Social Media Support Specialist: Are you passionate about social media and client engagement? Concentrix, a worldwide leader in customer experience solutions, is presently hiring for the position of Social Media Support Specialist in Austin, TX. This hybrid activity in the USA offers an aggressive pay rate of $20/hr on the side of notable career increase possibilities.
- Role: Social Media Support SpecialistÂ
- Company: Concentrix
- Location: Austin, TX
- Salary: $20/hr
- Work Mode: Hybrid
- Work Type: Full-time
About Careers at Concentrix
Concentrix is a main era-enabled business offerings enterprise focusing on consumer engagement and business average overall performance. With a presence in over 40 international locations, Concentrix offers progressive answers to a number of the world’s largest manufacturers. The employer focuses on turning in fantastic consumer stories through digital transformation, analytics, and automation. Known for its inclusive work way of life and career development programs, Concentrix is a top-notch region for specialists in search of to develop within the customer support and social media area.
Job Description: Social Media Support Specialist
As a Social Media Support Specialist, you may be liable for handling and interacting with customers across numerous social media platforms. Your function will contain addressing consumer queries, resolving issues, and maintaining a positive image. This hybrid technique in the USA lets you to art work remotely and from the administrative center, offering flexibility at the same time as staying connected with the team. The Social Media Support Specialist function at Concentrix is a first-rate opportunity for people trying to construct a career in social media and customer engagement. With a hybrid work version, competitive pay, and a dynamic work environment, this characteristic is ideal for those who enjoy interacting with customers and improving brand popularity online.
Key Responsibilities
- Monitor and respond to customer inquiries and comments on social media systems (Facebook, Twitter, Instagram, LinkedIn, and so on.
- Provide well-timed and correct answers to client issues whilst preserving a professional tone.
- Escalate complicated troubles to the applicable departments for review.
- Track and file client remarks, tendencies, and social media engagement metrics.
- Collaborate with the advertising and PR organizations to ensure regular logo messaging.
- Stay updated with the modern-day social media trends and exceptional practices.
- Assist in creating and scheduling appealing social media content material material while required.
Key Skills Required
Strong Communication Skills: Ability to engage professionally and empathetically with clients.
Social Media Expertise: Familiarity with important social structures and their notable practices.
Problem-Solving Ability: Quick questioning to remedy the purchaser’s troubles efficiently
Multitasking & Time Management: Handling a couple of patron interactions simultaneously
Attention to Detail: Ensuring accuracy in responses and brand examples.
Basic Technical Knowledge: Understanding of CRM equipment and social media control software program is a plus.
Education & Qualifications
- An excessive college diploma or equal is required; a bachelor’s diploma in advertising and marketing and advertising, communications, or a related subject is preferred.
- Prior experience in social media control, customer service, or a comparable characteristic is superb.
- Familiarity with social media analytics equipment (e.g., Hootsuite, Sprout Social) is beneficial.
Experience Required
- 1-2 years of experience in social media management, customer support, or virtual engagement.
- Freshers with relevant certifications or internships can also be taken into consideration.
Job Location
- Location: Austin, TX (Hybrid – Combination of faraway and in-place of work work).
Benefits of Working at Concentrix
Competitive Salary: Earn $20/hr with possibilities for normal performance-based incentives.
Flexible Work Model: Enjoy the steadiness of hybrid jobs in the USA, permitting far-flung and place of job work.
Career Growth: Access to education programs and advancement possibilities.
Health & Wellness Benefits: Medical, dental, and imaginative and prescient coverage options.
Paid Time Off: Vacation leave, and holiday blessings.
Employee Engagement Programs: Team-building sports and popularity rewards.
How To Apply: Click on the Apply Link Below⇓
Apply Now, Here
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