part of a worldwide chief in technology and innovation. As a Technical Support Advisor, you’ll have the opportunity to work with current-day generations and contribute to the fulfillment of tens of heaps and heaps of customers worldwide. You are probably part of an enterprise that values range, fosters a lifestyle of studying and growth, and is dedicated to developing a first-rate effect worldwide.
Role: Technical Support Advisory
Company: Microsoft
Salary: ₹45K–₹50K a month
Work Type: Full–time
Education: No Degree Mentioned
About Company
Microsoft, an international era leader identified for its cutting-edge-day answers and products, is presenting interesting paintings-from-home undertaking opportunities in India. We are hiring for the characteristic of Technical Support Advisory, a critical feature that facilitates our venture to empower each person and organization on the planet to advantage greater. This characteristic is high-quality for tech-savvy specialists who experience hassle-solving and have a passion for customer support.
Job Description
As a Technical Support Advisor at Microsoft, you may offer a top-tier technical guide to our clients, supporting them in the treatment of complicated troubles and ensuring extremely good client enjoy. You may be chargeable for diagnosing and resolving problems related to Microsoft services and products, supplying solutions that align with our dedication to customer satisfaction and company excellence. This is a full-time, paintings-from-domestic function that offers the electricity of walking remotely whilst being part of a dynamic global organization.
Key Responsibilities:
Technical Support: Provide expert technical useful aid to customers through several channels, along facet mobile telephone, electronic mail, and chat. You will troubleshoot and clear up issues related to Microsoft merchandise, making sure that patron problems are addressed proper away and successfully.
Problem Resolution: Diagnose and remedy technical issues by reading customer problems and providing step-through-step steering to troubleshoot and remedy the one’s troubles. You will use your deep knowledge of Microsoft products and services to provide modern solutions.
Customer Interaction: Communicate efficiently with clients to apprehend their technical troubles and provide clear and concise answers. Your capability to pay interest and empathize with customers may be vital in delivering a fantastic guide.
Knowledge Sharing: Document solutions and percent information with group individuals to enhance overall customer support. You will make contributions to a database that permits every customer and co-worker to remedy problems greater efficiently.
Collaboration: Work intently with distinct assist groups and departments to ensure that complicated issues are escalated and resolved because they have to be. You will collaborate with product organizations to offer comments and insights that assist enhance Microsoft products and services.
Continuous Learning: Stay updated with the cutting-edge-day-day Microsoft generation, merchandise, and services. You may also moreover engage in non-save-you analysis and improvement to beautify your technical abilties and help capabilities.
Customer Satisfaction: Ensure an excessive stage of patron satisfaction via the use of timely and powerful solutions. You will be motivated to exceed patron expectancies and contribute to Microsoft’s recognition for excellence in customer service.
Reporting: Provide normal reviews on consumer issues and help metrics to help Microsoft decorate its services and products. You will look at dispositions in client problems and advise answers to prevent normal problems.
Required Skills and Qualifications:
To accumulate achievement on this option, applicants need to personal the subsequent capabilities and qualifications:
Educational Background: A bachelor’s diploma is favored however no longer compulsory. Candidates with equal sensible revel in technical assist or associated fields also are endorsed to apply.
Technical Expertise: Strong expertise in Microsoft products and services, which includes Windows, Office 365, Azure, and more. You need to be comfortable troubleshooting software and hardware troubles and supplying technical answers.
Communication Skills: Excellent written and verbal verbal exchange skills in English. You need to be able to provide a reason for technical ideas to non-technical clients cleanly and concisely.
Problem-Solving Skills: Ability to diagnose and remedy technical issues rapidly and successfully. You ought to have a logical technique for hassle-solving and be able to think seriously to discover effective solutions.
Customer Service Orientation: A passion for customer support and self-control to provide a notable purchaser enjoyment. You must be empathetic, an affected person, and able to cope with hard situations with professionalism.
Adaptability: Ability to paint independently and adapt to a brief-paced, ways off artwork surroundings. You want to be comfortable working with minimal supervision and dealing with it slowly and efficiently.
Team Player: Ability to work properly as a part of a global agency, taking elements with colleagues from particular places and time zones. You want if you want to make contributions to an immoderate extraordinary organization’s way of life and guide your teammates whilst desired.
Preferred Skills and Qualifications:
Certifications: Microsoft certifications, along with Microsoft Certified: Azure Fundamentals or Microsoft Certified: Modern Desktop Administrator Associate, are a plus.
Experience: Previous revel in technical help, customer support, or IT helpdesk roles is highly applicable. Experience strolling in much-flung or virtual surroundings is likewise beneficial.
Multilingual Skills: Proficiency in additional languages, specifically nearby languages in India, is an advantage but is now not required.
Benefits at Microsoft:
At Microsoft, we fee our employees and provide an entire advantages bundle deal that consists of:
Competitive Compensation: An aggressive income bundle of ₹45K–₹50K in line with month, reflecting your capabilities and revel in.
Health and Wellness: Comprehensive health blessings, at the facet of medical, dental, and imaginative and prescient coverage, to guide your ordinary well-being.
Flexible Work Environment: The flexibility of operating from home, allows you to stabilize your private and expert existence successfully.
Professional Development: Opportunities for continuous learning and career boom, in conjunction with getting proper access to Microsoft’s massive training belongings and certification applications.
Inclusive Culture: A numerous and inclusive administrative center that values distinct views and encourages innovation and collaboration.
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