Operations Supervisor: Full-time Jobs looking for a worthwhile career in customer service and operations management? Teleperformance, an international leader in outsourced customer experience manipulate, is hiring an Operations Supervisor for its Port Saint Lucie, Florida area. This full-time mission gives an excellent opportunity to develop in a dynamic work environment.
- Role: Operations Supervisor
- Company: Teleperformance
- Location: 10400 S Federal Hwy, Port Saint Lucie, FL 34952
- Work Type: Full-time
About Careers at Teleperformance
Teleperformance is a multinational organisation focusing on customer support, technical resources, and business agency gadget outsourcing. With operations in over 80 nations, the enterprise serves major manufacturers throughout industries, which include finance, healthcare, generation, and e-trade. Teleperformance is known for its dedication to worker development, innovation, and delivering great customer experiences. By becoming a member of their team, you emerge as a part of a corporation that values teamwork, growth, and excellence.
Job Description: Operations Supervisor
The Operations Supervisor at Teleperformance performs an essential role in coping with regular operations, ensuring extremely good customer support, and primarily leads a team of customer support representatives. This Full-time Jobs in the USA task calls for robust leadership, problem-solving talents, and the capacity to electricity standard overall performance enhancements. The Operations Supervisor role at Teleperformance is an awesome opportunity for experts seeking management positions in customer service and operations. With a strong company culture, professional development options, and attractive benefits, this full-time undertaking is suitable for those looking to advance within the BPO business.
Key Responsibilities
- Team Leadership – Supervise and mentor a team of customer support representatives to fulfill overall performance desires.
- Performance Monitoring – Track KPIs (Key Performance Indicators) and enforce strategies to improve efficiency.
- Quality Assurance – Ensure the provider is wonderful through reviewing calls, emails, and chats for compliance with enterprise standards.
- Client Communication – Act as a liaison between the enterprise and customers, addressing issues and ensuring pride.
- Process Improvement – Identify operational inefficiencies and advocate solutions to improve productivity.
- Training & Development – Conduct training instructions to upskill team members and beautify the company transport.
- Reporting – Prepare and gift ordinary performance reviews to senior management.
- Conflict Resolution – Handle escalated purchaser problems and inner group conflicts professionally.
Key Skills Required
- Leadership & Team Management – Ability to inspire and guide a team within the course of attaining goals.
- Communication Skills – Strong verbal and written communication for powerful collaboration.
- Problem-Solving – Quick decision-making to remedy operational annoying conditions.
- Analytical Thinking – Ability to interpret statistics and beautify techniques.
- Customer-Centric Approach – Focus on delivering remarkable consumer evaluations.
- Time Management – Efficiently address more than one duty in a fast-paced environment.
- Technical Proficiency – Familiarity with CRM software programs, name center tools, and reporting systems.
Education & Qualifications
- Bachelor’s degree in Business Administration, Management, or an associated subject (desired).
- Proven experience (2-three years) in a supervisory role inside a call center or customer support environment.
- Knowledge of customer service exceptional practices and company developments.
- Certifications in management or operations management (a plus).
Experience Required
- Minimum of 2 years in a supervisory or institutional lead role in customer support, BPO, or a related agency.
- Experience in performance tracking, training, and personnel control.
- Background in handling patron interactions and provider diploma agreements (SLAs).
Job Location
- 10400 S Federal Hwy,
- Port Saint Lucie, FL 34952
Benefits of Working at Teleperformance
Competitive Salary: Attractive pay with overall performance-based incentives
Career Growth: Opportunities for promotions and expert development.
Comprehensive Training: Access to expertise-building applications and management publications.
Health Benefits: Medical, dental, and vision insurance options.
Paid Time Off: Vacation days, holidays, and unwell departures.
Employee Wellness Programs: Mental health resources and health tasks.
Inclusive Work Culture: A diverse and supportive workplace environment.
Employee Discounts: Special offers on retail, excursion, and entertainment.
How to Apply: Click on the Apply Link Below⇓
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