Tech Mahindra Careers: Are you a fresher looking for an exciting career opportunity in the IT and telecom sector? Tech Mahindra Careers 2025 presents a fantastic job for freshers in Noida, offering a great platform to kickstart your professional journey. This job in Noida is an excellent chance to work with a globally recognized company, gain valuable experience, and build a strong foundation for your career.
- Role: Voice Process
- Company: Tech Mahindra
- Experience: 0 – 5 years
- Salary: 2.25-2.75 Lacs P.A.
- Location: Noida
About Tech Mahindra
Tech Mahindra is a leading global provider of digital transformation, consulting, and business re-engineering services. As part of the Mahindra Group, Tech Mahindra has a strong presence in over 90 countries, serving clients across various industries, including telecommunications, healthcare, banking, and retail. Known for its innovative solutions and customer-centric approach, Tech Mahindra fosters a dynamic work environment that encourages learning and growth.
Job Description: Voice Process Role
Tech Mahindra Voice Process offers a great opportunity for freshers and experienced professionals to build a rewarding career in customer support. With a strong brand reputation, excellent work culture, and growth prospects, this job in Noida is an ideal choice for those looking to enter the corporate world. Tech Mahindra is hiring freshers and experienced professionals (0-5 years) for its Voice Process role in Noida. This position involves handling customer interactions, resolving queries, and ensuring a seamless customer experience. It is an excellent opportunity for individuals looking to develop their communication and problem-solving skills in a corporate setting.
Key Responsibilities
- Handling Customer Calls – Responding to customer inquiries via phone, email, or chat professionally.
- Issue Resolution – Identifying customer concerns and providing accurate solutions promptly.
- Product/Service Support – Assisting customers with product details, service-related queries, and troubleshooting.
- Documentation – Maintaining records of customer interactions and updating databases with relevant information.
- Meeting Targets – Achieving performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
- Adherence to Guidelines – Following company policies and communication protocols while interacting with customers.
- Upselling & Cross-Selling – Promoting company products/services where applicable to enhance customer engagement.
Key Skills Required
- Excellent Communication – Strong verbal and written English communication skills are essential.
- Customer-Centric Approach – Ability to handle customer queries with patience and professionalism.
- Problem-Solving Skills – Quick thinking to resolve customer issues efficiently.
- Basic Computer Knowledge – Familiarity with MS Office and customer support software.
- Adaptability – Willingness to work in rotational shifts, including night shifts if required.
- Teamwork – Ability to collaborate with colleagues to achieve common goals.
Education and Qualification
- Minimum Qualification: Graduation in any discipline (BA, B.Com, B.Sc, BBA, etc.)
- Preferred Qualification: Candidates with a diploma or degree in communication, business, or IT may have an added advantage.
- Freshers Welcome: No prior experience is mandatory, but candidates with up to 5 years of experience can also apply.
Experience Required
- Freshers: 0 years (Training will be provided)
- Experienced Candidates: Up to 5 years in customer support or voice process roles.
Job Location
This job in Noida is based at Tech Mahindra’s office in Noida, a prime IT hub with excellent connectivity and infrastructure. Noida offers a vibrant work environment with numerous career growth opportunities.
Benefits of Working at Tech Mahindra
- Competitive Salary: The package ranges between 2.25 LPA to 2.75 LPA, which is attractive for freshers.
- Learning & Development: Access to training programs and skill enhancement courses.
- Career Growth: Opportunities to move into higher roles within the organization.
- Work-Life Balance: Flexible shifts and employee-friendly policies.
- Health Benefits: Medical insurance and wellness programs.
- Global Exposure: Chance to work with international clients and projects.
- Employee Engagement Activities: Team outings, cultural events, and recognition programs.
- Job Security: Being part of a reputed MNC ensures stability and long-term growth.
How to Apply: Click on the Apply Link Below⇓
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