Product Support Specialist in Experian 2024 | Apply Now

• Role: Product Support Specialist
• Experience: 1 – 5 years
• Salary: Not Disclosed
• Location: Hyderabad
• Company: Experian

About Experian Company

Experian unlocks the power of statistics to create opportunities for purchasers, businesses, and society. At lifestyles’s huge moments – from shopping for a domestic or automobile to sending a child to college, to developing an enterprise exponentially by way of connecting it with new clients – we empower purchasers and our clients to manage their information with self-assurance to maximize each opportunity.

Job description

You’ll be joining the production support team, providing technical customer service during and after implementation. The support analyst is a key contributor to onboarding new customers and works with customers to resolve issues of system performance and capabilities. Communication with customers requires e-mail and telephone contacts. Some of the responsibilities include:

• Assist with customer account setups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
• Provide customer service to answer technical questions about how the Clarity system works and help resolve customer usage difficulties.
• Work with customers during and after product integration using problem-solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers on how to use the product effectively, running reports, and completing file transfers.
• Provide status updates on assigned work to management and account management staff.
• Review reporting data for compliance and work with customers to resolve issues.
• Complete routine advanced administrative procedures as assigned, including, for example, report data compilation, work schedules, updates to reports, and file management.

What does your background look like

• Associate degree or equivalent combination of education and experience
• 1+ years of experience in help desk, information technology operations support, or in

Product Support Specialist Responsibilities

Customer Support:

Provide timely and effective technical help to customers through e-mail, phone, chat, or ticketing system.

Troubleshoot product problems using clients and provide solutions or workarounds.

Ensure excessive levels of customer pride through the terrific carrier.

Issue Resolution:

Investigate and examine product troubles to pick out root causes.

Collaborate with different groups (e.g., development, QA) to clear up complex troubles.

Document and tune patron troubles and resolutions within the support system.

Product Knowledge and Training:

Develop and preserve a deep understanding of the agency’s products and their functionalities.

Provide training and guidance to clients on product capabilities and pleasant practices.

Create and replace personal publications, FAQs, and knowledge-based articles.

Customer Communication:

Communicate product updates, releases, and maintenance schedules to customers.

Manage consumer expectations and make certain clean and concise conversations.

Act as a liaison among customers and inner teams to recommend for patron needs.

Quality Assurance:

Test new product capabilities and improvements to ensure capability and usefulness.

Participate in QA testing and validation of product releases.

Provide feedback on product usability and consumer revel in.

Continuous Improvement:

Identify opportunities for product development based on client comments and aid interactions.

Collaborate with product management to prioritize function requests and malicious program fixes.

Contribute to the development of guide procedures and workflows.

Reporting and Documentation:

Maintain correct facts of patron interactions and transactions.

Prepare reports on help metrics, such as reaction times, resolution instances, and patron pleasure.

Document troubleshooting steps and answers for commonplace problems.

Product Support Specialist Qualifications

Education:

A bachelor’s diploma in Computer Science, Information Technology, or an associated area is desired.

Experience:

• Minimum of 2-three years of experience in a technical support or customer service position.
• Experience in software aid or IT aid is particularly suitable.

Product Support Specialist Skills

• Strong technical aptitude and capacity to quickly analyze new merchandise and technology.
• Excellent problem-fixing and analytical capabilities.
• Customer-focused with sturdy verbal exchange and interpersonal capabilities.
• Ability to work successfully in a crew environment and independently.

Work Environment:

• Office putting with capability for faraway paintings depending on employer coverage.
• Collaborative crew surroundings with a focal point on teamwork and patron delight.
• Opportunities for professional improvement and professional development.

How to Apply:

Interested applicants need to put up their resume and a cover letter outlining their qualifications and enjoy. Applications may be despatched to [email@example.Com] by [Application Deadline].

Apply Now: Product Support Specialist

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