Reliance Hiring Online Client Service Associate for a part-time, work-from-Home position. Based in Chennai, Tamil Nadu, this access-stage role gives a monthly salary of ₹33,226 and ₹46,516. Candidates have to preserve a Bachelor’s diploma and feature a minimum of 12 months of enjoyment. The number one responsibilities include imparting notable customer providers, addressing patron queries, and making sure pleasure through an effective communique. This function is right for people with robust problem-solving and interpersonal competencies, aiming for a flexible work setup.
- Role: Online Client Service Associate
- Location: Chennai, Tamil Nadu
- Company: Reliance Industries Limited
- Salary: ₹33,226–₹46,516 a month
- Qualifications: Bachelor’s degree
- Experience: 1 Year
- Job Type: Part-time
Job Overview:
Reliance Industries Limited is looking for an enthusiastic and detail-orientated Online Client Service Associate to offer first-rate customer support. The ideal candidate will build robust client relationships and address client wishes through online structures, ensuring an excessive degree of consumer pleasure. This role gives flexibility with element-time hours and far-off work, making it an appealing option for individuals balancing other commitments.
Key Responsibilities:
1. Client Communication:
Serve as the principal contact for customers through online platforms, which include e-mail, chat, and social media.
2. Relationship Management:
Build and keep robust, long-term relationships with clients by way of expertise in their needs and providing answers tailored to their particular issues.
3. Inquiry Resolution:
Address and clear up consumer inquiries and proceedings in a timely, professional manner, making sure customer pleasure through hassle-solving competencies.
4. Follow-up:
Perform follow-up movements to ensure all patron worries are addressed, and comments are integrated into carrier improvements.
5. Issue Analysis:
Analyze client troubles seriously, determine situations, and offer powerful solutions whilst aligning with agency regulations and targets.
6. Cross-team Collaboration:
Work with inner groups throughout departments to resolve customer problems and make certain comprehensive and cohesive carrier transport.
7. Record Keeping:
Maintain correct information of all consumer interactions, documenting conversations and outcomes for destiny reference.
Requirements:
- Education: Bachelor’s degree or equivalent experiance in an associated field is favored.
- Experience: At least 1 year of experience in a client-provider or customer service role is required.
- Personality Traits: Must be impartial, dependable, and capable of manipulating obligations correctly and inside time limits.
- Soft Skills: Strong human beings control competencies, crucial questioning, and the capacity to foster relationships with clients.
- Communication Skills: Excellent verbal and written conversation skills, with the potential to deliver facts truly to various audiences.
- Technical Proficiency: Familiarity with online conversation tools, CRM software programs, and skillability in MS Office Suite (Word, Excel, PowerPoint).
- Availability: Flexibility to work component-time hours, consisting of evenings and weekends if required.
Benefits:
- Expenses: Travel and spending charges are blanketed.
- Employee Discounts: Enjoy reductions on Reliance Industries Limited’s services and products.
- Equipment: The agency presents vital equipment to ensure clean provider delivery.
- Working Environment: The agency encourages a wonderful and innovative work environment in which employees are stimulated to take calculated risks for boom and improvement.
- Emphasis on non-stop improvement in procedures and provider shipping.
About Reliance Industries Limited:
Reliance Industries Limited (RIL) is India’s largest private-zone conglomerate, based in Mumbai. Founded by Dhirubhai Ambani in 1973, it operates in key industries like petrochemicals, refining, oil, telecommunications (Jio), and retail. RIL is understood for its progressive tactics and huge infrastructure, using India’s economic increase. Under the management of Mukesh Ambani, it specializes in virtual transformation, sustainable strength, and purchaser-centric ventures, becoming a global chief in diverse sectors.
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