TCS Job Portal: Are you searching for a worthwhile profession in customer service with a globally recognized corporation? The TCS Job Portal brings you an amazing opportunity to enroll in Tata Consultancy Services (TCS) in Bengaluru as a Customer Service (Non-Voice) expert. With an aggressive profit of three percent. Five Lacs constant with annum, this function is outstanding for candidates with 2-6 years of experience searching for growth in a dynamic artwork environment.
- Role: Customer Service-Non Voice
- Company: Tata Consultancy Services
- Experience: 2 – 6 years
- Salary: 3-3.5 Lacs P.A.
- Location: Bengaluru
About Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) is a high-profile global IT services, consulting, and business organisation answers organisation. A part of the Tata Group, TCS Job in Bengaluru has a sturdy presence in 46 international locations and is known for its innovation, worker-first-class suggestions, and commitment to excellence.
Job Description: TCS Job Portal
This undertaking in Bengaluru is for a Non-Voice Customer Service professional who will deal with customer queries through electronic mail, chat, and exceptional virtual structures. Unlike voice-based roles, this function specializes in written communication, making sure proper and accurate resolutions for clients. This venture in Bengaluru through the TCS Job Portal is an awesome possibility for specialists searching for a solid and worthwhile career in customer support. With a robust emblem call, employee blessings, and a supportive work lifestyle, TCS remains one of the most sought-after employers in India.
Key Responsibilities
- Handling Customer Queries: Respond to customer inquiries through e-mail, chat, or ticketing systems in a professional way.
- Issue Resolution: Troubleshoot and clear up patron troubles correctly, even as adhering to corporation rules.
- Documentation: Maintain accurate information of purchaser interactions and resolutions within the CRM system.
- Process Compliance: Follow popular running techniques (SOPs) to ensure sure best service.
- Collaboration: Work closely with different groups (technical manual, billing, operations) to treat complex problems.
- Customer Satisfaction: Ensure excessive customer satisfaction by providing prompt and correct responses.
- Feedback Handling: Escalate crucial issues to the better government while crucial, and gather client feedback for development.
Key Skills Required
- Excellent Written Communication: Ability to articulate responses in truth and professionally in written form.
- Problem-Solving Skills: Quick questioning to cope with client issues successfully.
- Technical Proficiency: Basic information on CRM tools, ticketing structures, and Microsoft Office.
- Time Management: Ability to address a couple of queries at the same time while maintaining reaction pace and accuracy.
- Customer-Centric Approach: Patience and empathy in managing consumer issues.
- Teamwork: Willingness to collaborate with go-beneficial organizations.
Education & Qualifications
- Minimum Qualification: Graduation in any discipline (B.Com, BBA, B.Sc, BA, and so on)
- Preferred Qualification: Additional certification in customer service or related fields is a plus.
- Experience: 2-6 years in customer service (non-voice/email/chat-based roles desired).
Job Location
This feature is based totally in Bengaluru, taken into consideration taken into consideration certainly one of India’s major IT hubs. Known for its colorful corporate manner of lifestyles, notable infrastructure, and cosmopolitan manner of lifestyle, Bengaluru offers a fantastic work-life balance for experts.
Benefits of Working at TCS
Competitive Salary: Earn 3-three.5 LPA with normal fee determinations.
Job Security: TCS is a solid and reputable company with prolonged-time period career growth.
Learning & Development: Access to TCS’s sizable schooling applications and certifications.
Work-Life Balance: Flexible shifts and employee health programs.
Health Benefits: Comprehensive health insurance for personnel and dependents.
Global Exposure: Opportunity to work with international customers and tasks.
Employee Engagement: Regular organization-building activities, cultural occasions, and reputation packages.
Transport & Cafeteria Facilities: Convenient place of business centers for a cushty artwork environment.
How to Apply: Click on the Apply Link Below⇓
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