Licensed Customer Service Representative: Are you searching for a worthwhile remote profession with aggressive pay? The foundever is hiring Licensed Customer Service Representatives for far-flung jobs in the USA, providing $15 – $18 an hour. This full-time possibility allows you to do business from home while assisting customers and constructing a career in customer service.
- Role: Licensed Customer Service Representative
- Company: Founder
- Work Type: Remote
- Salary: $15 – $18 an hour
- Work Type: Full-time
About Careers at Foundever
Foundever is a worldwide leader in client revel in (CX) answers, specializing in supplying top-tier customer support, technical help, and sales offerings. With a robust presence in more than one industry, the Founder partners with leading manufacturers to supply first-rate purchaser interactions. The company values innovation, worker balance, and work-life stability, making it a wonderful administrative center for specialists in search of Remote jobs in USA. Founder fosters a supportive environment wherein personnel can thrive at the same time as delivering excellent customer service.
Job Description: Licensed Customer Service Representative
As a Licensed Customer Service Representative at Founder, you will manage consumer inquiries, provide answers, and ensure that seamless purchasing enjoy. This far-off system in the USA requires professionalism, robust verbal exchange skills, and the capability to paint independently. The founder offers a first-rate opportunity for experts searching for far-off jobs in the USA as Licensed Customer Service Representatives. With competitive pay, artwork-from-home flexibility, and professional increased functionality, this function is great for those obsessed with customer service.
Key Responsibilities
- Customer Assistance: Respond to consumer inquiries through smartphone, email, or chat, offering correct and properly timed solutions.
- Problem Resolution: Address consumer concerns, troubleshoot troubles, and boom complicated instances whilst critical.
- Product & Service Knowledge: Maintain up-to-date knowledge of business enterprise services and products to assist customers effectively.
- Documentation: Record customer interactions, transactions, and feedback in the enterprise’s CRM tool.
- Compliance: Adhere to organization rules, enterprise regulations, and information protection recommendations.
- Upselling & Retention: Identify opportunities to sell extra offerings and hold customers.
- Team Collaboration: Work with group individuals and supervisors to enhance service high-quality and performance.
Key Skills Required
- Excellent Communication: Clear verbal and written communique to engage with clients professionally.
- Active Listening: Ability to understand client needs and provide appropriate solutions.
- Problem-Solving: Quick thinking to resolve problems correctly.
- Patience & Empathy: Handling frustrated customers with staying power and an exquisite thought-set.
- Technical Proficiency: Comfortable with the use of customer support software programs systems, and fundamental pc packages.
- Time Management: Ability to handle multiple tasks at the same time as keeping carrier first-rate.
- Licensing Requirements: A valid customer service or coverage license (if applicable to the position).
Education & Qualifications
- High School Diploma or Equivalent: Required for most customer support roles.
- Associate or Bachelor’s Degree (Preferred): While not obligatory, a diploma in business, communications, or a related field may be beneficial.
- Customer Service Certification (Optional): Certifications in customer service or call middle training can enhance project potentialities.
- Industry-Specific Licensing: Some roles may additionally require state-unique licenses (e.g., coverage, financial offerings).
Experience Required
- 1+ Years in Customer Service: Prior enjoy in call facilities, retail, or far-off customer support is preferred.
- Remote Work Experience (Bonus): Familiarity with far-off work equipment like Zoom, Slack, or CRM systems is amazing.
- Industry-Specific Experience: Depending on the consumer, enjoyment in healthcare, insurance, or tech guide may be required.
Job Location: Remote Jobs in the USA
This is a completely a ways flung characteristic, permitting you to paintings from everywhere in the USA. The founder presents the essential gear and schooling to ensure fulfillment in virtual painting’s surroundings.
Benefits of Working as a Licensed Customer Service Representative founder
Competitive Pay: Earn $15 – $18 an hour, with opportunities for performance-primarily based incentives.
Work from Home: Enjoy the strength of a faraway process in the USA without commuting.
Career Growth: Founder offers schooling applications and development opportunities.
Health & Wellness Benefits: Access to medical, dental, and imaginative and prescient insurance (eligibility applies).
Paid Training: Comprehensive onboarding to put together you for the role.
Employee Support: Access to intellectual health assets and employee help packages.
Flexible Schedules: Shifts might also include days, evenings, or weekends, relying on commercial employer wishes.
Inclusive Work Culture: Foundever promotes range and inclusion within the place of business.
How to Apply: Click on the Apply Link Below⇓
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