Customer Service Role, Capgemini, a worldwide leader in consulting, digital transformation, generation, and engineering services, is presently hiring for the Customer Service Role in the Greater Kolkata Area. This on-website, full-time function is proper for candidates with 1 to a few years of enjoy in customer service and assist. If you’re seeking out Entry-Level Jobs at Capgemini, this will be a remarkable possibility to kickstart or grow your profession with one of the international’s maximum famend IT and consulting agencies.
- Role: Customer Service Role
- Experience: 1 TO 3 YEARS | KOLKATA
- Location: Greater Kolkata Area
- Work Type: On-site, Full-time
- Company: Capgemini
Entry Level Jobs at Capgemini
Capgemini is a multinational commercial enterprise employer based in Paris, France, with a strong presence throughout 50+ countries, along with India. The business organisation specializes in presenting current-generation solutions, consulting, and outsourcing services to international corporations. With a group of workers of over 350,000 specialists, Capgemini is a key participant in virtual transformation, cloud computing, cybersecurity, and customer service operations.
Job Description: Customer Service Role
Capgemini is looking for gifted people to join its dynamic customer service group in Kolkata. The function involves coping with customer queries, offering help, and ensuring a easy revel in for customers. Candidates will work in a fast-paced surroundings in which they’ll be required to resolve customer problems correctly and professionally.
Key Responsibilities:
- Respond to purchaser inquiries via telephone, e-mail, or chat guide.
- Provide correct facts and treatment for consumer issues directly.
- Handle client lawsuits with professionalism and strengthen problems at the same time as crucial.
- Maintained client statistics by updating account information and company requests.
- Work carefully with inner groups to make certain nicely timed resolutions of issues.
- Follow organization rules and tactics to make certain remarkable carrier delivery.
- Achieve usual overall performance desires, collectively with reaction time, selection price, and client pride.
- Maintain a pleasant and empathetic approach toward purchaser interactions.
- Stay updated on enterprise merchandise, services, and guidelines to provide accurate statistics.
- Handle multiple client interactions effectively, even as maintaining an amazing provider.
Key Skills Required:
- Strong conversation abilties (verbal and written) in English.
- Customer-centric mind-set with trouble-fixing competencies.
- Ability to deal with immodmindsetress situations and manipulate more than onedutys.
- Good listening competencies and a professional technique to coping with queries.
- Familiarity with CRM tools and customer support software.
- Basic technical information and capacity to troubleshoot common issues.
- Strong interpersonal abilties and teamwork skills.
- Time control and organizational talents.
- Adaptability to work in a dynamic and fast-paced environment.
- Strong hobby to element and accuracy in coping with consumer facts.
Education and Qualifications:
- Bachelor’s diploma in any vicinity (Business, Commerce, IT, or associated fields preferred).
- Certifications in customer support or communique talents (desired but not compulsory).
- Training in CRM tools or customer support software and delivered benefit).
Experience Required:
- 1 to a few years of revel in in customer support, name center, or help table roles.
- Experience in managing global clients is a plus.
- Prior publicity to CRM tools like Salesforce, Zendesk, or Freshdesk is favored.
Job Location:
- Greater Kolkata Area
- On-net site, entire-time characteristic
Benefits of Working at Capgemini:
Competitive Salary & Incentives: Attractive repayment with performance-based bonuses.
Career Growth & Development: Opportunities for promotions and ability enhancement.
Global Work Environment: Exposure to worldwide customers and projects.
Comprehensive Training Programs: Hands-on training to enhance customer service talents.
Work-Life Balance: Flexible operating hours and depart benefits.
Employee Wellness Programs: Health insurance, highbrow nicely being assist, and gym memberships.
Networking & Learning Opportunities: Attend workshops, schooling, and enterprise occasions.
Job Stability & Security: Work with a Fortune 500 company with prolonged-time period career possibilities.
Capgemini is thought for its worker-satisfactory paintings culture, career increase possibilities, and commitment to technological innovation. With a sturdy emphasis on reading and improvement, employees accumulate the vital education to reinforce of their careers. The organisation values range and inclusion, ensuring a supportive and collaborative paintings surroundings.