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Entry Level Jobs at Capgemini for CUSTOMER SERVICE Role | 1 TO 3 YEARS

Customer Service Role, Capgemini, a worldwide leader in consulting, digital transformation, generation, and engineering services, is presently hiring for the Customer Service Role in the Greater Kolkata Area. This on-website,...
Posted in Blog   •   Jobs
2025-03-28
Entry Level Jobs at Capgemini for CUSTOMER SERVICE Role | 1 TO 3 YEARS

Customer Service Role, Capgemini, a worldwide leader in consulting, digital transformation, generation, and engineering services, is presently hiring for the Customer Service Role in the Greater Kolkata Area. This on-website, full-time function is proper for candidates with 1 to a few years of enjoy in customer service and assist. If you’re seeking out Entry-Level Jobs at Capgemini, this will be a remarkable possibility to kickstart or grow your profession with one of the international’s maximum famend IT and consulting agencies.

  • Role: Customer Service Role
  • Experience: 1 TO 3 YEARS | KOLKATA 
  • Location: Greater Kolkata Area 
  • Work Type: On-site, Full-time
  • Company: Capgemini

Entry Level Jobs at Capgemini

Capgemini is a multinational commercial enterprise employer based in Paris, France, with a strong presence throughout 50+ countries, along with India. The business organisation specializes in presenting current-generation solutions, consulting, and outsourcing services to international corporations. With a group of workers of over 350,000 specialists, Capgemini is a key participant in virtual transformation, cloud computing, cybersecurity, and customer service operations.

Job Description: Customer Service Role

Capgemini is looking for gifted people to join its dynamic customer service group in Kolkata. The function involves coping with customer queries, offering help, and ensuring a easy revel in for customers. Candidates will work in a fast-paced surroundings in which they’ll be required to resolve customer problems correctly and professionally.

Entry Level Jobs at Capgemini for Customer Service Role

Key Responsibilities:

  • Respond to purchaser inquiries via telephone, e-mail, or chat guide.
  • Provide correct facts and treatment for consumer issues directly.
  • Handle client lawsuits with professionalism and strengthen problems at the same time as crucial.
  • Maintained client statistics by updating account information and company requests.
  • Work carefully with inner groups to make certain nicely timed resolutions of issues.
  • Follow organization rules and tactics to make certain remarkable carrier delivery.
  • Achieve usual overall performance desires, collectively with reaction time, selection price, and client pride.
  • Maintain a pleasant and empathetic approach toward purchaser interactions.
  • Stay updated on enterprise merchandise, services, and guidelines to provide accurate statistics.
  • Handle multiple client interactions effectively, even as maintaining an amazing provider.

Key Skills Required:

  • Strong conversation abilties (verbal and written) in English.
  • Customer-centric mind-set with trouble-fixing competencies.
  • Ability to deal with immodmindsetress situations and manipulate more than onedutys.
  • Good listening competencies and a professional technique to coping with queries.
  • Familiarity with CRM tools and customer support software.
  • Basic technical information and capacity to troubleshoot common issues.
  • Strong interpersonal abilties and teamwork skills.
  • Time control and organizational talents.
  • Adaptability to work in a dynamic and fast-paced environment.
  • Strong hobby to element and accuracy in coping with consumer facts.

Education and Qualifications:

  • Bachelor’s diploma in any vicinity (Business, Commerce, IT, or associated fields preferred).
  • Certifications in customer support or communique talents (desired but not compulsory).
  • Training in CRM tools or customer support software and delivered benefit).

Experience Required:

  • 1 to a few years of revel in in customer support, name center, or help table roles.
  • Experience in managing global clients is a plus.
  • Prior publicity to CRM tools like Salesforce, Zendesk, or Freshdesk is favored.

Job Location:

  • Greater Kolkata Area
  • On-net site, entire-time characteristic

Entry Level Jobs at Capgemini for Customer Service Role

Benefits of Working at Capgemini:

Competitive Salary & Incentives: Attractive repayment with performance-based bonuses.

Career Growth & Development: Opportunities for promotions and ability enhancement.

Global Work Environment: Exposure to worldwide customers and projects.

Comprehensive Training Programs: Hands-on training to enhance customer service talents.

Work-Life Balance: Flexible operating hours and depart benefits.

Employee Wellness Programs: Health insurance, highbrow nicely being assist, and gym memberships.

Networking & Learning Opportunities: Attend workshops, schooling, and enterprise occasions.

Job Stability & Security: Work with a Fortune 500 company with prolonged-time period career possibilities.

Capgemini is thought for its worker-satisfactory paintings culture, career increase possibilities, and commitment to technological innovation. With a sturdy emphasis on reading and improvement, employees accumulate the vital education to reinforce of their careers. The organisation values range and inclusion, ensuring a supportive and collaborative paintings surroundings.

 

How To Apply: Click On the Apply Link Below⇓

Apply Now, Here

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